Daniel Mason Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Commercial MGA Underwriter at South Western Insurance Group• Underwriting various classes of CGL and Property risks with a focus on new business• Working with in-house and Lloyds speciality markets• Develop relationships with brokers to obtain new business leads• Write a profitable book of business to exceed company budgetary goals

Toronto, Ontario, Canada

• Commercial Underwriter on the Northbridge Mid Market team• Underwriting all lines of business including commercial property, CGL, and Auto• Focusing on program and mid market new business and renewals• Working individually as well as collaboratively to assess complex mid market risks• Primary Underwriter for approximately 300 accounts, handling renewals and endorsements • Primary point of contact for Brokers on all assigned accounts • Utilize the following tools to assess risks: - Commercial Express to assess property values and reconstruction costs of buildings - Map View tool to determine flood zones and potential water damage risks - Fire Underwriters Survey to determine the fire risk score of a location

Toronto, On

• Associate Commercial Underwriter on the Northbridge Small Business team• Underwriting all lines of business including commercial property, CGL, and Auto• Handle multiple accounts with a focus on rate retention• Work collectively in a team environment to achieve overall profitability

Toronto, Ontario, Canada

• Mid-Market Underwriting• Working in a team environment to handle and process incoming service requests from underwriters and brokers• Tasks include triaging and assigning service requests to the appropriate team member, forwarding requests from brokers to underwriters, processing various policy changes in a timely and accurate manner

Toronto, Ontario, Canada

• Responsible for providing prompt and efficient handling of a variety of technical and administrative support services to adjusters through telephone claims reporting while maintaining data quality and service levels within the department• Answer 50-100 phone calls daily from insureds, brokers and third parties to setup claims, provide adjuster info, and claims status using strong communication and customer service skills in an efficient manner• Manage 200-400 emails daily from insureds and third parties to setup claims, redirect mail to the appropriate assignment inboxes, archive emails and documents which requires a high attention to detail, strong organizational skills and time management

Toronto, On

• Provide comprehensive first-tier phone & email support for the efficient resolution of technology problems and requests • Accurately assess and record problems in incident management tool • Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills • Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements

Toronto, On

• Analyzed thousands of incident report data using custom made Excel formulas and templates to build annual Safety Risk Profile• Safety statistical analysis: analyzed trends and patterns, measured and presented KPIs for employees, passengers and members of the public• Required high computer literacy and efficiency

Toronto, On

• Update, format, and maintain supplier catalogues in the Ariba Supplier Network• Assisted with a financial analysis filed with the CRTC in connection with a major regulatory proceeding over Bell’s FibreOP Network• Ran various demand and financial numbers using custom built IVA Excel models

Bachelor Of Commerce (Bcom), Information Technology

Chartered Insurance Professional, Insurance

Chartered Insurance Professional (CIP) designation

Network Security

Security Planning Security Programming O/S & Application Security