Danielle Ventura Email & Phone Number

São Paulo, Sp, Br

Successfully organized corporate retreats for groups between 30-300 participants in various locations across Europe and the US. My role involves collaborating with hotel management for accommodation, F&B, and meeting rooms, as well as coordinating with activity and transfer providers to ensure a remarkable corporate offsite experience for remote teams.In addition, I also managed onsite team services for premium retreats to ensure seamless execution of the planned activities and timely resolution of any on-site issues.

Worldwide

Trip leader for expertly hand-crafted small group itineraries for travelers aged 27-39 ish.The main trip locations I take care of are in the Caribbean, Central, and South America.Hospitality and community are the key words for this role.I take care of guests during the trip, ensuring everyone is ok and enjoying their time free from stress. From the time the guests arrive at the airport until the time they leave, they are my responsibility. I foresee questions they could have and bring the answer before they could even ask, and solve problems of any sort and kind. My objective is to make them feel comfortable and enjoy the travel experience without anything to worry. Having a lot of fun with them is also on my job scope, as we manage to make local connections everywhere we go, as well as connections within the group. The travel community we create lasts even after the trip is over.Trips I have led so far: Cuba, Belize, Mexico, Croatia, Costa Rica, Finland, Peru

Managed Group JourneyBuilt group management SOPsCommunicated with clients, answer all questions, emails and phone callsMet with group leader as neededTracked all RSVPsBooked group excursions and special activitiesConfirmed guests' insurance and transfersProcessed paymentsEnsured flights are ticketed, assigned seats, cross-checked for changesProvided final trip documentation to groupConfirmed all group details with suppliersHandled any issues during group tripRequested client feedback after travel, ask for reviewsMonitored my own work and workflow, tracked progress and deadlines in internal toolsKept templates up to dateOrdered gifts for clientsKept master group spreadsheet up to date at all timesManaged wedding websiteBuilt and sent quotes, follow up, and revised quotes as neededPut reservations on hold, called suppliers as needed

Cloudbeds’ mission is to power every property in the world with our hospitality management platform. We empower independent hoteliers and hosts to grow revenue, streamline operations, and deliver a memorable guest experience. Everything done from a fully remote environment.- Identify and fulfill customers needs to achieve satisfaction by providing appropriate solutions and alternatives accordingly to the property profile.- Investigate product use and determine the cause of issues to offer a solution in a timely manner.- Offer world class support through phone calls, video calls, tickets and live chat.- Train customers on how to use the tool ensuring full advantage is taken to potentialize revenue.- Constantly offering feedback to create new processes.- Troubleshooting issues across system functionalities.- Contributing to the internal Knowledge Base to make team performance more efficient.- Zendesk, Slack, Sales Force, Gsuit and internal tools used daily.

Remote

- CRM and sales funnels management (RD Station and Pipedrive)- Dealing and negotiating with clients and providers in Chile and Bolivia.- Designing, quoting and selling trips around South America.- Planning itineraries for customers following their travel profile.- Full customer support across channels before, during and after their trips (chat, email, phone)- WordPress management to keep the blog up to date.- Content creation for social medias (Instagram and Facebook)- Communication strategy project: reviewing the entire marketing department to standardize internal and external communication leading to an instruction manual focused on conversion.

Worldwide

I managed a community of 25 remote workers from various industries and nationalities, traveling to a new location each month including: Vietnam, Thailand, Japan and Malaysia.Customer Service - Managing the ticketing system and Remote complaints to effectively solve all lifestyle issues in a timely fashion with impeccable communication and expectation setting.Fostering Community - Establishing and growing a strong sense of community by managing the ebbs and flows of community dynamics and creating opportunities for strengthening personal and professional connections.Individual Support - Developing a strong relationship with each Remote by providing effective communications and solutions, including navigating wellbeing and other issues.Product Fit and Customization - Customizing the Remote Year product and managing variations to optimize for the community and all individuals.Operations and Logistics - Ensuring smooth and seamless travel, exit and entry, and flawlessly tracking all individual and community information.Collective Experiences - Building platforms for unique experiences and community engagement while supporting Remotes in their initiatives, with perfect communication and execution.

