Daniel Maddock Email & Phone Number

Perth, Australia

Responsible for coordinating the Project Demand portfolio to ensure that projects and initiatives for Pilbara Mining Operations are tracked and managed to completion with appropriate resourcing

Perth, Australia

• Successes Include:
• Maintained a high level of engagement with business customers and IS&T teams to ensure that projects and initiatives for Dynamic Scheduling applications were tracked and managed to completion with appropriate.
• Provided Service Level Management expertise to successfully lead the Service Improvement Program initiative with the Application Support Managed Service resulting in significant improvements to the minor works and.
• Led the Disaster Recovery Remediation initiative for Technical Systems
• Initiated improvements to the CMDB information for technical systems to ensure appropriate criticality and risk classifications to assist with DR remediation and ensured processes in place for continued improvement
• Provided relief for Superintendent – Technical Application during periods of extended leave

Perth, Australia

• Successes Include:
• Applied Service Management subject matter expertise to the Strategic Sourcing initiative
• Executed a baseline maturity assessment of existing service management processes across the entire service lifecycle
• Developed a service management strategy for the IS team
• Coordinated the development and maintenance of the IS service catalogue, in consultation with relevant stakeholders in order to establish basis for Service Level Management and service costing
• Key role in implementing APPTIO for service cost transparency and enabling service reporting

Perth, Australia

Successes included:Leading a team of Application Specialists through transformational activities during the OSA disengagement project.

Perth, Austra;ia

• Successes Included:
• Established a process framework for Environment Management and worked closely with Release Management, Configuration Management and IT Change Management to improve the experience through the service transition lifecycle
• Established a process for user access and control to pre-production environments
• Identified current gaps in Environment Management and worked with appropriate stakeholders to remedy any risks associated with those gaps
• Worked closely with Projects and Release Management to ensure pre-production environment schedules are understood and adhered to with minimum impact to deliverable dates
• Managed infrastructure test environments to ensure compliance and consistency with production environments

Perth, Australia

• Successes Included:
• Leading a team of IT professionals responsible for Service Catalogue Management, Continuous Service Improvement, IT Service Continuity, Production Acceptance, Configuration Management, Software Asset Management and.
• Establishment of a Continual Service Improvement Framework for Service Management
• Participated in several Continual Service Improvement activities resulting in cost reduction, time saving, improved customer satisfaction and productivity gains
• Governance for Service Transition by building on relationship between Service Delivery and Project Management Office (eg. Adherence to Service Protection Minimum Standards (SPMS))
• Representing Service Delivery for strategic initiatives (eg. Operational Risk, DevOps)

Bankwest Place, Perth

• Successes Included:
• Leading a team of staff responsible for Service Continuity, Service Protection Minimum Standards (SPMS) and Operational Acceptance Testing (OAT)
• Identified, logged and tracked risks, issues and defects and kept stakeholders informed
• Continual improvement activities in relation to OAT and SC processes through collaborative engagement of key stakeholders from the PMO, Solution Testing and Solution Delivery
• Utilised HP Service Manager within a formal ITIL Change Management process which involved participation in daily CAM meetings and weekly CAB meeting
• Worked collaboratively with other management staff from Service Integrity and Infrastructure Services tp develop future Strategy Plans and address Risk

Nedlands, Western Australia

• Successes Included:
• Developed procedures from policy decisions to ensure the integration, security and integrity of the IT systems
• Successfully managed staff and resources of the section leading staff in planning and implementing goals and objectives following ITIL framework best practices
• Managed IT projects within the Centre and participated in campus-wide projects resulting in cost savings, improving user experience and aligning direction with the greater University o Infrastructure Refresh Projecto.
• Provided expert knowledge and advice to staff, management teams and committees and contributed to the development of strategies and solutions to address the Information Technology needs of the Centre
• Formulated and chaired the IT Committee to inform and include key stakeholders of IT department achievements and gather ideas or IT concerns from other disciplines

Perth, Australia

• Successes Included:
• Instrumental in formulating the IT Service Catalogue for the Faculty
• Delivered the Asset Management Project - setting up the Configuration Management Database
• Delivered the Network Re-Cabling Project
• Worked with Central IT to complete the IP Changeover and Consolidation Project
• Supervised and coordinated casual technical staff and project teams

Perth, Australia

Transformed and managed the Faculty’s network and relative databases including switch configuration, installation, maintenance, traffic monitoring, network planning, organising contractors, network security and system administration

Perth, Australia

Responsible for second level support and training for systems across campus-wide networks

Perth, Australia

Field based position in operations utilising PC based acquisition systems in survey aircraft, data processing of geophysical images for the resourceindustry

Perth, Australia

Responsible for client system equipment and support across multiple clients

Perth, Australia

Providing PC support and End-User Training of systems through informal seminars

Perth Australia

On contract involving project management, scheduling, requirement gathering, program specifications and end-user training during the software development of a job costing and estimating system for a mining service company.

Perth, Australia

Responsible for the assembly and quality control of PCs in preparation for retail sale.

London, England

Responsible for first and second level support across the wide area network

Sydney, Australia

Responsible for staff coordination and second level system support

Sydney, Australia

Contract to develop a system for extracting data from the mainframe to be manipulated and used for reporting using QMF, SQL and QBE.

Toronto, Canada

Contract providing first and second level support and formal classroom training

Toronto, Canada

Project Coordination for the Centralised Asset Management Database project

Toronto, Canada

Contract working in an extremely high productivity environment utilising new technology to produce high quality presentations for senior executives.

Toronto, Ontario

Contract rewriting and modifying several mainframe applications from EXEC/EXEC2 to REXX in the IBM CMS/VM environment.