Danielle Snow Email & Phone Number

Boston, Massachusetts, Us

San Francisco, Ca, Us

We created 75 Park to make an impact for the local economy. Our goal is to help people create and sustain businesses with well-paying jobs for themselves and others in a peer-supported community. We subscribe to the philosophy that "all boats rise with tide" and work to lift up new and growing businesses thereby helping the overall local economy to thrive.

Providing 1-1 coaching, group coaching, strategic advising, and custom designed workshops & projects.

Fort Collins, Co, Us

Strategic advisor to the CEO and founding team.

San Francisco, Us

Force multiplier for the CEO acting on his behalf, driving the company's operating cadence, and overseeing significant company initiatives like building prototypes of potential new products and post-merger and acquisition integration.

San Francisco, Ca, Us

Responsible for the clinical and operating teams delivering quality care to our patients. Grew this team from zero to 1000+ employees working at multiple sites and remote. Teams include clinical staff of all levels, administrative staff, implementation teams, licensing and credentialing, learning & development, workforce forecasting & reporting, implementation and more.

San Francisco, Ca, Us

Responsible for scaling and overseeing all aspects of Care Operations at Grand Rounds - patient services, physician services, quality and training programs - across a geographically distributed team.

San Francisco, Ca, Us

Grand Rounds is the fastest way for employers to trim their $700B annual healthcare spend while improving quality. Founded in 2011, Grand Rounds orchestrates the analytics, expertise, and technology needed to deliver positive outcomes and cost savings through its Outcomes Management platform. In addition, employers are able to power their network strategy with Grand Rounds’ comprehensive physician quality scoring algorithm. By delivering better outcomes to groups ranging from 1,000 employees to Fortune 50 employers, Grand Rounds is uniquely positioned to enhance the quality of medical care for millions of covered lives.

San Ramon, California, Us

Responsible for the Reputation product line comprising the majority of company revenue. Lead cross- functional teams to improve product quality, reduce COGs, improve customer experience & retention, continue streamlining & automating fulfillment, and increase revenue.Spearheaded launch for new consumer freemium product launching in Fall 2012.

San Ramon, California, Us

Established and oversaw the research methods, operational strategies, and deliverables for fulfilling products. Provided thought leadership to the Product & Engineering teams for improving the product offering and streamlining fulfillment. Defined and grew the systems, processes, and human capital to support a large, geographically distributed workforce.

Sunnyvale, Ca, Us

Established and oversaw the operational strategies and deliverables for the Content Operations, Customer Service and Product Management teams. Content Operations – scaled operations 4x within a few months of taking over, doubled capacity in 2010, on track to scale 5x by the end of 2011. Near-sourced encoding facility added in 2010 (Encompass Digital Media) has played a large role in scaling. Customer Care – handled higher inquiry volume with smaller workforce and less cost through near-sourcing (to J-curve) and improved processes/procedures. As customer base grew, kept customer care expense growth at a lower rate through tight feedback loop with engineering to address both bugs and usability issues. Ran beta program with ¼ of staff (partial person) through implementation of better tools (CenterCode) and processes.Product Management – direct team performing market and competitive analysis, writing PRDs, driving engineering and launch schedules, etc. Hosted weekly user experience meetings to review and refine user flows, UI designs, etc.NOTE: VUDU, Inc was purchased by Wal-mart in February 2010.

Sunnyvale, Ca, Us

Manage the portfolio of projects/programs being worked on across the company; assure priorities are understood by all employees and resolve conflicts; recommend standards, tools, and provide project document templates. Managed the Beta Team and provided direction on new products and product features that would benefit from external user feedback.Drove implementation for VUDU’s open source ERP/CRM system and integration with third party logistics provider (Avnet) for the initial product launch. Managed offsite team of 5 developers (based in Salt Lake City) and one on-site engineer (dotted line). Once implementation was complete, hired team that supported this system and handed off to engineering.

San Jose, California, Us

Managed a team of full time engineers and contractors developing and supporting business applications like online account management and online scheduling and the corporate TiVo.com website. Managed third party development and professional services relationships with providers such as American Satellite, Percussion Software, Solution Set, Frog Design, and Web Trends.Introduced best software practices like code management (Perforce), design reviews, code reviews, unit testing, release notes, etc. across all IT projects (leveraging what was used by TiVo Engineering)Led multiple cross-functional and cross-company projects simultaneously through the entire project lifecycle from concept to production support.

San Jose, California, Us

Managed the software releases for the 2.5, 3.0, 3.2, and 5.0 based products. Responsible for schedule, issue tracking/resolution, risk management plans, bug management, project reviews, cross-functional team meetings, etc.Managed infrastructure programs which included products such as the bug database, time tracking system, and beta participant management. Responsible for end-to-end process from requirements through maintenance and all cross-functional communication/coordination.

San Jose, California, Us

Responsible for building and maintaining the beta testing community. Scaled beta program from 30 participants to over 1000.Designed and executed field test programs for the 1.3, 2.0, and 2.0.3 products as well as new features/services like the TiVo Takes broadcast.Managed day-to-day activities of Beta Coordinator and Summer Interns.Worked with engineers and project team to prioritize and resolve beta customer issues.Trained TiVo third tier customer support and Client Logic (outsourced call center) on supporting new software and features.

San Jose, California, Us

First full time employee for Customer Care. Worked directly with engineers to resolve product issues and Tribune Media Services for program lineup issues.Trained new Customer Support Specialists and participated in creating materials and training outsourced call center – Client Logic.Created/updated FAQs on tivo.com for customers and Agent KDB for agents.

M.A., Communication

Mba, Technology Management

B.A., Communication