Dan Litzinger Email & Phone Number

Philadelphia, Pennsylvania, United States

• Responsible for supporting the operations of the Board of Directors. • Ensured alignment of performance objectives and targets with strategic and organizational mission.• Lead projects at the CEO's request which includes analyzing information and developing strategy across functional teams and offices.• Responsible for the setting and administration of all policies and procedures defined by the Board of Directors for 1,000+ volunteer governance members.• Responsible for all processes, systems, data quality, and reporting related to governance services.• Daily operational and administrative functions of President’s Office.• Communicate organizational objectives and progress by emceeing monthly staff town halls.

Greater Philadelphia Area

• Coordination and implementation of both short and long-term multi-faceted process improvement and development projects.• Oversight and responsibility of the effective use, integration, data quality, and management of key software platforms and databases.

Greadelphia Area

• Lead implementation for organizational CRM tool roll out.• Management and Administration of Microsoft Dynamics CRM.• Leverage product road map to translate business challenges into system enhancements.• Assure database integrity, business process, accuracy and completeness

Greater Philadelphia Area

-Management of broker relationships through customer experience reporting, root-causesystems analysis and handling of all first level customer and broker issues.-Validation and visualization of large and complex data sets to provide support to SalesManagement in client sales decision making.-Analyze and complete medical claims re-pricings to provide prospective clients with aprojected discount analysis on prior year’s claims experience with competing carriers.-Savings projections and cost modeling based on Blue Solutions and other Blue CareDelivery Innovation Programs.

-Development, coordination, and timely completion of RFPs and RFIs in support oflocal and national sales objectives for current and prospective customers of varioussizes and across all lines of business (including medical, Medicare, prescription drug,and vision). Fully accountable for the entire proposal development process. Developdetailed project plans. -Analyzes each RFP/RFI to determine the exact needs of the prospect or client. Clarifyunderstanding of the inquiry and distinguish customer requests from the underlyingbusiness needs. Ensures that the completed proposals are customer focused andrespond to the customer needs specified in the RFP/RFI.

-Deliver network analysis and third-party requests to support market needs for all commercial and Medicare lines of business. -Perform cross-functional team collaboration to gather data to produce network analysis reports. -Provide support and consultation to our sales team through ad hoc and routine reports and analysis for both local and national accounts.