Danielle Spicer Email & Phone Number

Reston, Va, Us

Reston, Va, Us

-Facilitated the Human Resources Systems’ team adoption of ADO and Agile Scrumban-Acted as scrum master for recruiting and onboarding space, groomed and prioritizedwork with Human Resources Information Systems, and facilitated scrum meetings-Lead the INTER area of the HCM Cloud implementation, including the rewrite of multiplesystem integrations, creation of implementation task lists, and coordination and trackingof go live activities-Developed and enhanced ServiceNow HR service catalog workflows-Developed new integrations from HCM Cloud to multiple vendors using the InformaticaETL tool-Facilitated acquisition integrations for Engility and Unisys, including creation of TCCscripts, data validation, and successful data migration to the legacy Engility Taleoapplication-Acted as project lead for Onboarding Optimization, collaborating with Human Resourcesto streamline new hire communications and enhancing asset request provisioning forsupervisors-Collected metrics on new hire provisioning and used fact-based analysis as a baseline torecommend improvements for onboarding processes-Lead initiative to improve the supervisor experience by working closely with leadershipto create a jump page with organized resources consisting of links, guides, and videos-Provided project support for implementation of the eCompensation module forPeopleSoft, including creation of process maps, requirements, design, and configuration-Developed queries in PeopleSoft query manager for managers and administrators toview compensation data-Established an outage protocol guide and incident resolution list, increasing efficiency inresolving production issues and creating a standard of operation across departments-Collaborated with other teams on the creation of new integrations to and fromPeopleSoft/HCM Cloud-Restructured and organized the team SharePoint site to be more fluid and easier to locateimportant information and documents, improving efficiency and ease of use

Reston, Va, Us

Reston, Va, Us

-Acted as project lead for major effort to upgrade BPM to version 12c while alsocoordinating tasks for ERP reimplementation, including requirements, testing,communications, deployment, and training-Provided problem resolution and root cause investigation of Remedy tickets, in additionto assigning these issues to developers, while maintaining 100% SLA while on the team-Provided troubleshooting and maintenance services for the Oracle BPM applications,including analyzing Web Logic application error logs (in Java) to determine the problem,and disseminated this information to the appropriate parties for resolution andimplementation-Monitored and supported production outages, and provided staff with 24-hour supportservices-Authored system documentation, including creating a process and training plan for newhires in order to train them quickly with minimal supervision-Coordinated cross team efforts with the service desk and customers, leading to reducedticket flow for BPMCommunicated effectively with external auditors for annual SOX audits, and addressedand remediated findings from these audits-Optimized and automated BPM SOX audits by creating a SharePoint approval workflow-Created process flow charts for BPM processes held to company standards, which wereused to facilitate discussions for knowledge sharing and process improvementinterdepartmentally-Developed SQL scripts to update test data in the database

Reston, Va, Us

-Updated and maintained Intranet and public web sites-Met SLAs with an average 4.4 rating and completed over one thousand intranet updaterequests with reduced staff regularly -- simple projects included but were not limited to:simple document uploads, inews, top stories, and emails; more complicated projectsincluded but were not limited to web site redesigns, newsletters, policy updates, andwide spanning site-wide content changes-Developed news articles including interactive media such as video, slide shows, andmessage boards-Updated web team code snippets to make them more efficient-Provided multicast services for various events and video editing for archiving-Enhanced the multicast process by creating a multicast calendar tool to post on themulticast page, allowing developers to quickly post events without having to run manualreplications-Used Remedy IT service management software for project tracking-Improved QA process for the team by identifying most common errors

Orlando, Fl, Us

Technical support for the computers in the labTroubleshooting and resolving issues involving the Windows Operating System, Microsoft Office applications, Internet Explorer/Firefox and connectivity problems.Helped students with registration and creating UCF internet accounts.