Danielle Witt Email & Phone Number

• Currently lead Cyncly’s North American Customer Success and Training teams. These teams work directly with the top home improvement retailers and manufacturers in North America, driving software optimization and.
• In 2024, built the CS department for scalability and sustained growth, with all the people, processes, and strategies optimized in a customer-first manner. Determined portfolio assignments, performance metrics, health.
• Increasing product adoption, customer loyalty and retention, and customer satisfaction while actively setting and contributing to churn reduction tactics. Collaborate cross functionally with our global sales and.
• In FY24, managed strategic relationships with 170 Mid-Market and Enterprise clients, worth over $14.5M in ARR. Grew the book of business 12% in GRR in less one year and less than 1% churn.
• Implemented efficiency gains to maximize the client experience and to establish a culture of continuous improvement.
• Created analytics dashboard in Totango to monitor project health and renewal forecasts. Created Success Plan playbook and automated touchpoints in CRM tool.

Cincinnati, OH, US

• Lead a team of 19 client-facing Project Managers responsible for effective and accurate configurations multi-product implementations. Responsible for seamless activation of Payroll, HR/Benefits and Time product lines.
• Providing leadership support for client escalations, working directly with cross functional teams to investigate, analyse, and troubleshoot solutions to technical anomalies between clients’ and Paycor systems.
• Collaborate with direct reports to drive personal and organizational success including performance management, professional development, coaching, and recognition. Fostering a working environment that is energized.
• In FY23, implemented over 730 clients, contributing over $13.5 million in annual revenue, achieving 86% on-time starts and 87% CSAT score.
• Prepared team for company succession, with 7 internal promotions and 3 PMs promoted to implementation leadership.
• Implemented efficiency gains to maximize the client experience and to establish a culture of continuous improvement. Created analytics dashboard in PowerBI to monitor project health and created client facing project.

Amsterdam, Netherlands, NL

• Directed North American go-to-market initiatives by providing strategic planning and communication support. Facilitated the implementation of work efforts that drive goals and objectives of HQ leadership and.
• Subject matter expert for commercial products and tools deployed in North America. Identified product development opportunities and growth hacks specifically for US West region, alongside core priorities to deliver on.
• Critical liaison for enterprise wide GTM initiatives focused on enhancing cross functional alignment and operational efficiencies through program management including data collection, business analysis, problem and.
• Crafted change management communication for all levels of organization and delivered content by various channels; internal and external presentations, quarterly business reviews, NORAM weekly All Hands, and partner.
• Created global business case for Disney acquisition strategy. Working closely with cross-departmental teams (payments, connectivity, content, and families) in Amsterdam to launch various projects with business impact.
• Led numerous North American sales strategies to boost product implementations and drive room night growth. Created NORAM sales campaign resulting in 1,982 deals, producing 26,000 bookings and 60,000+ room nights..

Amsterdam, Netherlands, NL

• Sales management and leadership of Seattle Partner Services team, including 9 direct reports. Created team culture with exceptionally high-performance standards. Hired, developed, and trained team members to execute.
• Delivery exceptional results for the Pacific Northwest including Alaska, Washington, Oregon, Idaho, and Montana, consistently exceeding quarterly B2B and acquisition targets.
• Data analysis of partner performance and key business indicators to identify problems and opportunities for improvement. Craft partner quarterly business plans to drive performance and commission growth.
• Providing a high level of development to prepare team for next level advancement and company succession.Notable Achievements
• Restructured account management team. Hired, trained, and developed high performing team that consistently exceeded quarterly business targets and crushed individual KPIs.
• Created and facilitated many cross-departmental training programs, including CS Learning Exchange, Dipped in Blue (new hire training), Introduction to Management, & Identifying Talent.

Bloomington, Illinois, US

• Directed overall agency operations including creating and executing business plan, hiring, training and developing agency team, establishing operational standards, and executing marketing strategies.
• Created agency culture with exceptional guest service standards. Hired, developed and trained team members to execute on sales and marketing goals. Constantly reviewed agency results and key business indicators to.
• Provided legendary customer service to every client by analyzing their risks and household exposures, tailoring appropriate products to fit their needs.
• Executed marketing strategies to cultivate new client households, utilizing website optimization, social media, internet campaigns, and participated in grassroots marketing events. Reviewed market research to determine.

Seattle, WA, US

• Management of $6 million Seattle retail location. Responsible for store leadership, planning and execution of annual operating plan, partner development and achieving business results.
• Developed action plans and directly motivated store team to meet operational and organizational objectives. Constantly reviewed key business indicators to optimize sales. Coached to partners and conducted regular.
• Inventory management including development and preparation of merchandise pre-season financial plans, merchandise in-season financial forecasts, assortment analysis, buy plans, and ad hoc analysis to ensure that.
• Upheld a "customer first" attitude by training and holding partners accountable for delivering exceptional customer service. Supervised and directed store partners, made staffing decisions (i.e., hiring, training.

Fresno, CA, US

Triple-A Affiliate of the SF Giants- Management of community outreach events and sponsorship programs for multi-team franchise, Fresno Grizzlies Baseball, Fresno Fuego Futbol Club, and Fresno Falcons Hockey. Executed charitable community partnerships, fundraising galas/auctions and educational programs. Coordinated youth baseball/soccer camps and.

Burbank, CA, US

- Created business boosting sales strategies and marketing plans related to youth and corporate events. Cultivated and fostered relationships with internal departments; developing key partnerships to facilitate seamless execution of Disneyland and California Adventure park-wide events.- Client facing role in both sales and services. Sold and executed over.

Los Angeles, CA, US

- Acted as second-in-command, assisting the Store Manager in the overall running of the store with sales, operations and personnel. Also, led sales floor and maintained overall customer satisfaction.- Accountable for sales revenue, customer service, visual merchandising standards, and store operations. Produced and ensured maximum profitability in all.

Los Angeles, CA, US

- Compiled and analyzed market research including payroll expenses, profit & loss reports, and sales statistics for West Coast Region, encompassing 5 districts and 34 retail stores.- Monitored weekly/monthly retail sales performance against goals for focus stores. Developed sell-through strategies affecting under performing stores and monitored stock.

Newport Beach, CA, US

- Executed in-store events in 8 markets nationwide, including execution of fashion shows, grand opening events, and charity galas. Produced budget forecasts, checklists, event requisitions, schedule of events, and any other event related materials. Selected and negotiated services with vendors, ensuring the best quality and value while remaining within.