Danielle O'Connell Email & Phone Number

Massachusetts, United States

• Manage Learning & Development employees on the Talent Development team, representing various focus areas, positions, and experience levels. • Support Talent Development strategic planning and process development, on the TD management team, in collaboration with director. • Collaborate with a cross-functional team including Learning & Development, Organizational Development and Instructional Design specialists. • Coordinate comprehensive leadership development and manager development programs, focused on high potential, emerging and mid-level leaders and managers. Plan, pilot and launch new programs upon identifying opportunities or gaps.• Oversee the design, delivery, and continuous improvement of training programs for self and direct report focus areas, ensuring alignment with business needs and learner feedback.• Design, moderate, and facilitate workshops and training sessions on leadership, management, communication, soft and technical skills, impacting employees company-wide.• Collaborate with team on company-wide learning conference serving over 1100 employees, leading various conference initiatives including supporting regional employee logistics & participation.• Analyze training data and metrics to identify trends and areas for improvement. Assess programmatic level impact on employee performance, development and retention. • Partner with regional directors, department heads, senior leaders, and HR partners to align Talent Development initiatives with business priorities and to cultivate collaboration across the organization. • Manage relationships with external vendors and consultants, ensuring the delivery of high-quality, customized, high-impact training content and services on-time and within budget.• Collaborate with internal Talent Development members, across team units, to align strategic initiatives and execute team operational plan.

• Designed, developed, and executed management and leadership initiatives, including high potential, emerging to mid-level leadership and manager development programs.• Oversaw the 360-assessment process and facilitated debrief conversations for employee individual development.• Designed and developed instructor-led learning and development programs, including soft skill and technical trainings, across regional offices and departments. Collaborated with directors, executives, and subject matter experts.• Managed learning programs from inception through evaluation, including content, curriculum and learning objectives development, collaboration with internal and external partners, participant communication and registration, and post-program assessment.• Oversaw all logistical aspects of event management for leadership-related programs, internally and with external venues, vendors, and agencies, for in-person and virtual delivery methods.• Utilized The Predictive Index behavioral data to develop learning experiences to engage and develop employees.• Facilitated workshop sessions on a variety of professional development topics such as “Leading Through Change” and “The Predictive Index.”• Moderated technical and soft skills training sessions (in-person and virtual formats).• Researched and sourced learning and development industry vendors for quality content.• Served as team liaison for various regional offices and designated departments.• Collaborated with Recruiting & University Relations team to plan and implement organizational intern program training to develop a future talent pipeline.

Worcester, Massachusetts

•Oversaw strategic department efforts, initiatives, events, professional growth & learning programs. •Coordinated, implemented and evaluated training and professional development opportunities for individuals & team, based on skill development needs, interest areas and professional growth goals. Facilitate growth development sessions, skill set trainings and tactical, strategic team & individual discussions. •Served on diversity, equity & inclusion committee, with a focus role on hiring, recruiting & onboarding diverse new talent. •Reviewed data analytics, metric dashboards and research to assess information and make data-driven decisions.•Oversight of traditional undergraduate Admissions office operations, budget & recruitment strategies to support the College’s strategic goals.•Responsible for developing and evaluating enrollment goals, the annual admissions plan, travel plan & territories, campus recruiting events, and financial aid strategies (in partnership with Financial Aid).•Reviewed market research in collaboration with academic leadership & institutional research, to study targeted populations and enrollment forecasts.•Developed appropriate internal policies and procedures, adjust & document processes according to local, national & international headwinds. •Managed the enrollment funnel from inquiry to enrollment. Generate enrollment reports for monitoring progress toward goals, conversion & yield rates. •Collaborated on robust marketing initiatives including direct mail campaigns, drip communication flow campaigns, digital advertisement & technologies (including project managing the launch of a virtual assistant/chatbot and general oversight of new CRM implementation), and social media.•Responsible for collaboration and monitoring of external sources to assist in the recruitment process.•Utilized information systems/CRMs: Slate, Recruit & Datatel for electronic management of the enrollment funnel.

