Designated Spanish speaker in the office focused on proving customer service and customer retention for the latino population and clients. Responsibilities included explaining insurance coverages, making policy changes and transitions, taking payments, making follow up calls, answering questions, providing insurance quotes, writing new policies, coordinating with banks and other financial institutions, managing the office phones, coordinating with state farm claims department, and managing the flow of the office.

As a North American Language and Cultural Assistant I lived in Spain and worked in 2 schools as an english teacher, classroom assistant, and cultural liaison. I worked cross culturally communicating in both english and spanish in classrooms for children between ages 5 and 18 and worked with groups between 2 and 30 students at a time. I planned and taught lessons fostering English fluency and cultural understanding, requiring me to adapt lessons and think on my feet. I also tutored adults on a one on one personal environment.

As administrative assistant with a property and casualty insurance license my focus was on providing excellent customer service. I helped facilitate efficiency in the office through the use of intercom and multiline phones as well as scheduling for multiple agents. I was responsible for cash handling including daily preparation of deposits, writing checks, and applying payments using multiple systems online. I explained insurance coverages, took claims, made policy changes and transactions, coordinated with banks and other financial insinuations, maintained note and filing systems, followed up with clients, and managed reports and tasks such as beginning of day reports and office activity reports. I also performed other day to day operational activities required to maintain the office.

As Personnel Office Assistant Director I supported the Director in the operations of the HR function of the Associated Students. I was responsible for planning and implementing company wide trainings, recognition programs, and hiring, as well as maintaining day to day operations of the office.Corporate Training: I coordinated with diverse offices, clubs, and organizations to determine company training needs, recruited speakers with the appropriate expertise, created an appropriate schedule to foster learning that fit all learning styles, maintained focus, as well as fostered involvement and community building. I also hosted the event as MC, created visually appealing power points, and lead some of the determined training topics. Company Recognition: I Implemented a program of pear to pear recognition which included a company recognition wall allowing employee direct participation and nomination of individuals for their unique contributions, names were displayed quarterly with a description of what the employee had excelled at, each nominated employee also received a gift card and a personal letter from the Personnel Office with a clip of their nomination/recognition. I also Implemented quarterly public recognition at corporate training events to recognize each office's outstanding achievements and used survey monkey for company involvement, creating a culture of fun, community, and positivity.Hiring:I aided in the restructure of an equal opportunity hiring process, implemented a marketing strategy for available positions, trained the organization on proper hiring practices and the new system, conducted interviews, and handled employment paperwork (I9 and W4 forms).

As Resident Advisor I was responsible for creating and maintaining an atmosphere that stimulated residents' academic, social, personal growth and development. This was accomplished through:-developing a sense of community through planning and implementation of social and academic programming-providing educational resources-facilitating individual and group conversation-coaching mentoring and empowering students-serving as a peer advisor and educator to over 60 residence hall students.-participating in an on call system serving as the emergency responder, trouble-shooter, and problem solver for the community,