Daniel Lovas Email & Phone Number

Texas, United States

Sydney, Nsw, Au

Irving, Tx, Us

• Co-direct a team of 35+ user experience professionals while designing and building a variety of B2C and B2B digital products supporting 7-Eleven’s customer base (45M) and many of their internal teams.• Lead and manage a team of 18+ direct reports (designers, researchers, and content writers) tasked with designing 7-Eleven’s consumer-facing digital products (7NOW Delivery, Autonomous Delivery, Mobile Checkout, 7GO Cashierless, Quick Checkout, Digital Wallet, Quick-serve Restaurants, Pay-at-Pump Fuel, Price-Lock Fuel, Carwash, 7Rewards Loyalty Program, Gold Pass Subscriptions, and Help Center). • Lead the design effort to consolidate 7-Eleven’s three customer-facing apps into one mobile app experience.• Establish and socialize across the organization key design team process documents (design team principles, design playbook, research playbook, UX writing guidelines, vision/strategy decks, design system usage guidelines, and design-ops toolkits).• Redefine recruitment practices to better streamline hiring and onboarding during a highly competitive market.• Work with product and tech teams to define roadmaps, prioritize features, and plan agile sprints.• Plan and facilitate design workshops (in-person and virtual) to generate insights and inform roadmaps.• Build trusted relationships across the organization while promoting broader UX acceptance.

Irving, Tx, Us

• Managed a team of 4-8 designers and researchers while defining the experience for the 7NOW Delivery program and its supporting digital products (7NOW mobile app, 7now.com website, store order fulfillment app, and an internal administrative portal).• Led strategy and design while implementing new features including autonomous delivery, contactless delivery, pickup, substitutions, refer-a-friend, digital wallet, loyalty program, suggested selling, dynamic assortment rules, cancellations, line-item edits, help center, bundles, alcohol delivery, AI-driven search enhancements, and third-party marketplace integrations (DoorDash, UberEats, GrubHub, Instacart, etc.).• Ensured adherence to user-centered design methods while rapidly scaling 7NOW digital products to meet the increased demand for delivery services during the COVID-19 pandemic (scaled from 300 stores to 4,500+ stores).• Contributed to higher app store ratings while implementing user-centered design/research processes (2020 iOS app store rating increased from 4.2 to 4.6 and Android app store rating increased from 3.9 to 4.4).• Established recruitment and onboarding practices while hiring and training new design team members.• Collaborated with other UX Managers to define departmental playbooks outlining creative, managerial, and operational processes.• Worked with product and tech teams to define roadmaps, prioritize features, and plan agile sprints.• Planned and facilitated design workshops (in-person and virtual).

Irving, Tx, Us

• Designed and architected a new self-service portal designed to empower internal teams to manage e-commerce product assortment, merchandising offers, marketing campaigns, and push notifications across all 7NOW customer-facing apps and websites.• Provided iterative design support for all other applications related to the 7NOW Delivery program (7NOW mobile app, 7NOW.com website, and store order fulfillment app).• Conducted workshops and user interviews to create user personas and further define project requirements.• Responsible for creating a broad range of UX artifacts from low to high fidelity including whiteboard solutions, personas, site maps, user flows, journeys, wireframes, prototypes, and comps.• Designed key UI components for 7–Eleven’s global style guide for use on all B2B and B2C projects.Tools used:Figma, Miro, Sketch, InVision, Abstract, Adobe CC, HTML, CSS, jQuery, Keynote, Microsoft Office

New York, New York, Us

• Responsible for the UX architecture and design of web and native banking apps while integrating new payment-related technologies including Zelle® and Real-Time Payments.• Created prototypes and tested with users to validate architecture and design decisions within tight sprint deadlines.• Assisted in writing discussion guides for user testing sessions with external research vendors.• Collaborated with product and tech teams to define roadmaps, prioritize features and plan sprint schedules.• Planned and facilitated design workshops with key stakeholders.• Contribute to and help coordinate bi-weekly meetings focused on UX architecture best practices.Tools used:Sketch, InVision, Adobe CC, HTML, CSS, jQuery

Dallas, Tx, Us

• Designed a portal to allow AT&T’s third-party sellers to access information about AT&T’s products and services, maintain certifications, and communicate with their AT&T sales channel managers (350k daily users).• Designed B2B inventory and ordering platforms to handle the setup and configuration of highly complex networking products used by AT&T’s large-scale enterprise customers.• Designed and coded a support portal for users of AT&T’s software-based virtual routers (900+ enterprise customers).• Collaborated with product, development, research, and content teams to improve the user experience of multiple B2B applications.• Partnered with UX research teams to build prototypes for user testing.• Served as subject matter expert for highly complex AT&T products providing guidance to design and research teams.• Production of key design deliverables including, whiteboard solutions, personas, information architecture schemes, user flows, site maps, wireframes, and front-end code when necessary.• Led design ideation sessions with cross-functional teams consisting of end users, business owners, researchers, and developers.• Maintained design standards while adhering to 508 and W3C guidelines.Tools used:Adobe XD, Axure RP, InVision, Sketch, Adobe CC, HTML, CSS, jQuery, Bootstrap, Zurb Foundation, Keynote, Mural.

