As a PM responsible for overseeing the evolution and maintenance of the product core, I collaborated directly with developers and designers to drive team success, consistently guided by OKRs and KPIs. In addition to my duties as a Senior PM, I also played a pivotal role in training and supervising an APM. During my tenure at C2S, I extensively immersed myself in the real estate sector, establishing substantial connections with real estate agencies, individual brokers, and leads. This experience granted me a thorough understanding of the market dynamics, as well as the customer and broker journey within the industry.

I was responsible for managing a vehicle-secured loan product, with end-to-end (E2E) responsibility across B2C and B2B channels. My responsibilities extended from the customer integration process to the loan repayment. During my tenure, I achieved significant milestones, including creating a self-service system that reduced monthly customer acquisition costs by approximately 10%. I also led the restructuring of the E2E transactional communication process, resulting in a notable increase in monthly revenue, of about 8%

Product: Spalla Streaming. Managed the product using agile methodologies and lean product conception. My responsibility was to oversee the product as a whole, involving myself in executive, long-term strategic, operational, and day-to-day management alongside team leaders to achieve product discovery and delivery. Key achievements include: - Broadcasting the Copa do Nordeste (Northeast FC) - (Live Mode) - Broadcasting the Campeonato Mineiro (TVNsports) - Broadcasting the Campeonato Carioca - Cariocão (TVNsports) - Broadcasting games from the top tier of the Brazilian Championship (Atlético Paranaense, Fluminense, Botafogo, and Vasco).

Having been involved in the organization and development from the initial stages, I was responsible for analyzing the project, gathering requirements, conducting risk analysis, planning delivery, and overall project management until the final product delivery. Projects I worked on include: - June/2020 to January/2021 - Spalla Streaming Project - February/2021 to January/2022 - Spalla Consumption Project

Established a multidisciplinary product team.Defined short, medium, and long-term strategy for a marketplace with over 10 million unique visits per month.Conducted backlog creation and prioritization using the Effort x Impact matrix, market opportunities, and continuous improvement.Provided support in implementing agile methodologies (Kanban and Scrum) by guiding and monitoring rituals.Actively participated in implementing multidisciplinary teams by overseeing internal team planning, aligning with the company's product vision, and coordinating with other departments.Provided training and leadership for Product Owners in squads.Contributed to the development of a visual management model with teams.Created task flows and monitoring dashboards in Jira.

Established the design department (UI and UX).Led the project to standardize layouts and create the design system for one of the top 40 most visited websites in Brazil.Led and conducted a wide range of UX research.Spearheaded the creation and implementation of an organizational model and documentation for layouts and business rules.

Created and implemented a scalable customer service methodology using Zendesk.Performed general administrative tasks.Conducted active sales via WhatsApp and Telegram.Responsible for creating and managing the task backlog for the product, originating from Customer Service.Actively participated in the development of new ideas and the creation of the product backlog alongside C-Levels.Provided training and leadership for the customer service team.