Daniel B. Email & Phone Number

Deerfield Beach, Florida, US

• JM Family (Southeast Toyota)Leading the teams responsible for our software platforms: Alfabet, Automation Anywhere (RPA), CoPilot, CoPilot Studio, Fabric, Filenet, Google, Microsoft 365, Power Platform, Salesforce.
• I was responsible for assembling the team and partners that successfully support our platforms.
• We reduced the average standing support queues from over 600 to under 30, which increased customer and team happiness.
• Lead the corporate effort to move from G-Suite to O365 in under 90 days. This lead to a reduction in tools (maintenance costs) and greatly improved collaboration throughout the organization.
• Introduced agile development and release processes across the platforms. This collaborative approach to working with our customers helps ensure they are getting the most significant enhancements.
• Organize and run the governance meetings for the platforms. These meetings have built the vision and strategy for our platform customers' unique needs and drives what enhancements we work on.

Seattle, WA, US

• SRE ManagerCurrently, leading the SRE teams supporting Starbucks.com, Marketing Technologies, Oracle EBS. This role involves:
• Creating automation for new system deployments, cloning, and code pushes up the stack.
• Creating tools to make our developers more efficient.
• Increasing revenue by providing stable and current platforms for our customer-facing technologies.
• Running agile teams and working through a backlog.
• Ensuring all applications have telemetry to support business decisions through (Splunk, New Relic, Sauce Labs, Selenium, etc.)

Oklahoma City, Oklahoma, US

• Leading the teams in charge of the Microsoft System Center suite (SCCM, SCSM, and SCOM), Cireson portal, Riverbed APM utilities, and Aternity end user experience tools.Creating business intelligence reports to support.
• Distributing software and patching systems to provide stability and security.
• Supporting ticketing system for HR, user provisioning, and incidents; customized for to increase efficiency.
• Worked closely with architecture teams to develop future state plans that would meet the needs to the business.
• Monitoring application and system performance and health to decrease downtime and troubleshoot application performance.
• Develop service dashboards and maps.

Bentonville, Arkansas, US

• Proactively lead a 12-member enterprise monitoring and network management team, 7-member contract center / IVR development team, and as-many-as 20 subcontractors in their daily assignments and special projects.
• Consistently leverage core competencies of communication and adaptability to deliver optimal customer service and key relationship building with local and international teams.
• Analyze processes to develop short- and long-term goals, establishing new protocols and engaging in complex problem resolution.
• Engage in key vendor relationships through expert contract negotiations with both on and offshore organizations.
• Monitor overall P&L of the division with a consistent focus on cost-saving process implementations.
• Reduced overall operating expenses by $1M+ through the challenging of all vendors on support contracts and removing unnecessary products without compromising customer service.

Atlanta, GA, US

Project ManagementJava DevelopmentSharePoint branding, development, and engineering.

Round Rock, Texas, US

AvayaWindows ServerNetworkContact Center

• I worked at startups and as a freelance web developer.
• Built e-commerce applications and shopping carts.
• Experienced in ASP, HTML, Java, JavaScript, and CSS.
• Developed PHP on (Linux, Apache, MySQL, PHP) LAMP.

Washington, DC, US

Master'S Degree, Business Administration And Management

Bachelor’S Degree, Information Technology

Education record

Full Stack Web Development Certification, Computer Software Engineering