Daniel Maddock Email & Phone Number

Perth, Australia

Responsible for coordinating the Project Demand portfolio to ensure that projects and initiatives for Pilbara Mining Operations are tracked and managed to completion with appropriate resourcing

Perth, Australia

Successes Include:• Maintained a high level of engagement with business customers and IS&T teams to ensure that projects and initiatives for Dynamic Scheduling applications were tracked and managed to completion with appropriate resourcing including the establishment of proper TEST and DR environments• Provided Service Level Management expertise to successfully lead the Service Improvement Program initiative with the Application Support Managed Service resulting in significant improvements to the minor works and small projects delivery, embedding a time-lined remediation plan to deal with growing support back-logs and collaborating to establish a revised fit-for-purpose support contract resulting in cost savings• Led the Disaster Recovery Remediation initiative for Technical Systems • Initiated improvements to the CMDB information for technical systems to ensure appropriate criticality and risk classifications to assist with DR remediation and ensured processes in place for continued improvement• Provided relief for Superintendent – Technical Application during periods of extended leave

Perth, Australia

Successes Include:• Applied Service Management subject matter expertise to the Strategic Sourcing initiative• Executed a baseline maturity assessment of existing service management processes across the entire service lifecycle • Developed a service management strategy for the IS team • Coordinated the development and maintenance of the IS service catalogue, in consultation with relevant stakeholders in order to establish basis for Service Level Management and service costing• Key role in implementing APPTIO for service cost transparency and enabling service reporting• Built knowledge of the Chevron information technology service management (ITSM) objectives, framework, benefits, processes, roles and responsibilities • Monitoring and reporting ITSM process maturity development within IS to appropriate stakeholder and business partners locally and globally • Monitor and report IS service performance and service management process efficiency, in collaboration with service owners, process owners and the Business Engagement team • Acted as a liaison between the local IS team and the Chevron Global Service Management Office in support of continuous improvement• Provided process optimisation advice and champion LEAN Six Sigma initiatives by facilitating projects as a Green Belt in Lean Six Sigmao Application Rationalisation Project (>$1M in savings)o Wheatstone Carry Over Work Project (>$550K in savings)• Demonstrated a commitment to health, environment and safety and Chevron best practices

Perth, Australia

Successes included :Leading a team of Application Specialists through transformational activities during the OSA disengagement project.

Perth, Austra;Ia

Successes Included:• Established a process framework for Environment Management and worked closely with Release Management, Configuration Management and IT Change Management to improve the experience through the service transition lifecycle• Established a process for user access and control to pre-production environments• Identified current gaps in Environment Management and worked with appropriate stakeholders to remedy any risks associated with those gaps • Worked closely with Projects and Release Management to ensure pre-production environment schedules are understood and adhered to with minimum impact to deliverable dates• Managed infrastructure test environments to ensure compliance and consistency with production environments • Supported continual service improvement culture and activities

Perth, Australia

Successes Included:• Leading a team of IT professionals responsible for Service Catalogue Management, Continuous Service Improvement, IT Service Continuity, Production Acceptance, Configuration Management, Software Asset Management and Service Management Technologies• Establishment of a Continual Service Improvement Framework for Service Management • Participated in several Continual Service Improvement activities resulting in cost reduction, time saving, improved customer satisfaction and productivity gains• Governance for Service Transition by building on relationship between Service Delivery and Project Management Office (eg. Adherence to Service Protection Minimum Standards (SPMS))• Representing Service Delivery for strategic initiatives (eg. Operational Risk, DevOps)• Co-ordination and management of Internal and External Service Management assessments using ISO 20000 and ISO 15504 standards• Worked collaboratively with Customer Solutions, Portfolio Management Office, Testing and Infrastructure to review and improve processes and services • Represented Service Delivery through Project Lifecycle (Estimates, Concept Workshops)• Created, refined and reported on key risk indicators and Service Management metrics• Worked collaboratively with other management staff from Service Delivery and Infrastructure Services developing Strategic plans, Continual Improvement plans and addressing Risk• Improved Service Management maturity and capability through process improvement and identifying gaps• Maintained awareness of the operational risks, regulatory compliance and occupational health and safety requirements that apply to the business

