Head Of Cx Marketing Analytics
CurrentOversee team to lead Nestle USA’s marketing analytics across social, owned and CRM.Marketing Performance Measurement and Optimization--Oversee analytics team’s key activities of social media analytics & listening, owned brand site analytics, CRM reporting and consumer insights generation from internal and external data sources--Inform and advise on Nestle digital marketing strategy through data-driven insights, wholistic campaign measurement and creation of full suite of multi-channel analytics tools--Create a culture of performance-based marketing by leading the development and ongoing management of testing, learning and optimization for CRM, media and owned channel marketing activities --Enhance reporting capability across Nestle marketing by establishing the Business Impact Performance Scorecard, Digital Transformation Scorecard, and several other monthly and quarterly reporting initiatives--Support programmatic readiness and strategy participation, in collaboration with paid media and consumer insights teamsData Strategy and Capability Development--Evaluate analytics capabilities and shape analytics roadmap to drive improved audience creation, activation and performance measurement--Advise on the Nestle MarTech stack and evaluate vendor solutions to drive operational efficiency--Deepen 1st party data capture and ability to harness insights for audience building, sales lift studies and communication strategies--Advocate for additional data sources and tools to enable in-house ROI measurement and improve integration of analytics across Nestle digital marketing--Implement the Social Media Engagement tool to identify and promote high engagement social content--Develop the Social Media Brand Equity tool to measure and track full-funnel consumer sentiment