Daniel Maples Email & Phone Number

Murray, UT, US

• Elevated IT service, application management and operational excellence through forward-thinking and strategic alignment.Oversaw digital services operations for Colorado and Montana hospitals and clinics clinical health.
• Consistently exceeded yearly SLA and OLA metrics, achieving high scores with improved response and resolution times.
• Directed strategic operations of digital service teams on ServiceNow platform, enhancing service quality and efficiency.
• Mentored and led department managers, supervisors, regional leads, and staff, significantly boosting team performance and engagement.
• Negotiated regional peripheral/consumable vendor purchasing for a $2Mil a year savings.
• Enhanced vendor management and business operations, maintaining robust relationships with 3rd party providers and ensuring compliance with SLAs for outsourced services.

Glasgow, Montana, US

• Championed IT & IS process optimization and strategic efficiency enhancements for rural healthcare hospitals and provider clinics.Led key initiatives in portfolio management, vendor management, contract management, and.
• Administered, monitored, and managed Technology & Operations contracts and vendor relationships, boosting operational efficiency.
• Managed organization wide cross-function team for new EHR rollout. Completed workflow documentation for all functional areas (current state-future state).
• Proactively identified opportunities for transformative improvements; developed and managed policies and procedures for process improvement initiatives, and implemented best practices that significantly bolstered.
• Fostered internal relationships with Clinical, Strategy, Innovation, and Executive Leadership teams, driving positive impacts on Technology & Informatics Operations results.
• Forklift upgrade of organization Mitel phone system to Cisco UM solution eliminating long distance costs.

Howard, SD, US

• Led IT & IS teams supporting thirty-two statewide rural healthcare Federally Qualified Health Centers (FQHC).Orchestrated efforts of diverse, high-performing teams providing statewide support for electronic health.
• Negotiated vendor contract for end-point refresh project reducing redundancy and saving $100k on project projected equipment costs.
• Restructured and added service desk supervisor for improved customer service satisfaction.
• Skillfully managed multiple IT projects concurrently, aligning with current and future business goals and addressing ongoing IT issues to guarantee HHS - CMS compliance.
• Renegotiated SLA contract with EHR vendor for improved support response and resolution timelines addressing clinical teams’ number one issue impacting daily work.

Anchorage, Alaska, US

• Led and transformed technology support operations to enhance efficiency and reliability supporting nine regional Alaska communities and four central campus buildings.Managed day-to-day operations of endpoint/desktop.
• Project management oversite for new electronic health record system
• Implemented statewide mesh network integrating desktop video conferencing for all regional locations.
• Implemented bandwidth cost offsets statewide of $1Mil per year via FCC USAC funding.
• Managed inventory, software, hardware, and licensing purchasing within budget, optimizing resource allocation and cost management.

Anchorage, Alaska, US

• Key accomplishments and projects included:
• Management of medical records department which included one manager and four staff
• Project manager for agency wide standardizations of medical records to AHIMA standards
• HIPAA security officer and oversight of privacy officer for agency compliancy
• Agency cross functional team facilitator for ongoing medical records needs
• Implementation of a customized Electronic Health Record (EHR) system