Danielle Keith Email & Phone Number

New York, United States

Denver Metropolitan Area

Greater Denver Area

Louisville, Colorado

Longmont, CO

• Provided customer R.O.I. and retention through professional services engagements mapped to their unique business objectives.
• Created R.O.I. assessments and proposals to increase adoption of Cisco’s WebEx tools based on data review of a customer’s current usage statistics, recommended areas for growth and consulted on the timeframe and.
• Collaboratively discussed what outcomes would matter most to a customer to ensure that the engagement was viewed as a successful and supportive partnership between West Corp. and the client.
• Designed and socialized process documentation to streamline and organize Adoption and Enablement projects.

Remote Employee For Company Based In San Diego, CA

• Responsible for all client adoption and enablement
• Manage the design, revision, and execution of training programs that support and reinforce overallcompany strategic goals of promoting retention, profit, and best practices
• Evaluate current training programs to identify gaps, disconnects, and missing elements and implementchanges that drive measurable results.
• Determine best methodology and delivery to meet both trainee and organizational needs
• Design and execute various corporate projects related to the Training and Knowledgebase Teams
• Manage and supervise personnel, conduct performance reviews, mentor and develop personnel

Remote Employee For Company Based In Pine, CO

• Oversaw multiple departments including Support, Client Success, Onboarding, Training & Knowledgebase and Chat for Kunversion's proprietary SaaS CRM
• Respond to escalated customer challenges, engage all support teams and ensure solutions are mutually beneficial
• Created repeatable processes to streamline client interactions
• Assess, design and direct ongoing education initiatives to ensure teams continually improve service to the client
• Collaborate with cross-functional leadership and executive staff to identify opportunities for revenueacceleration and design programs to impact goals
• Develop and implement plans for customer experience improvement and retention

• Project scoping, prioritization, planning, documentation, tracking and delivery of solutions and applications to customers such as Cargill, Hewlett Packard, Johnson & Johnson & eBay
• Successfully manage multiple enterprise-level projects simultaneously while maintaining focused attention on each
• Proactively maintain knowledge of the services, technology, tools, and teams available and how theycould be leveraged and combined to solve complex and unique challenges
• Communicated effectively with a variety of audiences – from executive leadership to knowledge workers
• Developed and targeted monthly objectives based on a full understanding of organizational strategy
• Moved quickly from idea to action to ensure that projects were completed at or ahead of scheduleWorked closely with interdepartmental groups, external customers, and third-parties to ensure the efficiency and.