Danielle Bertrand Email & Phone Number

Towson, Maryland, United States

My strategies for supporting a company have been very much the same throughout my career and include performance monitoring, process transformation, and supporting all staff and peers. I have been responsible for maintaining the process, timeline, and assignment of over $2B in sales targets and compensation plans for over 800 sales executives. During this time, I have minimized reworks for sales, finance, and sales operations, created documentation on standard processes, training materials, and policies to ensure sales operational objectives. I have leveraged exceptional communication skills used in relationship development and collaboration, and in ensuring compliance at every level.Sales Operations Manager 8/2014 – 2/2019Sales Operations Business Partner II 10/2012 – 8/2014Sales Operations Analyst 6/2009 – 10/2012My Key Accomplishments include:⇨ Created and implemented standardized resources, such as new tools, for sales research, reporting, and analytics to improve productivity and efficiencies through Tableau, Excel, and SharePoint software.⇨ Improved sales managers productivity, visibility, and forecast accuracy by identifying and eliminating sales process inconsistencies and developing a multidimensional reporting solution.⇨ Created a comprehensive suite of reports designed to identify trends based on the results of the quarterly customer satisfaction survey that yielded over 5K customer responses.⇨ Designed a common and audited set of reporting dashboards created to respond to internal and external sales management questions using multiple data sources such as MS-CRM, SFDC, and quota.⇨ Developed a dashboard of sales and forecasting tools that delivered forecasts within 5% of accuracy.⇨ Decreased time spent in usage reporting by 75% by automating the previously antiquated manual processes.

I have always prided myself in having the ability to balance multiple priorities and continued to do so within every role I have ever occupied. I developed a reputation for providing insights regarding the day-to-day functions for the ‘Service Loaner Fleet Program’ that included fleet maintenance, utilization, client screenings and assignments, conversions, and damage claims.My Key Accomplishments include:⇨ Recognized for utilizing the fleet at the rate of 101% on average.⇨ Achieved ‘Lexus Master’ Certified accreditation.⇨ Successfully managed 7 – 10 Valet staff.

I assisted in the management and development of seven employees.My Key Accomplishments include:⇨ Acknowledged for consistently exceeding all branch targets in sales and customer service standards.