JM Family (Southeast Toyota)Leading the teams responsible for our software platforms: Alfabet, Automation Anywhere (RPA), CoPilot, CoPilot Studio, Fabric, Filenet, Google, Microsoft 365, Power Platform, Salesforce, ServiceNow, SharePoint, Sitecore, and Slack.• I was responsible for assembling the team and partners that successfully support our platforms.• We reduced the average standing support queues from over 600 to under 30, which increased customer and team happiness.• Lead the corporate effort to move from G-Suite to O365 in under 90 days. This lead to a reduction in tools (maintenance costs) and greatly improved collaboration throughout the organization.• Introduced agile development and release processes across the platforms. This collaborative approach to working with our customers helps ensure they are getting the most significant enhancements. • Organize and run the governance meetings for the platforms. These meetings have built the vision and strategy for our platform customers' unique needs and drives what enhancements we work on.• Reduced overall spend by over 1 million dollars by negotiating contracts and dropping support for unused licenses.• Set the overall strategy for the platforms and gained the executive buy-in.

SRE ManagerCurrently, leading the SRE teams supporting Starbucks.com, Marketing Technologies, Oracle EBS. This role involves: • Creating automation for new system deployments, cloning, and code pushes up the stack.• Creating tools to make our developers more efficient.• Increasing revenue by providing stable and current platforms for our customer-facing technologies.• Running agile teams and working through a backlog.• Ensuring all applications have telemetry to support business decisions through (Splunk, New Relic, Sauce Labs, Selenium, etc.)• Providing clear roadmaps to multiple customers with multiple resourcing plan options.Previously, Linux DevOps Manager responsible for Puppet, Linux, and Github platforms.• Creating and maintaining Linux images and templates.• Ensured systems are security compliant by implementing patching schedules.• Improved speed to market by helping teams automate their deployments using (Puppet, Chef, Ansible, etc.)• Guiding teams to transition to cloud providers (Azure, AWS, Oracle).• Worked to reduce server turnover time from weeks to minutes.• Deployment of Splunk agents to all our Linux servers is providing better insight into the health of our systems and applications.• Negotiated agreements with vendors Artifactory, Red Hat, Github, etc.• Complied with audits for PCI and SOX to provide zero deficiencies.

Leading the teams in charge of the Microsoft System Center suite (SCCM, SCSM, and SCOM), Cireson portal, Riverbed APM utilities, and Aternity end user experience tools.Creating business intelligence reports to support business decisions.• Distributing software and patching systems to provide stability and security. • Supporting ticketing system for HR, user provisioning, and incidents; customized for to increase efficiency. • Worked closely with architecture teams to develop future state plans that would meet the needs to the business.• Monitoring application and system performance and health to decrease downtime and troubleshoot application performance.• Develop service dashboards and maps. • Own business processes and efficiency enhancement plans. • Product and strategy owner for: application performance management, ticketing, monitoring, and file distribution. • Maintained the uPerform training product helping to develop and track employee skills.

Proactively lead a 12-member enterprise monitoring and network management team, 7-member contract center / IVR development team, and as-many-as 20 subcontractors in their daily assignments and special projects.• Consistently leverage core competencies of communication and adaptability to deliver optimal customer service and key relationship building with local and international teams.• Analyze processes to develop short- and long-term goals, establishing new protocols and engaging in complex problem resolution.• Engage in key vendor relationships through expert contract negotiations with both on and offshore organizations.• Monitor overall P&L of the division with a consistent focus on cost-saving process implementations.• Reduced overall operating expenses by $1M+ through the challenging of all vendors on support contracts and removing unnecessary products without compromising customer service.• Increased team engagement scores by more than double.• Lead the team to deploy SCOM, HP NNMi, HP OMi, BMC BNA, Gigamon, OPNet, Avaya, VPI, and other technologies.• My teams directly support 80 windows servers and over 200 Redhat servers with our tools installed on ~50,000 servers. My network management team is responsible for 130,000 routers and switches.• Brought in Redhat server as an approved platform at Walmart with Satellite server and Puppet integration.• Decreased average handle time by two thirds and introduced speech IVR technology to replace DTMF.Advanced Systems Engineer (2008-2011)Took the lead role on several large and critical projects for the Document and Imaging team with a focus on content management and SharePoint.• Transferred the existing infrastructure from physical to virtual hardware, thus reducing managerial overhead and the total cost of ownership.

Project ManagementJava DevelopmentSharePoint branding, development, and engineering.

AvayaWindows ServerNetworkContact Center

I worked at startups and as a freelance web developer.• Built e-commerce applications and shopping carts.• Experienced in ASP, HTML, Java, JavaScript, and CSS.• Developed PHP on (Linux, Apache, MySQL, PHP) LAMP.