Bankwest Place, Perth

Successes Included:• Leading a team of staff responsible for Service Continuity, Service Protection Minimum Standards (SPMS) and Operational Acceptance Testing (OAT) • Identified, logged and tracked risks, issues and defects and kept stakeholders informed• Continual improvement activities in relation to OAT and SC processes through collaborative engagement of key stakeholders from the PMO, Solution Testing and Solution Delivery• Utilised HP Service Manager within a formal ITIL Change Management process which involved participation in daily CAM meetings and weekly CAB meeting• Worked collaboratively with other management staff from Service Integrity and Infrastructure Services tp develop future Strategy Plans and address Risk• Built and maintained relationships with Change Management, Service Delivery, Solution Testing, Project Managers and IT Technical Teams• Coordinated virtual teams of key players in the testing process including Solution Providers, Business Representatives and Testing Teams• Demonstrated a proactive approach to control of daily workload and overall project progress, prioritising tasks accordingly to deal with 'high-pressure' situations• Maintained awareness of operational risks, regulatory compliance and occupational health and safety requirements that apply to the business• Participation on several high-profile agile and waterfall projects

Nedlands, Western Australia

Successes Included:• Developed procedures from policy decisions to ensure the integration, security and integrity of the IT systems• Successfully managed staff and resources of the section leading staff in planning and implementing goals and objectives following ITIL framework best practices • Managed IT projects within the Centre and participated in campus-wide projects resulting in cost savings, improving user experience and aligning direction with the greater University o Infrastructure Refresh Projecto Centralised Service Desk Implementationo Centralised Email and Calendaring System Implementationo Virtual Environment Upgrade to provide two stages of disaster recovery to optimise business critical system during core hours as a response to organisational risk management activities • Provided expert knowledge and advice to staff, management teams and committees and contributed to the development of strategies and solutions to address the Information Technology needs of the Centre• Formulated and chaired the IT Committee to inform and include key stakeholders of IT department achievements and gather ideas or IT concerns from other disciplines• Managed the section’s operating budget and put forward several successful business cases for key improvements (eg. Negotiated a renewable leasing contract with vendors for ongoing infrastructure, desktop and printer replacement which created a sustainable option for renewing the IT resources within the Centre) • Ensured compliance with policies including equal opportunity, occupational safety, health and welfare

Perth, Australia

Successes Included:• Instrumental in formulating the IT Service Catalogue for the Faculty• Delivered the Asset Management Project - setting up the Configuration Management Database• Delivered the Network Re-Cabling Project • Worked with Central IT to complete the IP Changeover and Consolidation Project• Supervised and coordinated casual technical staff and project teams• Performed an ITIL compliance Gap Analysis for the Faculty processes• Changed the Faculty’s approach to Service Desk Management utilising ITIL best practice• Formalised the approach to Incident Management and Problem Management within the IT Team • Provided measures and recommendations on support and infrastructure performance, service levels

Perth, Australia

Transformed and managed the Faculty’s network and relative databases including switch configuration, installation, maintenance, traffic monitoring, network planning, organising contractors, network security and system administration

Perth, Australia

Responsible for second level support and training for systems across campus-wide networks

Perth, Australia

Field based position in operations utilising PC based acquisition systems in survey aircraft, data processing of geophysical images for the resourceindustry

Perth, Australia

Responsible for client system equipment and support across multiple clients

Perth, Australia

Providing PC support and End-User Training of systems through informal seminars

Perth Australia

On contract involving project management, scheduling, requirement gathering, program specifications and end-user training during the software development of a job costing and estimating system for a mining service company.

Perth, Australia

Responsible for the assembly and quality control of PCs in preparation for retail sale.

London, England

Responsible for first and second level support across the wide area network

Sydney, Australia

Responsible for staff coordination and second level system support

Sydney, Australia

Contract to develop a system for extracting data from the mainframe to be manipulated and used for reporting using QMF, SQL and QBE.

Toronto, Canada

Contract providing first and second level support and formal classroom training

Toronto, Canada

Project Coordination for the Centralised Asset Management Database project

Toronto, Canada

Contract working in an extremely high productivity environment utilising new technology to produce high quality presentations for senior executives.

Toronto, Ontario

Contract rewriting and modifying several mainframe applications from EXEC/EXEC2 to REXX in the IBM CMS/VM environment.