Dan Macpherson Email & Phone Number

Bronx, New York, United States

New York, New York, United States

Chicago, Illinois

*COVID-19 Closure of Hotel

Greater New York City Area

o Manage 5 P&L's with a total department revenue of 8 million in two categories. On-Site Retail produce concessions with Eataly USA and internal Baldor food service, retail and vending departmentso Manage a team of 4 General Managers, an Executive Chef, and second line reports of 60+ hourly employees, 5 supervisors and recruited all opening staff and managerso Led the Eataly USA Produce Department expansion increasing operation from Flatiron NYC to Chicago (2014), World Trade Center NYC (2016) and Boston (2016)o Negotiated new five-year concession agreements for all Baldor operated produce departmentso Designed budgeting and in unit P&L management tools.Special Projects:o Led the development of Baldor Beverage and Wine Storage o Applied and Received approvals for NY SLA Alcohol Transportation Permit, Storage Permit, and Beer and Cider Distribution License

Chicago, Illinois

o Implemented effective quality control measures and standards for all the produce that is received and distributed within the storeo Sourced and built key relationships with produce vendors to ensure cost control and quality distribution across storeso Managed a team of 7 Hourly Staff and 1 Assistant Manager to maximize daily production activities and goalso Developed, streamline and maintain efficient systems for the day-to-day employee operations.o Contributed to the business with cost-saving ideas, innovation, product mix, and developmento Managed all operational paperwork, petty cash, and invoice and devised new and improved systems and processes to expedite side work and minimize downtime

Chicago, Illinois

o Led a rapidly growing hospitality staffing company that connects service industry employers with temporary staffo Managed an effective team featuring recruiters and trainers for over 250 servers, bartenders, and brand ambassadorso Created and implemented all orientation and new hire onboarding programs which emphasized and increased employee retention and staff satisfaction within the workplaceo Led the recruiting efforts to grow an active staff pool from 10 to 250 employeeso Implemented in-house software platform, generating more than $80,000 per month in revenue.

Chicago, Illinois

o Led, coached, and developed up to 6 front-of-house team members to provide guests with a top-quality food service experienceo Executed effective leadership styles when influencing and leading team members to accomplish goals in the promotion of customer/guest satisfaction.o Inspired a team-oriented atmosphere and gave behavior-specific feedback/suggestions to team members to promote professional growth.

Chicago, Illinois

o Served as a member of the wait staff for the only restaurant in Chicago to earn the coveted Michelin 3-Star rating. Three-time award winner as the Best Restaurant in America and bestowed the James Beard Award for Best Service in the United Stateso Responsible for dining table maintenance, guest satisfaction, bread and butter service, and coordinated with a team to promote excellent tasting menu options to guests.o Memorized guest preferences, allergies and communicated questions or concerns to the floor Captain and Expediter

Reykjavík, Iceland

Chicago, Illinois