● Providing oversight of third-party managers and ensuring operational objectives are met, including team problem-solving and troubleshooting● Interacting with clients, managers, and government partners● Participating in the preparation and approval of project operating and capital budgets● Reviewing monthly operating statements, leasing, and occupancy reports and calculation and processing of fees and expenses● Coordinating necessary reports with brokers, architects, consultants and engineers● Ensuring current policies and compliance items are reviewed, updated, and enforced● Document review and analysis● Assisting with the MEDCO annual report and providing content for website updates in connection with managed projects● Assisting with response to external contact inquiries and requests

● Assisted in the daily leadership and asset management for two student housing communities (Millennium Hall and West Village 1/Tubman House) comprised of 1,088 beds.● Assisted in the development and management of an annual $15 million budget proposal.● Achieved and maintained a 100% occupancy for each academic year.● Oversaw complete licensing process including license review, marketing, and license signing and room selection processes creating more transparent and streamlined processes for residents.● Fostered and created relationships with campus partners in various departments (Fraternity and Sorority Life, Alumni Association, Housing and Residence Life etc.).● Managed student accounts related to licensing processes (parking, license signing, cancellations, and delinquencies/collections) for the academic terms and summer.● Managed student desk assistants including training, scheduling, and performance evaluations.● Engaged with prospective residents and families via social media, orientation sessions, and tours.● Assisted with creating and managing marketing strategies for the properties (websites/social media, etc.)● Assisted with the annual budget presentation materials.

● Oversaw application process, wait list and communication with new and returning students.● Oversaw room assignment process for new residents and residents transferring within the property.● Maintain the extended stay programs outside of regular academic terms. This involved working with campus partners with programs/departments such as athletics, SASA (Summer Academic of Success Academy), and Events and Conference Services.● Managed student desk staff including training, scheduling, reprimands, and performance evaluations.● Engaged with prospective residents and families via social media, orientation sessions, and tours.

● Managed daily work requests including data processing, delegation and communication with residents and campus partners.● Coordinated all turnover processes between occupancy periods with facilities department.● Assisted facilities department providing feedback used in review of contracted services (vending, cable, housekeeping) for quality of service and assessment. ● Managed access and key control for different groups (residents, guests and staff).● Served as only the on-call personnel for the department.● Monitored vendors/contractors while on-site as well as vendor files (tax documents, and quotes).