Danielle Crownover, Mba, M. Ed Email & Phone Number

Greater Salt Lake City Area

As a Program Mentor, Undergraduate, College of Business at Western Governors University, I headed a student retention team and acted as a primary point of contact for students enrolled in bachelor’s degree in Business Management. I acted as an internal resource to coach students on executive functioning, life and study skills, and personal as well as professional growth.Additionally, I held concurrent responsibility for coordinating courses start and end dates, aiding in course resource navigation and discovery, and helping in goal setting.The following are highlights of my contributions to Western Governors University:☛ Exceeded performance metrics by ensuring term over term on-time progress, goal-setting, and accountability☛ Consistently exceeded mentor very satisfied rating based on student survey and WGU very satisfied based on student survey.☛ Provided overarching support and guidance to students through the degree program, supporting positive student outcomes and resilience.☛ Co-chaired a training event for adoption of new mentoring protocols and orchestrated a training event for other mentors to drive student success.☛ Chaired peer training events regarding retention strategies, organizational skills, and student acceleration strategies.☛ Developed and facilitated innovative strategies and resources resulting in increased student success, connectedness, and engagement

Scottsdale, Az

Working with companies and recruiters to help place relocation candidates into new job positions throughout North America and the world. FAS provides City Data, Income Assessment, Education Information, Market Condition Information, Home Sale and Purchase Consultation, Rental Information, Full Move management, Moving Cost Estimates and Assessments, Interim housing and other services to make the relocation process a smooth, successful and rewarding experience for candidates and their families. Responsibilities include Business Development, Corporate Training and Account Management for FAS Relocation Network.

Scottsdale, Az

A division of Global Mobility Solutions including FAS Relocation NetworkWorking with companies and recruiters to help place relocation candidates into new job positions throughout North America and the world. Recruiter Relocation provides City Data, Income Assessment, Education Information, Market Condition Information, Home Sale and Purchase Consultation, Rental Information, Full Move management, Moving Cost Estimates and Assessments, Interim housing and other services to make the relocation process a smooth, successful and rewarding experience for candidates and their families. Responsibilities include Business Development, Corporate Training and Account Management for Recruiter Relocation.

Scottsdale, Az

Throughout my career as a Director, Account Management with Global Mobility Solutions, I spearheaded full spectrum account management activities and orchestrated all bottom-line factors to drive revenue growth and propel the achievement of organizational objectives. It is worth mentioning that, I advised clients via phone and email on mobility program needs and oversaw all aspects of development of client mobility programs and policy, benchmarking, process flow, trends, and compliance.The following are highlights of my contributions to Global Mobility Solutions:☛ Developed, trained, and led the reporting team and completed half-yearly and annual performance reviews.☛ Owned project management, online systems training, and program as well as client implementation utilizing software and rubric-like tools.☛ Championed client development and ongoing client management with emphasis on internal business collaborations.☛ Expanded the account portfolio through effective account management, networking, negotiation, and relationship building.

In this position, I led systems and business analytics with direct responsibility for writing business requirements documents, handling client billing inquiries, generating financial reports for clients and internal teams, and recommending innovative techniques for billing issue resolution while working in collaboration with internal as well external stakeholders. Furthermore, I offered quality counseling and advice to clients in need to relocate employees, providing policy counseling, mentorship, and service coordination.The following are highlights of my contributions to Prudential Relocation:☛ Ensured excellent client service and customer experiences through auditing, tracking, teams training, and sales and leadership collaboration. ☛ Consistently maintained transferee/assignee satisfaction rating of above 96%.☛ Facilitated on-time testing and training of new system in international offices.☛ Managed user acceptance testing by writing test scripts, configuring workflows, and serving as business subject matter expert.

Interim between UAT and Systems Analyst position whereby technical and systems expertise were utilizedDeveloped training materials for new International Assignment Managers, took over small caseload for temporary assignment manager leaving the team, developed audit materials for IAMs, trained and supported international team on system and audit requirements, served as Subject Matter Expert on system and audit materials, managed reporting and trained team on reporting requirements.

As part of a project team performed user acceptance testing, wrote UAT scripts, provided training and support to global teams on new software role outUAT testing, Training onsite in London England and Paris France, training via internet for teams in Asia, wrote test scripts, configured workflows, consulting with senior management on systems update needs, Subject Matter Expert for system and business, consulted on development of forms and documents, SME sign off on business requirements documents.

Single Point of contact for employees relocating internationallyCoordination of all international relocation services including household goods movement, destination services, tenancy and property management services, language training, etc. Provide detailed counseling services and ongoing support for employees relocating internationally. Consult with corporate client on appropriate services required for successful relocation. Provide support and consultation services with internal account executives and sales personnel on services and pricing required for new client sign on.

As the single point of contact for employees relocating domestically within the United States, provided counseling on relocation policy; counseled home sale activities including Amended Value, Buyer Value Option, and Guaranteed Buy-out; provided assistance in expense processing activities including payment of allowances and lump sums; coordinated all relocation related activities.

Single point of contact for corporate clients regarding billing related questions; provided accounting reporting to clients, summarizing open invoices; provided detailed reporting to senior management detailing active Accounts Receivables for slow or no pay clients; provide detailed documentation on collections activities.

Master Of Education - Med, Curriculum And Instruction

Doctor Of Education - Edd, 3.96

Student - Doctor of Education, Higher Education Management and Leadership.

Data Analyst

Master Of Business Administration (Mba), Masters Business Administration

Bachelor Of Science, Business Management

Associates, General Education