Daniel Liner Email & Phone Number

Rockhampton, Queensland, Australia

Rockhampton, Queensland, Australia

Rockhampton, Queensland, Australia

Rockhampton, Australia

Rockhampton, Australia

Sydney, Australia

Located within the Branch Operations department, this newly established role provides forecasting, scheduling and reporting for 27 retail branches in the NSW branch network. IAG trades as NRMA Insurance.Operational support for 27 retail branches including:Prepare short, medium and long term forecasts to assist with planning future staffing levelsCreate.

Sydney, New South Wales, Australia

Consultant to the Westpac Group Collections contact centre transformation project through the implementation of new tools with role focus on MIS reporting outputs.Business Analyst supporting the delivery of MIS for Westpac Collections Project:Model current and future workforce planning processes, which form the basis for process redesign and.

Sydney, Australia

• Located within the Infrastructure Services [IT] department, this role provides technical solutions and system support relating to voice for 1,000 employees.Senior operational support for Voice throughout organisation.
• Responsible for all voice problem management and faults through to resolution as the senior voice IT support escalation point [Level 3]
• Manage Level 2 desktop support team in order to meet team KPI’s
• Support all Level 1 and 2 IT… Show more Located within the Infrastructure Services [IT] department, this role provides technical solutions and system support relating to voice for 1,000 employees.Senior operational.
• Support all Level 1 and 2 IT support staff through definition of work allocation, process clarity, upskill and ongoing process design and documentation
• Relationship Manager with Telstra for all voice related items, including any new or current voice business and fault resolution processes

Sydney, New South Wales, Australia

Operational support to call centres including:Produce highly accurate daily and monthly forecasts through historical data maintenance and analysis for key scheduling inputs, which include calls, average handling time (AHT), abandonment, service level achievement and agent occupancyCreate efficient schedules designed to meet required service levels, with.

Sydney, New South Wales, Australia

Stellar provides outsourced end-to-end contact centre solutions. To provide a management consultancy service for call and resource management incorporating theories and business analysis. Operational support to call centres including:Produce highly accurate intraday, daily, weekly and monthly forecastsCreate highly efficient schedules designed to meet.

Sydney, New South Wales, Australia

Provide management with workforce management support incorporating theories, forecasting and business analysis. Submit technical specifications for ACDs (queues). To meet Service Level Agreements (SLAs) by scheduling optimal staffing to meet the predicted forecast.Operational support to call centres including:Conduct conference calls with WFMs to gather.

Sydney, New South Wales, Australia

Inbound Telephone Agent including:Answer inbound calls from residential customers in regard to relocations, account enquiries, product sales.Working as part of a team to assist the centre to meet SLAsProcessing of information and accurately recording within databasesAchievements included:Managed Call Centre Induction Team for 11 months with.