Principal Solution Architect
Current- Lead highly complex projects of large scope which require cross-functional collaboration - Create solution designs that set a precedent and best practice for future projects- Facilitate dialogue between multiple internal and external members including Engineering, Product, Operations, Customer Success, and C-Suite individuals- Participate in company initiatives to help influence the product and Customer Success direction - Develop new services offerings, best practices, and processes on the Professional Services team- Lead projects with customers across multiple regions specifically in North America, Latin America and Europe- Scope projects and provide hours and timeline estimations- Mentor and provide guidance to other team members