Danielle S. Lopez Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

San Francisco, Ca, Us

• Outlined general comms strategy for launching and hosting first AMA (Ask Me Anything) • Launched organization’s SharePoint Site to bring awareness of our organization, team function, highlighting new hires and transfers, and providing a status update of our OKRs. • Launched Digital Excellence Award program to recognize individuals who have made outstanding contributions beyond their regular work activities to deliver excellence digital experience for our customers, partners, and employees. • Updated/Improved File Sharing for Leadership Team in One Drive; integrated Smartsheet onto the file-sharing platform for an events/ comms timeline and Strategic Timeline to inform Leadership, Direct Reports, Chiefs of Staff, Comms, and EAs of upcoming and future events. • Re-Awakened the Ask Leadership Page & organization’s Slack Channel for keeping folks informed based on current events and keeping teams connected by creating an online inclusive environment. • Drove first extended leadership offsite summit for 80 members that included leadership team, directors and above, business partners, guest speakers, and other alignment leaders. • Held first executive assistant summit consisting of 13 members in the organization. Curated the agenda based on feedback received from each Exec. Followed up with a learning path to continue our development towards being game changers and empowered leader assistants.

San Francisco, Ca, Us

• Manage a complex schedule for VP and 2 Sr. Directors. Includes booking meetings, conference calls (GoToMeeting, Zoom, google hangout, Telepresence), and travel. Research and obtain travel visas and travel prior to meeting/event to ensure set up is in place. Maintain email aliases, distribution lists, design inventory, and shared directories.• Prepare VP’s expense reports, reconcile credit card statements, and submit billing information in Concur. Track executive expenses and generate expense reports. Monitor purchasing software system notifications and approve on behalf of executives. Work with Accounts Payable in order to ensure department bills are paid in a timely manner. • Plan annual conferences and team building events. Schedule, plan, and coordinate onsite/offsite events and meetings, which include travel, venue search, rate negotiation and meeting logistics. Track action items and communicate status. This includes, but not limited to, quarterly ops reviews and reorganization meetings.• Act as a Chief of Staff; building All Hands presentations, quarterly communications, managing Objective Key Results (OKRs) on the Wiki, collaborating with Technical Product Managers (TPM) in maintaining alignment and transparent communication.

Stockton, Ca, Us

Being the first smile you see when you enter Diamond; my role is to be a liaison for both 12th and 13th floors. I put together monthly office events (10min complimentary desk massages, 15min chair massages, Thirsty Thursday Themed Happy Hours, Birthdays & Anniversaries celebrations, etc.).Performing various projects assigned by the HR team.• Assisting HR (People Team) Coordinate candidate interviews and scheduling of new hire orientation agendas.• Scheduling and coordinating travel for new hire on-boarding and candidate interviews.Building relationships through cross team communication.• Working alongside with brand team members (Kettle Brand, Pop Secret, Diamond of California and Emerald) and People team to create newsletter.• Support two executives with calendar management, travel, and expense reports. Assist in coordinating management meetings/ events.• Preparation for Board meetings, including room setup and interaction with Board members.• Assisting around the office with catered meals (breakfast & lunch).• Vendor Management/ Invoice Reconciliation• Reconciling office monthly expenses - Expense Reports• Managing the office monthly budget and achieving zero head overgrowth.• Answering calls in a professional and timely manner, directing incoming calls to appropriate individuals and/ or department.

Corte Madera, Ca, Us

Supporting the Sr. Field Leader who oversees the entire West Coast region and Canada totaling 22 galleries.• Responsible for the Gallery Supply Program. Processing supply requests globally across the US and Canada.• Heavy scheduling and calendar management (conference calls, candidate interviews, individual touch bases, and travel arrangements).• Preparing, continuous education, and maintenance of expense reports.• Providing and creating communication tools to the galleries across the board on how to best optimize their business.

New York, New York, Us

Assisted management in organizing workflow and provided communication to Sales Team. Worked with Operations in the facilitation and shipping of merchandise as well as preparation for store events.• Resolved customer inquiries, delivering customer service excellence through words and actions, engaging every customer in interactions that resulted in the highest level of customer satisfaction.• Arranged shipping for over $1.8M worth of merchandise for private corporate SalesForce.com event in Hawaii, monitoring and recording all sales transactions.• Resolved delivery problem for high profile client by working with operations, customer service, and shipping; maintaining the reputation of superior service by avoiding significant customer service failure.• Promoted in-store and corporate level initiatives; participated in development and delivery of training modules providing support and training staff to ensure awareness of and adherence to company policy, procedures, and applications. • Developed and maintained sales boards for employees to compete, win prizes, and learn during new product launches, trunk shows, special holiday events, and more.• Created E-Learning chart, making it visually easy for management to view employee’s learning progress and behavioral characteristics.

New York, New York, Us

Managed, monitored, and trained cross-functionally with responsibilities focusing on different departments (i.e. Admin, Shipping, Inventory, and Customer Service).• Identified business process improvements and efficiencies throughout store environment and communicated innovative ideas to management. • Designed and developed bridal brochure providing easy reference gift ideas and pricing to newly engaged customers, strategic ROI selling tool.• Helped revive branch newsletter providing product knowledge, strategic selling tools, and highlighting events. Responsible for all aspects of quarterly publication (content, layout, development of games).• Designed Ads for partnership programs (Make A Wish, A.C.T., SF Ballet Auxiliary).• Entrusted with most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.• Worked closely with Quality Control, Shipping, and Accounting departments ensuring accuracy and highest levels of service.• Monitored finished goods inventory levels and scheduled transfers to store branches.• Supervised and mentored new Operations Assistants to become cross-functionally knowledgeable and confident in their departments and corresponding responsibilities.

New York, New York, Us

Provided office support to outside employees across the US and in the San Francisco branch. • Handled customer inquiries, complaints, billing questions and payment extension/service requests.• Managed high-volume workload within a deadline-driven environment.• Performed daily financial handling/ reporting and sales audit of all media transactions • Invoiced accounts payable transactions ensuring all are properly recorded and filed.

Us

Managed and coordinated events for Elizabeth Arden, Alexander DeMarkoff and Exuviance• Achieved 125% increase over prior year for Exuviance.

Columbus, Ohio, Us

Helped with store operations assisting with launching retail initiatives, general store maintenance and training new staff.• Promoted in 2003 from Sales Specialist