Danielle Rojas Email and Phone Number
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B2B SaaS leader in Post-Sales: Customer Experience/VoC, Customer Education, Customer Success, Professional Services/Implementations, MarTech, BioTech, & FinTech. Danielle improves the experiences of clients and colleagues by systematically identifying and removing friction points while balancing competing priorities with internal and external stakeholders. Danielle believes in the power of influence and trust-building to create resilient teams. Danielle is a dynamic, curious, strategic, and high-energy leader with a bias for action. She thrives in fast-paced and evolving environments. She is an experienced public speaker and data-driven storyteller. As a lifelong learner, among her interests, Danielle is passionate about coaching, mentorship, diversity & inclusion. As a certified success coach and mentor, Danielle leverages inquiry, productive challenge, and compassion to empower peers, direct reports, and mentees.
- Website:
- linkedin.com
- Employees:
- 23970
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Manager Of Customer Experience, Linkedin Marketing SolutionsLinkedinSan Diego, Ca, Us
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Manager, Customer SuccessServicenow Aug 2024 - PresentSanta Clara, Ca, Us -
Manager Of Customer Experience, Linkedin Marketing SolutionsLinkedin Oct 2021 - Jul 2024Sunnyvale, Ca, UsCoordinate global customer experience programs to align with cross-functional, strategic priorities. Leverage storytelling with data to surface meaningful customer insights for 1:1 relationship management and improved experiences at scale.
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Director Of Customer Experience & GrowthGosite Feb 2021 - Oct 2021San Diego, Ca, UsDesigned and implemented strategy, process, and KPIs for Voice of the Customer, Tech Touch (Scale) Customer Success, and Customer Education teams to support business scalability. Establish strong cross-functional relationships to architect inner- and outer- feedback loops designed to operationalize customer and employee insights for continuous improvement efforts. Oversee FinTech operations, vendor management, and reporting insights to support Payments solution and customers. -
Customer Experience & StrategyWrike Oct 2019 - Feb 2021San Diego, California, UsLead Voice of Customer (VoC) and CX efforts for a B2B SaaS collaborative work management platform. Architect of best-in-class, global VoC program spanning 8+ key milestones in the customer journey across 9 languages. Leveraged insights to improve client outcomes, sentiment, and ROI. Implemented cross-functional CX efforts throughout the organization with an emphasis on increasing operational efficiency, lowering the cost of retention, and improving employee engagement.Inaugural member and organizer of Women of Wrike and Wrikers of Color Employee Resource Groups -
Professional Services ConsultantWrike Aug 2017 - Oct 2019San Diego, California, UsWorking with clients post-sale to ensure successful on-boarding and adoption of the Wrike platform to drive long-term success and ROI. In this role, I consult clients on best practices with our work management solution using my software expertise, project and process management acumen, and change management strategies.
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Customer Success & Implementation Project ManagerQualer Asset Management Apr 2016 - Aug 2017San Diego, Ca, UsAs the founding member of the post-sale client-facing team of a small start-up, I leveraged my expertise with our Enterprise Asset and Calibration Management software to manage client accounts and ensure client ROI was realized as quickly as possible. My responsibilities included overseeing Customer Success departmental and team growth, software implementation, delivery and orchestration of customer or internal training, and all customer support needs. I had the opportunity to build Qualer implementation procedures and resources, support knowledge base content, customer satisfaction metrics and other critical operational processes from the ground up. In this role I have gained familiarity with software validation, Quality Assurance, and GxP. -
Research AssistantSanford Burnham Prebys Medical Discovery Institute Apr 2015 - Apr 2016La Jolla, Ca, UsStructural biology lab investigating integral membrane proteins implicated in cancer treatment. Targeting cytoprotective protein, BCL-XL, an anti-cell death protein, found in the outer mitochondrial membrane.
Danielle Rojas Skills
Danielle Rojas Education Details
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University Of California, DavisAnimal Biology -
Miami UniversityGeneral
Frequently Asked Questions about Danielle Rojas
What company does Danielle Rojas work for?
Danielle Rojas works for Linkedin
What is Danielle Rojas's role at the current company?
Danielle Rojas's current role is Manager of Customer Experience, LinkedIn Marketing Solutions.
What is Danielle Rojas's email address?
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What is Danielle Rojas's direct phone number?
Danielle Rojas's direct phone number is +161991*****
What schools did Danielle Rojas attend?
Danielle Rojas attended University Of California, Davis, Miami University.
What are some of Danielle Rojas's interests?
Danielle Rojas has interest in Leadership, Beading, Oil Painting, Equestrian Sports, Photography, Hiking, Traveling/eco Tourism.
What skills is Danielle Rojas known for?
Danielle Rojas has skills like Research, Public Speaking, Teamwork, Animal Welfare, Microsoft Office, Microsoft Excel, Software Implementation, Customer Service, Laboratory, Conservation Issues, Powerpoint, Microbiology.
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