Resident Analyst at Citibank BrazilAs a Resident Analyst, I played a significant role overseeing the Corporate Banking, Investment Banking, Risk, and Relationship Support Unit areas, providing comprehensive infrastructure support for the entire floor. This area encompassed 185 employees, including Vice Presidents, Directors, Managing Directors, Associates, Secretaries, and Interns.Infrastructure Support:I provided end-to-end support for incidents and infrastructure requests… Show more Resident Analyst at Citibank BrazilAs a Resident Analyst, I played a significant role overseeing the Corporate Banking, Investment Banking, Risk, and Relationship Support Unit areas, providing comprehensive infrastructure support for the entire floor. This area encompassed 185 employees, including Vice Presidents, Directors, Managing Directors, Associates, Secretaries, and Interns.Infrastructure Support:I provided end-to-end support for incidents and infrastructure requests within the aforementioned areas. This included maintaining a robust support system for critical applications such as FactSet, ICG Tools, Bloomberg, Broadcast, Eikon, and more.Conference Room Management:I managed Cisco-equipped conference rooms on the floor, ensuring smooth and efficient communication and collaboration during meetings.Global Liaison:In my role, I served as the primary point of contact for all technology-related matters, reporting directly to Citibank Brazil and various global teams. I facilitated communication and issue resolution when local access or policies posed limitations, bridging the gap between local and global teams.Technology Inventory:I oversaw a diverse technology inventory comprising over 450 devices, including notebooks, desktops, Bloombergs, video conferencing equipment, VOIP phones, Policom systems, printers, mobile devices, and tablets. This included asset management and equipment inventory.Access Management:I managed access to file shares and applications used by the department, ensuring secure and authorized access for team members.Security Reporting:I was responsible for generating monthly reports for the Information Security department, tailoring reports to their specific requirements.My role demanded meticulous attention to detail, effective communication, and the ability to collaborate across diverse teams and regions. Show less

During my tenure at the company, I held a multifaceted role that encompassed infrastructure support and the administration of various systems. Some of my key responsibilities included:Infrastructure Administration:Administered the entire server environment, including virtual, physical servers, and AS400.Managed network infrastructure, covering both Wi-Fi and wired networks.Oversaw critical software, including Lotus Domino Server, VMWare, SQL Server, Active Directory, and… Show more During my tenure at the company, I held a multifaceted role that encompassed infrastructure support and the administration of various systems. Some of my key responsibilities included:Infrastructure Administration:Administered the entire server environment, including virtual, physical servers, and AS400.Managed network infrastructure, covering both Wi-Fi and wired networks.Oversaw critical software, including Lotus Domino Server, VMWare, SQL Server, Active Directory, and Spiceworks.Provided support for desktops, laptops, and thin clients.Created "How To" documentation for company software, covering areas such as fiscal, procurement, commercial, and financial.Production Line Monitoring and Support:Monitored and provided support for PLCs and Supervisory Control and Data Acquisition (SCADA) systems used throughout the factory's production line, including technologies like GE Fanuc and E3 SCADA.Configuration and Management of Network Devices:Configured and managed network devices, including Cisco switches, Cisco access points, 3Com switches, FortiGate routers/firewalls, EMC Data Domain backup appliances, and EMC Lenovo storage solutions.Administration of IT Services:Configured and managed critical IT services, such as DHCP, DNS, file share servers, print servers, SQL Servers, and custom company applications.My consistent and excellence-focused approach contributed to the efficiency and success of the company's IT systems. Show less

Senior Infrastructure Analyst and Project Management at Citibank BrazilDuring my tenure at the company, I played a prominent role in executing and managing projects for clients, including offices and branches across Brazil, in collaboration with a team of 10 analysts. Some of the high-impact projects I led included:Project Management:I planned, executed, and managed a variety of projects, such as equipment rollouts, office remodels, data and voice link deliveries, End Of… Show more Senior Infrastructure Analyst and Project Management at Citibank BrazilDuring my tenure at the company, I played a prominent role in executing and managing projects for clients, including offices and branches across Brazil, in collaboration with a team of 10 analysts. Some of the high-impact projects I led included:Project Management:I planned, executed, and managed a variety of projects, such as equipment rollouts, office remodels, data and voice link deliveries, End Of Life equipment replacements (switches, routers, desktops, printers, thin clients), Wi-Fi antenna installations, and bulk application upgrades.Level 3 Support:I provided third-level support to the department's analysts, ensuring effective resolution of complex issues and contributing to continuous process improvement.Infrastructure Management:I managed Active Directory, including object creation and policies.I led IP and DNS management (VitalQ IP).I utilized equipment fleet management tools like HP OVCM Report Manager to ensure infrastructure efficiency.Documentation and SLA:I prepared comprehensive documentation upon the completion of activities, ensuring all service level agreement (SLA) requirements were met, including acceptances, evidence, and photos.Change Management and Defense Committee:I initiated changes for activities following best practices and legal regulations.I participated weekly in the defense committee for open changes, identifying and analyzing activity risks for the client.Internal Tool Management:I administered internal tools for SLA and incident tracking (tickets), ensuring compliance with deadlines and customer satisfaction.Status Reports:I produced detailed status reports covering the initiation, progress, and completion of projects.My value-focused approach and ability to lead complex projects significantly contributed to the team's success and customer satisfaction. Show less

