I am a Principal Consultant – Platform Architect / Technical Advisor with ServiceNow – Customer Outcomes Team where I help customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drives business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations, and the overall technical health of the ServiceNow platform. As a seasoned IT Service Management, Infrastructure (On-Premise / Cloud Computing) & IT Operations professional, I bring over 20 years of IT and Big 4 consulting experience with organizations including IBM, Accenture, and Deloitte Consulting. Proven track record in successfully delivering and managing complex consulting solutions for Fortune 500 companies using Industry Best Practices (ITIL/ITSM), methodologies (Agile, DevOps), and Enterprise Architecture (EA) framework. Industry experience including Healthcare, Financial, Energy, Manufacturing, Aerospace / Government, High Tech, Education, Retail, Automotive. Extensive experience and expertise in the following areas but not limited to:- IT Operations / Systems Management- ITIL / IT Service Management / CMMI- Service Management Office (SMO) / SIAM- Agile, Waterfall, DevOps- IT Strategy / IT Transformation- Enterprise Architecture (TOGAF)- Hyper converged Infrastructure (Nutanix)- Backup & Recovery / Data Archiving- Disaster Recovery / Business Continuity- Financial Analysis / TCO / ROI - Incident / Problem / Change / Release Management- Cloud Computing (AWS / Azure) / Systems Integration- Storage Optimization / SAN Health Check / ILM- Service Portfolio Management / Service Catalog- Data Center Consolidation / Relocation- High Availability / Capacity Management- IT Project Management / - Web (PHP, HTML/CSS, MySQL, Apache)- Business Intelligence (Power BI)- Virtualization (VMware Server) / SVC StorageMy colleagues would describe me as solution oriented, result driven, collaborative, resourceful individual with excellent listening skills and a friendly personality that can get along with anyone on any team. Feel free to reach out to me if your company is looking for design solutions that drives business outcomes using the ServiceNow platform.