Daniel Maples Email & Phone Number

Murray , Ut, Us

Elevated IT service, application management and operational excellence through forward-thinking and strategic alignment.Oversaw digital services operations for Colorado and Montana hospitals and clinics clinical health record solutions, ancillary application, and end-user support analysts. Instrumental in developing and executing IT roadmap for regional teams in alignment with organizational goals. Built and promoted culture of continuous improvement and strategic alignment.• Consistently exceeded yearly SLA and OLA metrics, achieving high scores with improved response and resolution times.• Directed strategic operations of digital service teams on ServiceNow platform, enhancing service quality and efficiency.• Mentored and led department managers, supervisors, regional leads, and staff, significantly boosting team performance and engagement.• Negotiated regional peripheral/consumable vendor purchasing for a $2Mil a year savings.• Enhanced vendor management and business operations, maintaining robust relationships with 3rd party providers and ensuring compliance with SLAs for outsourced services.• Collaborated effectively with key clinical and business stakeholders to drive continuous quality improvement and innovation.• Managed regional and local endpoint and ancillary application projects, from idea request to completion.

Glasgow, Montana, Us

Championed IT & IS process optimization and strategic efficiency enhancements for rural healthcare hospitals and provider clinics.Led key initiatives in portfolio management, vendor management, contract management, and business relationship management, focusing on enhancing productivity and effectiveness through strategic improvements. Leveraged ITIL and Project Management methodologies to optimize processes, drive cost savings, and align with organizational goals.• Administered, monitored, and managed Technology & Operations contracts and vendor relationships, boosting operational efficiency.• Managed organization wide cross-function team for new EHR rollout. Completed workflow documentation for all functional areas (current state-future state).• Proactively identified opportunities for transformative improvements; developed and managed policies and procedures for process improvement initiatives, and implemented best practices that significantly bolstered departmental operations and efficiency.• Fostered internal relationships with Clinical, Strategy, Innovation, and Executive Leadership teams, driving positive impacts on Technology & Informatics Operations results.• Forklift upgrade of organization Mitel phone system to Cisco UM solution eliminating long distance costs.

Howard, Sd, Us

Led IT & IS teams supporting thirty-two statewide rural healthcare Federally Qualified Health Centers (FQHC).Orchestrated efforts of diverse, high-performing teams providing statewide support for electronic health record solutions, EHR ancillary applications, financial system, end-point management and customer end user support. • Negotiated vendor contract for end-point refresh project reducing redundancy and saving $100k on project projected equipment costs.• Restructured and added service desk supervisor for improved customer service satisfaction.• Skillfully managed multiple IT projects concurrently, aligning with current and future business goals and addressing ongoing IT issues to guarantee HHS - CMS compliance.• Renegotiated SLA contract with EHR vendor for improved support response and resolution timelines addressing clinical teams’ number one issue impacting daily work.

Anchorage, Alaska, Us

Led and transformed technology support operations to enhance efficiency and reliability supporting nine regional Alaska communities and four central campus buildings.Managed day-to-day operations of endpoint/desktop, telecom, and website technical support teams across Alaska. Led cross-functional team for strategic consolidation of clinical and administrative applications and statewide voice/video/data network integration.• Project management oversite for new electronic health record system• Implemented statewide mesh network integrating desktop video conferencing for all regional locations.• Implemented bandwidth cost offsets statewide of $1Mil per year via FCC USAC funding.• Managed inventory, software, hardware, and licensing purchasing within budget, optimizing resource allocation and cost management.

Anchorage, Alaska, Us

Key accomplishments and projects included:• Management of medical records department which included one manager and four staff• Project manager for agency wide standardizations of medical records to AHIMA standards• HIPAA security officer and oversight of privacy officer for agency compliancy • Agency cross functional team facilitator for ongoing medical records needs • Implementation of a customized Electronic Health Record (EHR) system