Danielle Tremblay Email & Phone Number

Alpharetta, Georgia, Us

Chicago, Il, Us

New York, Us

Concord, Ma, Us

Worldwide, Oo

Assist clients implement the Taleo suite of applications.

Burlington, On, Ca

Provided complex system administration support for highly visible bank-wide Human Resources technology systems, specifically Taleo Recruiting and OnboardingProvided the new System Administrator with the training and support necessary to perform required dutiesAssisted in the optimization of the existing Taleo Recruiting version as well as the upgrade from 12A.8.2 to 13AAssisted in the implementation of assessment software, including configuration and testing

Waterbury, Vermont, Us

Provide support for the Applicant Training System (Taleo), Onboarding (SmartERP) and PeopleSoft HCM 9.0/9.1 applications, which include: Implementation, Integration, Testing, Training, Reporting, Problem Solving, and Process Improvement. Consult with upper management to identify gaps and develop solutions with respect to policy and process changes.Implemented and launched the Taleo Applicant Tracking System with multiple integrations to/from PeopleSoft and Career Sites for Internal and External candidates in United States and Canada.Aided in the upgrade of the PeopleSoft HCM 9.1 upgrade through identifying requirements and testing.Manage the processing and tracking of all new and rehired employees in preparation of bi-monthly orientation across all US locations and businesses.

Develop and tailor support materials and conduct instructor-led and web-based training sessions to Fortune 500 customers in a variety of industries such as retail, chemical, and medical.Consult with global and domestic customers on the best training option to suit their individual needs and optimize the use of selected modules.Prepare customers to deliver training to their own staff through Train the Trainer courses.Train internal and external customers in the use of the applicant tracking system as well as the reporting aspect using Business Objects.

Consult with new and retained global customers on needs assessment in order to coordinate and deliver the Recruiter- and Hiring Manager-focused training sessions. Create the schedule for and present public training courses on a variety of system-related topics.Schedule and present boot-camp style training for System Administrators, focusing on the customer- and candidate-facing products as well as the configuration tool.Prepare customers to deliver training to their own staff through Train the Trainer courses.Design custom training materials for customers and provide updates to standard manuals.

Assist customers in assessing need for custom reporting, creating Statements of Work and specifications for the custom reporting projects.Consult with Business Managers and customers on the best approach to new integrations of their HRIS systems with the BrassRing application.

Assist in cross-training other members of the Product Support team with new functionality and provide mentoring/coaching on current functionality.Interact with customers in cases where problems are particularly complex and/or require delicate handling by acting as an internal department resource when issues require escalation.Run various departmental and executive reports on a monthly basis.

Promoted and relocated from Reservation Representative in MA Central Call Center (seven months) to Training Manager of the CA Central Call Center. Assisted in opening and ramping up both Call Centers and managed the five Help Desk employees in the CA center.Present the three-week, classroom-style New Hire Orientation to groups of approximately 20-30 adults, of varying technical proficiency, on company specific software.Assist in revising the training program and associated manual.Evaluate associates’ performance and develop curricula for follow-up sessions for both management- and associate-level individuals.Provide follow-up coaching and counseling for the associates after monitoring in accordance with specific Quality Assurance guidelines.