Danielle Vizena M.Ed. Email & Phone Number

Boston, Ma, Us

Cambridge, Ma

Led development of a revised growth strategy for MicroBachelors in conjunction with a cross functional team to deliver learners’ online access to multiple educational pathways from credentialing, degree completion, prerequisite fulfillment and degree onramps. Managed relationship with University partner and all prior learning assessment evaluations.Developed new strategies, tools and processes to establish and launch new product line with speed, quality and efficiency. Increased MicroBachelors program catalog from 2 to 18 programs since launch in January 2020 and nearly 1 million learners enrolled globally.Administered research studies with marketing (quantitative & qualitative) to improve understanding of learner pain points and personas, improving product design and alignment to product definition.Supported full product life-cycle from facilitating partner kick-off meetings, regular check-ins, quarterly business reviews, and retrospectives.Lead approach memos and collaborated on competitor analysis, recommending product changes to improve product market fit.Improved internal transparency and business efficiencies through migration of microcredentials program data via Education Data Architecture accounts in Salesforce. Developed and iterated on standard operating procedures, documentation, and tools for prior learning assessment evaluations. Optimized operations, decreasing process by 2 weeks through the implementation of Salesforce project management application in collaboration with the Salesforce administrator.Improved learner credit conversion rate from 20% to 30% through the implementation of automated emails, creation of learner resources and enhanced marketing pages.Improved coaching service adoption rate from 20% to 30% through feature enhancements.

Danvers, Ma

• Managed all aspects of prior learning assessment policy, programs and processes • Developed industry- academic partnerships to increase PLA offerings• Reviewed licenses, certificates, non-accredited courses, competency-based courses etc. for potential alignment with NSCC course learner outcomes • Ensured NECHE accreditation policies are upheld in all PLA policies and practices• Served as state expert on PLA website (www.myexperiencecounts.mass.edu) and advocate for website enhancements • Collaboratedvwith Registrar’s Office on credit transfer process • Facilitated state- wide PLA trainings to all 13 MA Community College constituents

Medford, Massachusetts

• Served as proactive academic advising and campus resource to approximately 800 students from the time of admission to the time of major declaration• Counseled students on course selection, campus life questions, general study abroad questions, major /career exploration and declaration, and concentration comparisons • Managed new online, summer peer mentoring program, (Tufts Mentor Collective) for 500 underrepresented students • Supervised and train Graduate Assistant for Student Success to optimize services offered to undocumented students• Administered and trained staff on new online scheduling system to improve scheduling efficiency and volume • Conceptualized and implemented interactive academic essentials program and student leader trainings • Responsible for systematizing language placement process and policies in collaboration with Academic Dean• Recruited, trained and maintained relationships with staff and faculty pre- major advisors• Committees: Diversity Council Committee, Undocumented Students Committee, Common Reading Committee, Student Organizations Awards Committee, Judicial Hearing Committee, Liaison to International Center

Manchester, Nh

• Advised students in IT and Math majors Utilized a weekly communication plan in order to increase student persistence and retention  Ensured students are familiar with SNHU online resources, such as mySNHU, Blackboard, textbooks, email and program evaluations Utilized active listening and advising competencies to establish rapport and relationships with students• Helped students identify their interests, abilities, and educational and career goals while simultaneously developing an academic plan consistent with these goals Set short term goals with students and provide follow up to maintain student motivation and persistence  Suggested appropriate majors, concentrations and minors based on students’ abilities and career goals Referred students to appropriate university resources as necessary • Assisted students with understanding and interpreting university academic policies and procedures  Advocated on behalf of students to petition to amend degree requirements Worked with students with regards to course waivers, overload requests and CLEP opportunities Explained academic and administrative policies, GPA and graduation requirements Explained the drop process and approval for withdrawal• Established cooperative and collaborative relationships with faculty and staff Worked closely with faculty to ensure student persistence  Collaborated with Academic Deans by providing student feedback in order to improve courses  Coordinated support for students with various offices including, but not limited to, Admissions, Dean’s Office, Registrar’s Office, Bookstore, Career Development Center, International Student Services, Disability Services, and One Stop (Financial Aid)

Manchester, New Hampshire

• Instructed “SNHU Experience: Transition to College” Developed creative and engaging lesson plans designed around general education learning goals and student learning outcomes  Provided thoughtful feedback and encouragement through in class activities and assignments • Provided students essential tools and skills that promote and integrate academic, personal and social development  Aimed to provide students an understanding of university course requirements and expectations • Helped students learn to make informed choices about majors and career options Delivered information about activities and services of the university • Provided additional support to students outside of class time to contribute to student success

Haverhill / Lawrence Ma

• Instructed classroom lessons Created and designed lesson plans  Delivered lesson plans intended to meet learning outcomes and course objectives Utilized various teaching techniques such as small group work, peer to peer editing, study groups, and technology such as Wiki’s, YouTube, and PowerPoint• Facilitated student data collection Utilized qualitative methods through the use of open ended survey questions and student focus groups, in an effort to assess teaching methods and materials as well as classroom engagement  Analyzed data and identified correlations and themes Provided written report given to the Dean for easy interpretation and explanation of data  Assisted faculty in re-assessing course materials and teaching methods as a direct result of student data  Provided tutoring services Met with students individually, outside of class hours to provide feedback on assignments and papers Worked closely with ESL students to assist with grammar, sentence structure and formatting essays

North Andover Ma

•Demonstrated successful program planning, promotion, and implementation Planned dinner event for Merrimack’s international students, study abroad students, and Central Catholic High School’s international students Collaborated with Central Catholic High School Administrators, and departments at Merrimack such as Admissions, and Food Services, to successfully coordinate the event Planned and implemented short term study abroad information sessions Created promotions for short term study abroad programs through on campus events and fliers Coordinated with faculty to deliver in class presentations about short term study abroad opportunities to undergraduate students • Initiated campus wide curriculum integration process Compiled syllabi and course descriptions from overseas partner universities and matched courses with appropriate Merrimack College course equivalents Created documentation highlighting overseas universities with the most course equivalents in an effort to improve and expedite the transfer credit process Collaborated with and facilitated meetings with Merrimack’s Science Department to gain full departmental approval on overseas courses to be integrated into pre-approved course equivalents

Beverly, Ma

Originated high quality loans which meet WFHM guidelines while providing excellent customer service Analyzed detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk Developed knowledge of company products, policies and procedures, and underwriting requirementsDeveloped relationships with real estate professionals, builders, and other business referral sourcesAchieved early sales success by providing translation for Hispanic clients

Masters Of Education, Higher Education Administration, Student Affairs

Bachelor Of Science (Bs), Marketing/ Spanish

Spanish, Business, Politics, Culture