Leicester/Worcester, Ma

•Oversaw, organized & executed all orientations, including complete restructuring of program models, and implementation of an online orientation course & resources. •Managed orientation registrations, facilities, staffing, scheduling, budget, internal & external partners & communications. •Designed, developed & content creation of “N.E.S.T.” (New Experiences for a Successful Transition) online orientation. •Recruited, hired, trained, supervised, mentored & evaluated 3-4 NODA orientation graduate interns. •Recruited, hired, trained, supervised, mentored & evaluated 12-16 orientation executive board members & orientation leaders.•Presented large scale information sessions to student & family participants during orientation programs. •Oversaw large scale campus events, leadership development initiatives, new student orientation & transition programs, commencement, and campus venue operations, including campus & fitness center budget, operations & staffing. •Coordinated & supported 100+ campus activities & programs serving 5,000+ participants annually.•Department fiscal & contract management and development of department policies.•Supervised 4-person professional team, 3-4 graduate interns, 2 graduate assistants & 40 student employees. Provided performance feedback, evaluations, and ongoing learning development programs for professional growth. •Responsible for department assessment initiatives, statistics, and annual reports. •Designed & implemented leadership development initiatives & education series. •Logistical management and oversight of institutional commencement. •Advised Campus Activities Board & Student Governance groups, facilitated member recruitment, training, and engagement. •Managed campus & fitness center operations, including the creation and implementation of formal policies, training materials and student employment documents for the campus center.

Worcester, Massachusetts

•Taught the First Year Experience curriculum (a 2-credit course) to 24 students designed to transition first year students to college level learning and classroom engagement.•Advised students on course registration, in alignment with major sequencing and pre-requisites.•Supervised and collaborated with a First Year Course Assistant (upper-class mentor student/Teaching Assistant).•Used pre-planned thematic curriculum to develop weekly lesson plans and activities.•Managed online academic software systems- Canvas, Campus Toolkit, Insite and Starfish.

Leicester/Worcester, Ma

•Supervised Master's level Assistant Director position and 1-2 graduate student interns per year.•Advised Campus Activities Board in the planning, preparation and execution of campus wide activities.•Supervised campus center staff of 40 students; coordinated staff training, recruitment, selection, hiring and provided supervisory support and feedback.•Recruited, hired, trained & supervised New Student Orientation leaders. •Served on the New Student Orientation committee, creative development of the NSO program, served on-call for NSO sessions, facilitated presentations to families and students.•Designed, facilitated & presented student leadership development opportunities through leadership series. •Restructured, revitalized, and rebuilt the Campus Activities Board; created organization constitution, designed and implemented training, and recruited & advised students.•Oversaw the creation and implementation of formal policies, training materials and student employment documents for the campus center.•Coordinated general office operational processes (financial transactions, business contracts, event tickets and transportation logistics). •Participate in professional development opportunities, including NACA, NASPA and MCPA regional conferences. •Present at NACA Northeast and NASPA Region 1 conferences.

•Advised Junior, Senior & Commuter Life councils & in the planning and execution of related activities. •Co-Advised the Yearbook staff in the development and production of the senior class yearbook. •Oversaw financial management and budgetary operations of 60+ student organizations.•Representative on Student Affairs Advisory, Budget Allocation, Fair Trade Steering & Sustainability committees.•Supported/executed operations for the New Student Orientation program. •Coordinated the Summer Conference Services program; communicate with conference groups, worked with Scheduling Coordinator, created conference calendar, hired, trained and supervised conference assistants, facilitate on-site group event logistics.•Oversaw daily operations of the student union & information desk.

•Assessed the needs of approximately 450+ upperclassmen residential students.•Trained, supported, and supervised a student staff Resident Assistants and work study students.•Served on the campus duty rotation and responded to on-call situations.•Hearing Officer in student conduct cases; facilitated hearings and developed outcome responses. •Coordinated, supported and implemented programming for the Sophomore Year Experience program.•Prepared and presented workshop sessions for undergraduate students interested in Student Affairs.•Supervised the day-to-day operational management of the residence hall facilities.•Maintained a residence hall budget.

Syracuse, Ny

•Assessed the needs of approximately 250 residential students.•Held daily office hours, worked scheduled duty weeks and responded to on-call situations.•Selected, trained, supported, and supervised a student staff of Resident Advisors and work study students.•Adjudicated disciplinary cases within residence hall.•Participated in the creation, planning and implementation of Resident Advisor training.•Coordinated residence inventories and inspections.•Maintained a residence hall budget.

Syracuse, Ny

Master'S, Higher Education Administration

Master's of Science, Higher Postsecondary Education program

Bachelor Of Arts, Social & Rehabilitation Services, Speech & Language Pathology, Sociology

Activities and Societies: Student Government Association, Orientation, Admissions Ambassador, Chapel Choir, Campus Ministry Retreat team.