Remote

Upon a Travel: turned a passion project (blog) into a business where I shared my vision about traveling the world and wrote about what I've learned during my time on the road.- Writing, editing and reviewing articles (blog, newsletter, sales page, internal comms)- Social Media Strategy (Instagram full deck)- Photography and videography skills- SEO (keywords, link building)- Wordpress experience (building, editing, posting - CSS and HTML knowledge)- Light design (Canva and the like)- Mail Marketing (LeadLovers, MailChimp, RDStation)- Virtual and digital assistance-> Copywriting Clients I've worked with: MariMoon, E-Dublin, Falando de Viagem, Fui Gostei Trips, Legit Trips, Work With a View, and a lot more freelancing jobs.Sabático na Pratica: with a business partner I created a platform to teach people how to travel longer, better and cheaper. This is 100% focused on long-term trips such as round the world and sabbatical period.- Info product development (Hotmart)- Ads and campaigns on Instagram and Facebook- Targeted marketing- Consulting and coaching projects- Talks and speeches on travel conferences- Community management (support and engagement)- Dealing with partners- Jane of all trades

Worldwide

2 years out of the corporate world to dive alone into a self-transforming journey.- Full financial and logistic planning of the entire trip.- Volunteering in different places, countries and scenes.- I became more creative, flexible, open to ideas, aware of myself and other people.- Different experiences and courses during this journey: Asian cuisine, meditation, new languages, hotel business & hospitality, survival in the jungle, permaculture, among others.- Transformative experiences that no school could ever teach.- World-renowned training in India as a Yoga Instructor - 200 hours.- Being in touch with locals thought me how to deal with different cultures and approach life in a broader perspective.I decided to take the leap and leave the comfort of my home, ascending career, friends and family to discover the world and see everything through my own eyes.I wanted to experience life, use my creativity, be open to ideas and learn from what I have lived, not from what I have heard.A long therm travel can change people, and these people change the world. This trip changed my life I have no regrets whatsoever.

São Paulo E Região, Brasil

Structure, organization, and management of corporate events from start to end.The main point of contact and leader for all guests during the meetings and international events.Planned, organized and executed big important business and marketing meeting events in remote locations (Amazon, Guatemala, Colombia, Jamaica) where I took care of everything for the guests.Operations and logistics between Red Bull and suppliers.Extension of the CEO's arms to ensure the coordination of all areas: Sales, Finance, HR, and Marketing.Coordination of the agenda and full support to the CEO.Responsible for communication between Latin American countries and Head Quarter in Austria through monthly and weekly Marketing & Sales reports.Follow up and active participation in monthly meetings with the board and management team.Management of classified information.Control of indirect budget of the area.Management of the entire department to foresee tasks and to predict and identify the needs of the team.Responsible for delivering the Latin American Business Plan through a collaborative platform and ensure compliance across all departments and countries through training, workshops, events and content.Ensuring the business unit was fully operational.Monitoring international projects and implementation of control processes.Managing an assistant who was responsible for making reservations, selecting payments, taking care of personal matters, office supplies and others.

São Paulo E Região, Brasil

Direct management of the Wings Team Sao Paulo - 18 girls.Weekly follow up of actions and events with the team.Report monthly results.Training, hiring and renewing staff.Control of numerical targets and strategic division of goals.Control of direct and indirect budget.Tracking reimbursements and sorting banknotes for payment.Inventory control and product logistics.Creation, planning, and execution of Marketing events.I have developed an audit program and an incentive campaign project that have been spread out to other teams worldwide.Leading monthly results presentations and brainstorm processes.Constant and immediate feedback with the team.Coaching and mentoring for better team development.Experience in pre and post production of events and participation in all company events.

São Paulo E Região, Brasil

Consumer education through marketing actions.Customer service to support their questions and doubts about the product.Find new consumption occasions through sampling.Product training to answer the questions of the consumers.Training bar and restaurant staff to better explain the product to the final consumer.Field research and observation of consumer behavior.Small projects management.Planning and execution of events.Participation in sales actions.

Travel Journalism

Business Management, Marketing / Adm

High School - Usa

High School - Canada