Daniel Lippa Email & Phone Number

Rochester, Ny, Us

Pittsburgh, Pennsylvania, United States

Moon, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

Rochester, Ny

• Manage and maintain sales database for single events, series subscriptions and joint fundraising efforts• Manage and train 2 full time and 7 part-time Patron Services Center staff• Converted general admission facility (open field) into reserved seated facility by measuring, designing, and building facility into ticketing software in order to comply with NYS COVID regulations and return to in person performances• Helped return organization to in person performances by building summer concert series in ticketing software and assisted marketing department with communication tactics• Manage and helped Patron Services Center sell $122K streaming tickets since September 2020• Managed and helped Patron Services Center sell $3.65M in ticket revenue for FY19, and $3.26M in ticket revenue for FY20 (pre-COVID19 shutdown)• Managed and helped Patron Services Center achieve 90% subscription renewal rate for FY20• Sell subscription packages and single tickets• Provide excellent customer service to ensure patron retention• Create segmented mailing and email lists based on marketing campaigns• Generate reports for single tickets, series subscriptions, & financial reconciliation• Assist Database Manager with researching new upgrades and/or underutilized segments of the existing database• Set up and manage remote Box Office for events• Provide support to House Manager and Ushers

Rochester, New York Area

• Sold group events of 50 people or less• Generated $3.5 Million in revenue• Was top 5 sales person in entire company for 5 sales periods during tenure with organization • Totaled 70-100 phone calls per day• Consistently achieved client review scores of 8 or higher (Scale out of 10)• Planned and coordinated details of events with clients and bowling center staff• Managed relationship with clients throughout the event planning process and beyond• Investigated and resolved customer complaints• Generated new business through in person and virtual networking events• Conducted weekly BEO call with General Managers to ensure all group events were executed properly

Pittsford, Ny

• Sold group events of 25 people or less• Generated $3.5 Million in revenue• Was top 5 sales person in entire company for 5 sales periods during tenure with organization • Totaled 70-100 phone calls per day• Consistently achieved client review scores of 8 or higher (Scale out of 10)• Planned and coordinated details of events with clients and bowling center staff• Managed relationship with clients throughout the event planning process and beyond• Investigated and resolved customer complaints• Generated new business through in person and virtual networking events• Conducted weekly BEO call with General Managers to ensure all group events were executed properly

Niles, Oh

• Processed ticket orders for single tickets, ticket packages, group and picnic outings, and staff/player complimentary tickets• Assisted sales team with renewal calls for various group nights, upgraded ticket packages for fans, and promoted upcoming promotional nights and events• Managed daily office calls, organized ticket mailers, and delivered or mailed ticket coupons to various sponsor locations

Sarasota, Florida Area

• Responded to phone and mail inquiries from media and general public• Edited and wrote for various team publications, including the 2013 Media Guide, Orioles Magazine, and daily game notes• Coordinated media credentials and parking• Assisted in press box operations• Was official scorer during spring training home games• Oversaw clubhouse, Ed Smith Stadium, and practice fields during media access times• Assisted with interviews, photo shoots, and special events

Rochester, Ny

• Wrote game and feature stories for website• Created insert and lineup sheets for game day program• Shot pre-game photography for website• Kept stats during games• Assisted in press box operations• Helped manage team Facebook and Twitter accounts• Worked with players, coaches, and media to conduct and manage interviews

Rochester, New York Area

• Wrote game and feature stories for website• Managed press box on game days • Assisted in issuing and creating credentials• Assisted Knighthawks legend autograph sessions• Coordinated ‘Build a Bear’ Raffle for Cure Childhood Cancer Association• Attended and managed community & fundraising events to encourage public relations between players, fans, and media• Managed coaches film

Canandaigua, Ny

• Processed ticket orders and answered box office questions• Ran will call table and organized/disbursed prepaid tickets for customers