** Support for Oracle Sales (Engagement) Cloud Outlook integration and Mobile Sales ApplicationResolving technical and non-technical questions regarding the use of and troubleshooting for Cloud Applications. Maintaining and improving the Knowledge Base Maintaining a close relation with development team on a regular basis. Knowledge Management Lead on the mentioned products Root Cause Analysis and IT Flow implementation and maintenance Mentoring for newer colleagues** CRM software consultant and management (CAS Genesis World) - Install, configure and support for application server - enduser user training and support- Knowledge maintenance - Application customization - Workflow design and implementation ** IT Management (Hands on)- Define and maintain internal IT procedures- IT infrastructure overview - Internal trainings - Implement internal projects: Office 365 implementation, cost approvals, vacation requests, customer contract workflow, “mobile salesman” iPad only remote salesman. - Maintain business relation with the IT suppliers- Experience in moving IT equipment for headquarters, planning installing new locations, structured cabling, server room and work places. ** Computer admin skills - Installing and configuring desktop and server operating systems (Windows)- Active Directory Management (User and groups, services, GPO, DNS, WINS, DHCP, backup, File Server, Print Server, IIS Web Server, SharePoint services)- Routers, VPN, firewall- scripting (batch, VBScript, basic PowerShell) - MSOffice advanced level (Outlook, Word, Excel, PowerPoint, Access, Project, Visio)** CertificationsWindows Server 2008 Active Directory, Configuration / June, 07, 2010Windows Server 2008 Network Infrastructure, Configuring / July 02, 2010**Hobby- Programming languages (Python, C++, Visual C++)- Web design, Web Server Administration (PHP, MySQL, JavaScript, and Adobe Dreamweaver,- SQL server and language (MS Access, MSSQL Server, MySQL)