Daniel Mcguinness Email & Phone Number

Grasmere, Nsw, Au

Grasmere, Nsw, Au

Responsibilities: Implemented a comprehensive claims quality assurance program and established the QA team.Managed and refined internal review processes, reporting on findings and implementing improvements.Developed the quality assurance team to ensure compliance with industry standards and regulations.Implemented claims process improvements.Identified and linked process efficiencies to system requirements and participated in system implementation and testing.Complete redesign of claims manuals, processes and procedures and associated documentation to ensure that they are up to date and appropriate in accordance with regulatory and insurer requirements.Managed claims bordereaux for multiple insurers.Oversaw all aspects of claims management information reporting. Coordination of various audits, ensuring all schedules were adhered to.Managed claims response to external audits and reviews.Ad hoc projects, including;Claims resourcing. Structural and organisational changes.Workflow automation.Creation of position descriptions, including hiring.Creation of resource library.Contributed to the success of the company by enhancing the company / broker / client relationship.

Responsibilities:• Lead a team of between 12 and 25 Claims Officers and Senior Claims Officers who assess travel insurance claims against 100+ product disclosure statements.• Manage complex claims along with customer complaints in line with the General Insurance Code of Practice and internal complaints protocol• Monitor team performance and analyse weekly reports to ensure minimal leakage• Design, assist, support, develop and facilitate continuous improvement projects• Manage performance management of under performing team members• Ensure team are trained and engaged to provide a positive customer experience• Create and run technical and soft skill training courses• Mentor identified talent for transition into senior roles

Chatswood

My key responsibilities include:- Management of existing broker relationships & newly introduced opportunities. Increase finance volumes by supporting introducers to execute on vendor & customer opportunities.

Front end collections

Intermediate Accountant

Bachelor Of Commerce (B.Com.), Accounting

Education record