• Proven self-starter, building and maintaining an efficient, profitable business with high client satisfaction and retention.• Design and development of responsive websites, micro-sites, landing pages, content management systems, email campaigns, and related print materials.• Provide ongoing support, maintenance, and content updates for all web development projects.• Implement A/B testing, measure results, and recommend changes to digital strategy. • Set up analytics, collect data, and provide insight on marketing efforts.• Establish trusted relationships with industry partners to offer broader services related to Google Adwords, PPC campaigns, social media, and video production.• Set up and maintain Apache and IIS web hosting solutions. Tools used: WordPress, HTML, CSS, jQuery, PHP, MySQL, Zurb Foundation, Bootstrap, Adobe CC, Campaign Monitor, and MailChimp.

Dallas, Tx, Us

• Designed and developed responsive websites, micro-sites, landing pages, content management systems, email campaigns, and web banners.• Collaborated to define content strategy while building personas, journey maps, site maps, wireframes, and prototypes.• Utilized WordPress and Drupal as content management systems for all website projects.• Leveraged Bootstrap and Zurb Foundation for responsive front-end development.• Served as Project Manager on highly technical projects that required advanced development knowledge.• Provided ongoing support, maintenance, and content updates for all web development projects.• Established and implemented workflow procedures for the development and design teams.Clients included: Abrazo Health, Acosta, Alliance Data, Capital Southwest, Concentra Urgent Care, ePlus Cancer Care, Exxon Mobil, FastSigns, IBM, Lyda Hill Foundation, Medical City Hospital, Omni Hotels & Resorts, Provista, Regus, Tenet Healthcare, Texas Presbyterian Foundation, US Assure, and Vanguard Health.Tools used: WordPress, HTML, CSS, JQuery, PHP, MySQL, Zurb Foundation, Bootstrap, Invision, Adobe CC, Campaign Monitor, MailChimp, and Keynote.

• Front-end development of new and existing projects using HTML, CSS, jQuery, Twitter Bootstrap, and Zurb Foundation.• Managed website updates for existing projects working within a variety of content management systems.• Collaborated with developers, designers, account managers, and search optimization managers to ensure successful completion of development projects.Clients included: Direct Energy, Prime Lending, Fresherized Foods, Wholly Guacamole, Travelocity, and Jiffy Lube.Tools used: HTML, CSS, JQuery, Javascript, Sass, PHP, MySQL, Bootstrap, Zurb Foundation, and WordPress.

Dallas, Texas, Us

• Served as team leader hiring, supervising, and training a team of 3-5 designers.• Design and production of print and digital advertising including outdoor boards, point of purchase materials, brand advertising, collateral, direct mail, web banners, and landing pages for a diverse roster of national and regional clients.• Designed, built, and maintained an internal archive website with a searchable database containing 150,000+ creative assets.• Established and implemented workflow procedures for the studio and related departments.• Scheduled jobs requiring studio work, and provided account teams with periodic status updates.• Estimated jobs requiring studio work amounting to approximately $10-15K revenue per day.• Set up and maintained FTP site for transfer of files to vendors.• Established strong relations with supervisors, co-workers, vendors, and clients.Clients included:Acton, Mrs. Bairds, Boost Mobile, Bryan’s House, Citrical, DART, DFW Airport, First Choice Power, Gateway, Globalstar, Habitat for Humanity, KTVT, Make A Wish Foundation, Mattress Giant, McDonald’s, Midas, Mockingbird Station, Monster, National Osteoporosis Foundation, National Restaurant Association, Oasis Paper, Overhead Door, Pure Fishing, Quorum Hotel Advisors, Rave Motion Pictures, Seton Hall University, Tia Rosa, Travel Channel, Uniden, Verizon Wireless, and Western Union.Tools used:Basecamp, Adobe CC, Photoshop, Illustrator, InDesign, HTML, CSS, jQuery, PHP, MySQL, Extensis Portfolio, and Microsoft Office.

Dallas, Texas, Us

• Built press-ready mechanicals.• Assisted the creative department with design, resizing, and versioning.• Minor high-resolution image retouching.• Complex die-cuts and clipping paths.• Maintained agency archive and online searchable SQL database.• Supervised and trained Production Artists.• Production of print advertising including outdoor boards, point of purchase materials, brand advertising, collateral, direct mail, and web banners.Clients included: Al Dia, Arthur Andersen, McDonald's, Midas, Oldsmobile, Texas Beef Council, and Zed.Tools used:Adobe Creative Suite, Photoshop, Illustrator, InDesign, HTML, CSS, jQuery, PHP, MySQL, Extensis Portfolio, and Microsoft Office.

New York, New York, Us

• Managed print production jobs including direct mail, collateral, and point of purchase materials.• Press-checked print jobs to ensure quality.• Coordinated delivery of printed materials.• Prepared estimates.• Prepared timelines.• Tracked projects and provided status updates to account service, creative, clients, and vendors.• Researched vendors and established strong relations to provide clients with quality printing at competitive pricing.

• Assisted Account Service, Media, Print Production, Creative, and Studio.• Met with clients to develop projects.• Created timelines and monitored job status.• Prepared estimates and purchase orders.• Obtained media rates and prepared media plans and schedules.