Danielle Busch Email & Phone Number

Reading, Pennsylvania, United States

Progressive advancement through developing expertise in performing dispatch activities while effectively employing exceptional interpersonal skills to collaborate with technicians, supervisors and department heads and using complex problem-solving abilities to address issues and juggle multiple tasks when scheduling and prioritizing jobs.• Proven ability to make quick decisions and react effectively to emergency situations with minimal supervision• Efficiently schedule work for 30 operating areas for meter readings, credit collections, utility and locates. Ensure appointment commitments can be met, work per technician is manageable, and work assigned in a geographically logical manner• Proficiently manage appointment booking system and monitors chedules; work with operating area to secure additional manpower for excessive workloads• Assign and send workorders to CAD• Diligently communicate schedule updates to call center and training department• Answer extensive correspondence to support field resources, area supervisors and customers• Manage compliance-based work to ensure adherence• Competently train new employees emphasizing safety, Pennsylvania Utility Commission requirements and company policies and procedures• Assist dispatchers and support managers as required• Continuously support and improve operations by working with team members to find feasible and achievable solutions• Designed, created, maintain detailed area route sheets; use to provide all necessary information to dispatchers• Manage and administer Central Dispatch SharePoint portal page so information is accurate and current• Manage seasonal termination program, monitor temperatures to determine if terminations can proceed• Created Emergency Response Plan, meeting and coordinating with all company locations and also with 911 areas in each territory; assure continued compliance• Manage ongoing projects such as TC Meter replacements, ERT, Mercury Regulator, Heath Leak Repairs

Reading, Pennsylvania, United States

Served as first point of contact for customers, handling complex inquiries independently or with very little assistance, always conscious of company policies and procedures while adhering to Pennsylvania Utility Commission (PUC) rules and regulations.• Handled a variety of customer calls in a timely and professional manner, including gas emergencies and electric outages, new service applications, billing requests, credit and collections inquiries, service cancellations, and complaints• Demonstrated a thorough understanding of policies and regulations to respond to customer needs, address concerns, and resolve any grievances appropriately and promptly• Continuously aspired to provide excellent and memorable customer service while striving to reduce the need for supervisor callbacks• Paid close attention to details and ensured information provided to the customer was accurate• Meticulously recorded details of each conversation, recording any actions taken and arrangements made• Provided floor training and shadowing opportunities for team members and call center staff• Completed special assignments effectively and in a timely manner

Reading, Pennsylvania, United States

Performed reception duties for a short and long-term care facility on a part-time basis. These tasks included managing incoming telephone calls, greeting guests, separating mail, scheduling appointments, dispatching prescription requests, and updating spreadsheets.

Mohnton, Pa

Provided administrative support to President/Owner of this respected metal and plastic fabrication business. Also supported the Production Manager, Chief Estimator, and Quality Assurance Manager. Maintained daily office operations.Diverse administrative and customer service responsibilities included:• Designing, maintaining, and distributing statistical and financial reports• Managing database, including all data entry• Preparing presentations and correspondence; generating customer invoices• Processing employee reimbursements and maintaining vacation schedules• Answering all incoming calls and serving as coordinator for visitors • Serving as main customer service contact, expediting orders, handling complaints and returns, and resolving questions and concerns• Handling calls involving accounts payable and receivable questions and issues• Meeting with new and existing vendors to optimize supply opportunities and pricing• Managing inventory of office supplies• Serving as key member of the Cultural Initiatives Support Program• Maintaining all daily office operations