Commercial leadership in pre and post sales deal shaping and client negotiations, commercial and contract account management and advisory. Telecommunications & Media sector SME, risk management & mitigation, commercial governance, cross functional team player.

To provide commercial and contract negotiation and management of Telstra's strategic and major outsourced enterprise contracts by acting as the single source of truth for all commercial and contract matters: Led negotiations across single and multi domain contracts including large IT, cloud and contact centre transformations, in both presales and BAU capacities Worked hand-in-hand with the Account and Delivery teams as their trusted Commercial Advisor to deliver on customer… Show more To provide commercial and contract negotiation and management of Telstra's strategic and major outsourced enterprise contracts by acting as the single source of truth for all commercial and contract matters: Led negotiations across single and multi domain contracts including large IT, cloud and contact centre transformations, in both presales and BAU capacities Worked hand-in-hand with the Account and Delivery teams as their trusted Commercial Advisor to deliver on customer obligations, de-risk individual opportunities, and meet or exceed financial, customer advocacy and other key performance metrics Established and maintained customer and internal relationships to promote effectiveness in issue resolution and to enhance business dealings Co-owned commercial implementation of the contract including customer specific transition and transformation (T&T) obligations; led commercial aspects of contract negotiations, resolved commercial disputes, installed contract and commercial disciplines Developed commercial risk mitigation strategies through financial modelling and analysis, and appropriate deal structuring Prepared and drive closure with Senior Leadership on major customer claims and Sales Business Cases  Worked with internal stakeholders to optimise Telstra’s commercial position through reducing delivery costs while still meeting service levels Shared knowledge and led cross-functional teams to achieve common project objectives affecting multiple accounts e.g. NBN T&T, Services Plus (SAP), product exits, team skills and capabilities assessment and program development Show less

As part of the Commercial team reporting to the Director of Customer Care, oversaw initiatives targeted at reducing cost base and unit costs while improving on customer experience: Established a new organisational function with up to 4 direct reports Analysed business performance to generate insights and contribute to tactical in-year initiatives and longer term strategies Created reporting frameworks and ensured correct end-to-end governance and initiatives tracking was in… Show more As part of the Commercial team reporting to the Director of Customer Care, oversaw initiatives targeted at reducing cost base and unit costs while improving on customer experience: Established a new organisational function with up to 4 direct reports Analysed business performance to generate insights and contribute to tactical in-year initiatives and longer term strategies Created reporting frameworks and ensured correct end-to-end governance and initiatives tracking was in place Developed relationships and harnessed cross-functional and virtual teams’ strengths to achieve and expedite business outcomes Influenced management decision-making through commercial quantitative analysis balanced by qualitative reasoning Comercially messaged the business strategy Show less

Delivered a wide range of business cases for product pricing and construct changes; developed data analysis around customer behaviours to support these business case assumptions and findings: Partnered with the Marketing Department to be the commercial subject matter expert on fixed and wireless products Prepared and communicated business case findings including discounted cash flow modelling (NPV, IRR, payback, ROI) to senior stakeholders Established and produced weekly… Show more Delivered a wide range of business cases for product pricing and construct changes; developed data analysis around customer behaviours to support these business case assumptions and findings: Partnered with the Marketing Department to be the commercial subject matter expert on fixed and wireless products Prepared and communicated business case findings including discounted cash flow modelling (NPV, IRR, payback, ROI) to senior stakeholders Established and produced weekly performance reporting and analysis Completed Marketing Department budget for fixed and wireless products Show less

Provided commercial consultancy services to the Consumer Division through effective financial planning and analysis. Co-ordinated the efforts of up to 6 analysts, and supervised divisional financial accountants, to ensure business unit and project consistencies and timelines were met: Drove and consolidated monthly, quarterly and yearly financial planning and analysis of portfolio, including delivery of performance and KPI reporting, variance analysis and commentary, and the preparation of… Show more Provided commercial consultancy services to the Consumer Division through effective financial planning and analysis. Co-ordinated the efforts of up to 6 analysts, and supervised divisional financial accountants, to ensure business unit and project consistencies and timelines were met: Drove and consolidated monthly, quarterly and yearly financial planning and analysis of portfolio, including delivery of performance and KPI reporting, variance analysis and commentary, and the preparation of annual and long term budgets and space-planning Analysed impacts of budget cuts and forecast stretches, and drove their implementation, while tracking continued performance and adherence Oversaw management of Divisional month-end profit and loss, headcount and space-planning Show less

Provided commercial support and consultancy to the Consumer Sales and Consumer Marketing management teams by effectively planning and managing costs in line with the Division’s objectives: Consolidated departmental financial planning and analysis of profit and loss, capital expenditure and headcount, including delivery of month-end, commentaries, and budget preparation Performed product spend analysis on advertising and promotions Examined ways to improve sales channel… Show more Provided commercial support and consultancy to the Consumer Sales and Consumer Marketing management teams by effectively planning and managing costs in line with the Division’s objectives: Consolidated departmental financial planning and analysis of profit and loss, capital expenditure and headcount, including delivery of month-end, commentaries, and budget preparation Performed product spend analysis on advertising and promotions Examined ways to improve sales channel economics Supervised two analysts Show less