Support Analyst - Level 2 and Level 3 at Citibank BrazilIn my role as a Support Analyst, I played a pivotal role, providing Level 2 support to bank users, both locally and remotely. My responsibilities encompassed a wide range of activities:Level 2 Support:Provided Level 2 technical support, efficiently resolving issues related to software and hardware throughout the bank's environment.Installed, configured, and troubleshooted software and hardware on workstations and… Show more Support Analyst - Level 2 and Level 3 at Citibank BrazilIn my role as a Support Analyst, I played a pivotal role, providing Level 2 support to bank users, both locally and remotely. My responsibilities encompassed a wide range of activities:Level 2 Support:Provided Level 2 technical support, efficiently resolving issues related to software and hardware throughout the bank's environment.Installed, configured, and troubleshooted software and hardware on workstations and servers.Ticket Management:Partially managed the ticketing software, ensuring effective tracking of support requests.Maintained comprehensive documentation related to tickets, recording resolution details and user feedback.Data Configuration and Management:Configured VPNs to ensure secure access to remote resources.Conducted data management and backups to ensure the integrity of critical information.Database:Configured Oracle and SQL databases, ensuring optimal availability and performance.Provided support during operational environment migrations, from the pre-migration phase to post-migration.Level 3 Support:In addition to Level 2 user support, I also provided Level 3 support to project analysts, resolving more complex and challenging issues.Implementation Analyst:Acted as an Implementation Analyst in projects involving layouts, remodelings, and rollouts.Configured and managed the installation of analog, digital, and VOIP phone lines, ensuring effective connectivity.Environment Management Expertise:Possess a solid knowledge of Active Directory and experience in managing complex technological environments.Configuration of Thin Clients and Printer Servers:Configured thin clients and print servers to optimize performance and efficiency in the environment.My consistent problem-solving-oriented approach, combined with my ability to provide advanced technical support, contributed to the ongoing success of banking operations. Show less

Full support for the company's computers and network:This involves ensuring that all computers and devices in the company are functioning correctly. This may include troubleshooting hardware and software issues, setting up networks, ensuring network and system security, as well as providing technical support to employees when they encounter problems with their computers or network access.Total administration of the RMA system:RMA stands for "Return Material Authorization."… Show more Full support for the company's computers and network:This involves ensuring that all computers and devices in the company are functioning correctly. This may include troubleshooting hardware and software issues, setting up networks, ensuring network and system security, as well as providing technical support to employees when they encounter problems with their computers or network access.Total administration of the RMA system:RMA stands for "Return Material Authorization." Administering this system involves handling returns of defective or damaged products. This includes tracking RMA requests, processing returns, communicating with suppliers or manufacturers, and ensuring that the system operates efficiently.Conducting tests on new products:This role may involve testing products or software that the company plans to market in the future. This can include performance evaluation, identifying bugs or issues, and providing feedback on product quality. These tests are critical to ensure that products meet quality standards before they are launched in the market.Support for the team's analysts:This means providing assistance and guidance to other members of the IT team or analysts who may need help with technical issues or specific projects. It may involve sharing knowledge, providing training, and collaborating on larger projects.Support for employees:This is an important aspect of IT work. It involves helping employees of the company with technical issues, setting up devices, configuring email accounts, accessing internal systems, troubleshooting software and hardware issues, and so on. Effective communication and support for employees are essential for maintaining the company's productivity. Show less

Support for the operational environment:This involves installing, configuring, and maintaining the availability of hardware and software resources in the company's computer environment for its users. This includes ensuring that computers, servers, and software are operational and functioning properly.Support via phone or on-site for company clients:Providing technical support to the company's clients either over the phone or by visiting their locations. This support may involve… Show more Support for the operational environment:This involves installing, configuring, and maintaining the availability of hardware and software resources in the company's computer environment for its users. This includes ensuring that computers, servers, and software are operational and functioning properly.Support via phone or on-site for company clients:Providing technical support to the company's clients either over the phone or by visiting their locations. This support may involve troubleshooting issues related to the products or services provided by the company.Comprehensive support for all products distributed by the company:Ensuring that all products distributed by the company are fully supported. This includes helping customers with any issues or questions they may have regarding these products.Testing of RMA products:Conducting tests on products that are returned through the Return Material Authorization (RMA) process. This can include evaluating the performance of these products, identifying defects, and providing diagnostic reports.Administration of technical laboratory resources for product assessments:Managing the resources and equipment in the technical laboratory used for assessing and diagnosing defective products through the RMA process. This includes ensuring that the lab is equipped to perform necessary tests and evaluations.Total management of the company's environment:Overseeing and managing the entire IT environment within the company, including both desktops and servers. This involves ensuring that all IT systems are operational, secure, and properly configured to support the company's operations. Show less