Danielle Santana Email & Phone Number

New York, New York

Provide high-level administrative support to attorneys and other Administrative Department personnel; possess superior administrative skills; handle personal contacts with finesse and diplomacy; relieve management of many administrative tasks. Serve as a liaison between the Administrative Department and the administrative staff, transmit instructions, directives, and assignments, follow up on the status of assignments. Assume increased responsibilities and provide direction to other administrative staff. Execute special assignments or tasks under general supervision.Set performance standards for secretarial staff; take the lead role in resolving uncertainty among peers in adapting to change; make recommendations to process for more efficient firm functioning; make recommendations regarding secretarial assignments; act as a team leader and serve as liaison between administrative department and administrative staff; assist with new hire orientations and integration in firm departmental procedures; act as a point person within the department for the training and development of administrative staff; perform the most complex combination of legal secretarial duties and coordination of secretarial staff functions; identify and recommend developmental opportunities for others; participate in training of other employees and staff members in order to promote cross-training of all employees; assist colleagues in learning new skills/tasks in order to integrate them into the team; identify and recommends developmental opportunities for others.

New York, New York

Processing incoming/outgoing mail; opening new client matter accounts (conflict checks, intakes, retainer letter and file opening); organizing and maintaining electronic and paper client files and keeping filing up-to-date; retrieving existing files through RIO and closing out and sending files off-site; entering attorneys' time; preparing travel arrangements for attorneys and for clients; learn/maintain knowledge of attorneys' practice and client/matter history; relieve attorneys of administrative tasks. Draft complex correspondence and documents and anticipate attorneys' need for same. Manage attorneys' calendars. Manage attorneys' emails (review/delegate/file).High level involvement in the assigned members' billing process; prepare cost estimate reports for clients as requested; resolve more complex billing and accounts receivable issues with clients; assist with completion of internal accounting forms required by the Finance Department. Handle delegated sensitive and emergent emails and calls from clients, court personnel and other contacts of assigned attorneys and responsibility for follow-up; exercise judgment in responding to unique and urgent situations. Marketing-related responsibilities (which may include creating PowerPoint presentations, coordination and distribution of collateral materials for client seminars; coordinate marketing projects between supervisor(s), clients and the Marketing Department). Department-specific tasks such as maintenance of client trust accounts and other accounting-related tasks as required. Balance multiple priorities by considering risk, importance, urgency, political impacts and other linkage. Assist attorneys in managing their competing priorities by proactively assuming responsibility for items that can be delegated and rescheduling attorneys' commitments to be more effective. Anticipate what attorneys will want and follow up to ensure that they are completely satisfied.

I have a true passion for travel. As I am coming home from a destination, I find myself thinking, “Where can I go next?” I found my passion to be Walt Disney World and Cruising the Caribbean islands. I have been fortunate enough to travel all over the Caribbean many times (Grand Cayman, Aruba, St. Thomas, Tortola, Belize, Costa Rica, Panama and St. Marten) plus the Bahamas, Puerto Rico and Bermuda. . I have been to Florida countless times and I have sailed on most of the major cruise lines (Norwegian, Royal Caribbean and Carnival). I am a Club Med Vacation Specialist. I take many classes and courses and attend many seminars to increase my knowledge of travel destinations. It is important to constantly keep updated on changes and renovations that are taking place. I feel this is imperative in helping my clients determine which destination suits them best. With every reservation that I make, I give special attention to exactly what my clients are looking for and what is important to them. Excellent beach? Activities? Great food? Relaxation? Let me know and I will tell you what the sand in Turks and Caicos feels like between your toes, I will describe to you what jerk chicken tastes like in Grand Cayman or conch fritters in the Bahamas.

New York, New York

Managed complex calendars for C-Level executives.Adept in expenses and travel arrangements for both domestic and international travel.Scheduled, confirmed and managed all arrangements for meetings, conferences and conference calls. Managed multiple telephone lines. Scheduled and coordinated recruiting efforts with internal & external recruiters. Maintained recruiting tracker. Opened, sorted, reviewed and distributed mail, and identified items that required a response or immediate attention. Copied, and distributed correspondence, memoranda and reports. Established and maintained filing systems. Reviewed and updated weekly departmental meeting reports.

New York, New York

Managed a client program regarding the reporting and recovery of stolen property which included direct dealings with insurers, law enforcement agencies, client’s customers and theft victims, with minimal attorney supervision. Managed and coordinated calendar/docket, files and client database; proofread and edited all outgoing documentation; scheduled depositions and meetings; acted as a liaison between clients, attorneys, court reporters and clerks’ offices. Processed all billing and invoices. Coordinated travel arrangements. Prepared basic litigation materials for a variety of cases including commercial, civil and intellectual property matters; drafted basic pleadings and correspondence; e-filed all necessary documents; conducted Westlaw and LexisNexis research.

New York, New York

Prepared pleadings, discovery documents, subpoenas and correspondence. Resolved routine legal issues; arranged liability packages for insurance carriers. Managed information to assist in trial preparation; gathered records and pertinent client background information. Handled client disbursement account and entrusted with daily delivery of confidential materials. Acted as a liaison between clients and attorneys; proofread and edited all outgoing documentation.

New York, New York

Drafted pleadings, discovery documents, motions and interrogatories. Scheduled depositions; managed information to assist in trial preparation and met with clients to collect background information. Maintained front desk, greeted clients and visitors, scheduled appointments and managed multiple telephone lines.

Coney Island Hospital, Brooklyn, Ny

Worked in the Complementary Medicine Department. Performed responsible clerical work in various administrative and operational areas by processing, recording, checking and maintaining records, files and invoices using alphabetical and numerical procedures including data/control coding; furnished information and prepared reports requiring the selection of data from simple records or statistics; performed ordinary mathematical computations; operated a telephone call directory, multi-line phone, or switchboard; performed clerical operations in an assigned area, such as the filing of material and the searching of files for difficult to locate material; checked records for accuracy of information and for conformity with established policy and procedures; performed data entry and retrieval using a personal computer, video display terminal, or other automated office systems; performed incidental typing; performed routine data processing functions in the area of production control; supervised various therapists; engaged in the performance of data entry and retrieval operations; compiled and maintained central file of hospital and clinic patient medical records; compiled medical care and census data for statistical reports; maintained indexes on patient, disease, operation and other categories.

New York, New York

Worked one-on-one with children, adolescents, and/or adults with developmental disabilities in their families' homes. Provide counseling and training in activities of daily living, behavior management, community integration, and advocacy. Possessed strong communication and interpersonal skills.

New York, New York

Maintained front desk, greeted clients and visitors, scheduled appointments and managed multiple telephone lines. Drafted pleadings, discovery documents, motions and interrogatories. Scheduled depositions; managed information to assist in trial preparation and met with clients to collect background information.