Daniel Levine Email and Phone Number
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Experienced Help Desk Manager with a proven track record of leading and managing a team of IT professionals to provide top-notch technical support and customer service. Skilled in troubleshooting IT issues, implementing efficient processes, and overseeing ticketing systems to ensure timely resolution of issues. Dedicated to delivering exceptional service and fostering positive relationships with internal and external stakeholders. Looking to leverage my expertise in a dynamic organization that values teamwork and innovation. Let's connect and chat about how I can help enhance your IT support team!People-First Leader—Coach & Convey Culture: Build, onboard, and mentor teams of technicians providing hardware, software, network, and new system support. Promote customer-centric and continuous improvement cultures; institute best-in-class procedures; and maintain high-quality customer service through SLA/KPI standards.#driven #success #strategic #inspiration #leadership #legaltech #legal #technology
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Regional It ManagerColliers Engineering & DesignNew York, Ny, Us
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Technology Support ManagerTrinity Solar Feb 2023 - Mar 2024Wall Township, New Jersey, Us -
Vcio IntegrisIntegris Apr 2022 - Dec 2022Cranbury Township, Nj, Us -
Information Technology ManagerHill Wallack Llp Apr 2016 - Apr 2022Princeton, New Jersey, Us• Co-managed migration to Hosted Azure• Project Lead for Windows 10 & Office 365 migration• Develop and continuously improve upon Support Desk policies and procedures• Create and maintain Active Directory and Exchange user accounts for 190+ users• Worldox Document management administration and support• Perform network troubleshooting to isolate and diagnose common network problems• Manage PC setup & deployment for all employees using Dell hardware, Acronis images & firm software• Purchase, maintain, setup and configure all PCs & mobile devices (Android, iPhone, iPad, Tablets)• MaaS360 MDM (Mobile Device Management) for Android and iPhone platforms• Maintain, setup and coordinate Conference Center Audio Visual systems• Maintain and repair HP printers• Assist users in day to day operations of all hardware and software systems• Assist with onboarding and training of new users -
Technical Project Manager / Brand ManagerBt Global Services Jun 2007 - Dec 2013London, Gb• Work with multiple clients to manage updates and enhancements to their web sites• Serve as the key point of contact and trusted advisor for their clients, and assist the client in managing their site’s promotion, enhancement, and growth• Perform content updates utilizing web based tools, work with technical resources to perform site fixes or feature enhancements, and work with third party vendors and graphic design companies to refresh content and drive traffic to client sites.• Work with technical resources to troubleshoot site issues• Investigate business needs and discuss new opportunities with the Sales Executive -
Technical Project ManagerUps Jul 2004 - Jun 2007Atlanta, Ga, Us• Manage Full Life Cycle projects from definition through development and deployment• Manage UPS Visibility oriented projects and corresponding support plans • Manage completion of tasks by cross-functional groups including Marketing, IS, Operations, Communications, and external vendors• Write and execute test plans• Monitor finished product and work to resolve any defects not found in testing• Manage hourly employees including coaching on technical and personal development• Complete professional and technical performance appraisals of staff -
Ecommerce Sales SupportUps Sep 1999 - Jul 2004Atlanta, Ga, Us• Interfaced with all levels of UPS’ National account customer base• Designed and conducted auditorium, classroom style, web-based and one-on-one training• Developed project plans for software integration, roll-outs and training• Analyzed technical alternatives within confines of project scope• Worked closely with information architects, programmers, content developers and graphic designers to communicate business and technical requirements• Developed implementation schedules and hosted accountability work-sessions with participants• Communicated with project participants to provide accurate reporting and information regarding ongoing status to management• Consistently met objectives by achieving customer evaluation score of 5.4 or higher on a scale of 1-6
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Systems AnalystUps 1996 - Aug 1999Atlanta, Ga, Us• Determined hardware and operating systems standards for UPS’ worldwide operations• Acted as project coordinator between Distributed Systems and other application groups• Assisted in deciding the applications groups’ corporate technical direction• Set up labs for testing of hardware and operating systems against programs
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Helpdesk SupervisorUps 1995 - 1996Atlanta, Ga, Us• Serviced worldwide internal customers on in-house UPS applications and operating systems including OS/2, Novell and NT• Supervised the daily operations of ten helpdesk technicians• Provided training in areas of project background and objectives, new hire orientation and current employee refresher courses• Monitored day-to-day customer service related telephone skills of all ten employees• Performed professional and technical performance appraisals and reviews
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Operations Support SupervisorUps 1994 - 1995Atlanta, Ga, Us• Provided supervision and second-level support to internal Helpdesk• Supported National and International UPS Information Services technicians• Worked on internal software and hardware issues
Daniel Levine Skills
Daniel Levine Education Details
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Felician UniversityBusiness Administration And Management
Frequently Asked Questions about Daniel Levine
What company does Daniel Levine work for?
Daniel Levine works for Colliers Engineering & Design
What is Daniel Levine's role at the current company?
Daniel Levine's current role is Regional IT Manager.
What is Daniel Levine's email address?
Daniel Levine's email address is da****@****ine.com
What is Daniel Levine's direct phone number?
Daniel Levine's direct phone number is (609) 924*****
What schools did Daniel Levine attend?
Daniel Levine attended Felician University.
What skills is Daniel Levine known for?
Daniel Levine has skills like Management, Integration, Sales, Program Management, Process Improvement, Project Management, Cross Functional Team Leadership, Vendor Management, Business Analysis, Marketing, Leadership, Project Portfolio Management.
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