Danielle Demarre Email & Phone Number

St Paul, MN

Greater Minneapolis-St. Paul Area

• Act as a liaison for customers, documenting their real-time feedback
• Conduct investigations resulting from customer concerns about their accounts, transactions, claims, or service experiences
• Interface with other departments such as the branches, fraud loss mitigation, claims support, and others to gather information for review
• File reports in a timely and detailed manner for a second level review that includes supporting documentation
• Offer and negotiate remediation efforts on behalf of the company to provide improved customer experience

Greater Minneapolis-St. Paul Area

• Lead and teamed with management on projects for WFDC and Duplicate Records initiatives while meeting deadlines
• Maintained business relationships across teams within the department for collaboration and efficiency
• Conducted quality control tests for different processes to maintain consistency and reduce risk
• Ensured company and agency compliance in line of business operations by working with internal partners to create and update procedures
• Ran reports and analyze comparisons of loan inventory and solve operational or system-related issues
• Performed data comparisons through designing and running queries and creating ad hoc reports in multiple applications

Greater Minneapolis-St. Paul Area

• Researched, compiled data, analyzed, and reported findings on reconciliation of collateral between system and physical inventories
• Lead and processed FNMA quality control and GNMA audits by pulling, organizing, and delivering requested loans, pool master files, and release requests through compliance guidelines
• Maintain storage as required by agency and customer compliance by reviewing, consolidating, and archiving pool master files, certification pages, and release requests through attention to detail and special handling

Greater Minneapolis-St. Paul Area

• Ensured Service Level Agreement deadlines were met by processing standard vault tasks
• Pulled mortgage files in accordance with requests and deadlines

Buffalo, Minnesota

• Completed customer initiated transactions quickly and accurately to ensure balance of teller drawer
• Provided excellent customer service while working as a team to meet service goals

Lincoln, Nebraska

• Monitoring and delegating tasks to 15 staff members while working as a team to run an effective shift
• Reviewing applications, conducting interviews and orientations, and training employees to assure optimal human resource management
• Ordering and receiving of up to 250 products and goods while maintaining clean and organized stores to stay up to Culver’s franchise standards
• Handling customer complaints and opportunities by engaging in one-on-one conversations with guests to ensure above and beyond customer expectations
• Ensuring compliance of standard Culver’s franchise operations, including risk assessment and food safety audits to improve business standards

Lincoln, Nebraska

• Conducted payroll for 35 employees through QuickBooks Pro 2009, including: distributing retirement percentages and submitting state and government taxes
• Organized documents inside of patient’s charts by sorting for easy access
• Focused on details and catered each chart according to each doctor’s specifications
• Made copies, and sending and receiving faxes for daily office activities by using a copier/facsimile machine
• Answered the phone, took messages, transfer calls, and made daily appointment reminder calls to help the nurses by using a detailed messaging system and multiple lines

Bachelor Of Science In Business Administration, Business Administration And Management, General

Activities and Societies: College of Business Administration Student Ethics Board

Education record

Studied in Costa Rica January 2011 - April 2011 • Enhanced my Spanish writing and conversation skills while living and studying in Costa.