Dan Maret Email & Phone Number

Plano, Texas, US

Plano, Texas, US

• Provide consultation, software readiness, and education to clients.
• Design and conduct knowledge transfer sessions on site or through webinars.
• Identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, etc.
• Configure the software to meet the needs of the client.
• Perform consultation/analysis of client business model to identify and document client requirements.
• Recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client’s needs.

Sanford, FL, US

• Ensure proper communication with customer during every stage of the project.
• Sets up, configures, delivers, and supports customer Implementation projects at customer sites.
• Develops workflows and train end-users on how to use the software.
• Troubleshoot and QA testing to ensure the software is meeting the customer's needs
• Coordinate with internal teams as well as external vendors to ensure the product is fully configured and functional.
• Provides on-site support for customer during go live.

St Louis, MO, US

• Hire, train, and supervise employees while assuming accountability for day-to-day café operations.
• Ensure compliance with all company policies and procedures.
• Maintain and monitor inventory levels.
• Adhere to allotted budgets while coordinating purchase orders of products and supplies.

Austin, TX, US

• Oversaw multiple teams of employees responsible for data migration and customer service tasks.
• Determined budgets and necessary resources and requirements during the execution of large-scale migration projects, including the migration of server equipment to a new data center.
• Collaborated with internal/external contractors during projects involving equipment and data consolidation.
• Obtained fair pricing for equipment and lease services through effective vendor negotiations.
• Worked as the liaison between the Customer Service and Technology Departments to relay pertinent updates.
• Resolved technical issues involving the Linux server fleet.

• Oversaw daily operations of a business offering premium web hosting, reseller hosting, and server solutions.
• Managed functions involving sales, billing, and technical support.
• Coordinated hiring and on-boarding functions for new employees.
• Held accountability for all technical upgrades and maintenance to maintain server fleet.
• Facilitated the rollout and testing of new software and hardware upgrades.
• Developed strategies for improving internal monitoring systems.

• Created and implemented staff schedules.
• Supervised staff and shared best practices for completing specific tasks.
• Ensured that staff received proper training and continuing education.
• Assumed technical support roles to handle escalated customer issues.
• Addressed and reviewed billing-related matters

• Answered customer support and sales requests via phone, email, and online chats.
• Assisted customers with new order set-ups and technical resolutions.
• Monitored and addressed technical infrastructure issues.

Worked on technical proposals to gain contracts with large companies such as Boeing and Lockheed martin, and managed the company's internal computer network and web applications. As well as developed internal software to track time off requests, reports, and tasks that staff were actively working on.

Master Of Business Administration - Mba, Data Analytics

Bachelor Of Science - Bs, Business And Information Management