-IT Project Manager for Mobile iOS and Android App development, Wireless Solutions, RETS, and SQL DBA teams. -Release Planning-Develop Risk Management Plans-Product Management-Managing Operation/Production support teams-Metrics and status reporting to stakeholders-Assist with Implementation strategy plans-Develop QA strategy plans-QA testing for Mobile App products-Develop support plans, user guides, and training documentation for various products

•Managed Construction project from ground up overseeing crews, budgets, quality control, and schedule•Worked as Project Manager for IT upgrades for small businesses focusing on expanding and upgrading technology while saving time and money•Served as Consultant for various businesses for phone systems, broadband connections including wireless, computers, and HDTV’s

•Delivered, trained, and implemented 18 new vast projects internally to the business lineup •Completed 912 new Voice and IT projects over 2 years, conducting full needs analysis for each client with improving efficiency •68% Project average savings versus existing plans with detailed records •Delivered over $3,000,000 business contracts for Data, Voice, and Video services in two years compared to $2,000,000 forecast•Exceeded targeted goal and schedule by 147% during lifetime… Show more •Delivered, trained, and implemented 18 new vast projects internally to the business lineup •Completed 912 new Voice and IT projects over 2 years, conducting full needs analysis for each client with improving efficiency •68% Project average savings versus existing plans with detailed records •Delivered over $3,000,000 business contracts for Data, Voice, and Video services in two years compared to $2,000,000 forecast•Exceeded targeted goal and schedule by 147% during lifetime of the projects.•Built and maintained relationships with clients throughout Tennessee, Georgia, and Virginia areas with first-rate referrals Show less

•Supervised over 50 employees while monitoring customer service levels, gathering and reporting data hourly, and answering escalated technical support calls•Assisted and trained employees on customer service skills, technology upgrades, computer software and hardware updates, and telecommunication equipment•Project Leader in outage areas resolving issues quickly and delivering updates and resolution 97%+ throughout Tennessee, Georgia, and Virginia. •Helped with various HR functions… Show more •Supervised over 50 employees while monitoring customer service levels, gathering and reporting data hourly, and answering escalated technical support calls•Assisted and trained employees on customer service skills, technology upgrades, computer software and hardware updates, and telecommunication equipment•Project Leader in outage areas resolving issues quickly and delivering updates and resolution 97%+ throughout Tennessee, Georgia, and Virginia. •Helped with various HR functions such as interview, screen, and train with current and future employees Show less

•Handled advanced technical support calls for video, voice, and broadband problems•Trained over 300 new employees for new hire training•Presented multiple PowerPoint presentations and Webinars •Enhanced customer service satisfaction level from 70% to 91% in 6 months with focus on one call resolution and one on one training •Assisted customers with billing and invoice issues