Daniel Mendes Meneses Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

• Work in constant communication with other team members to ensure process workflows remain intact.
• Assist in maintaining team inbox on a daily basis and respond to all inquiries and/or escalations and handle accordingly.
• Troubleshoot all assigned incidents and ensure timely matter of resolution.
• Participate and provide guidance to other IS support teams in project planning phases Proficient in setting up and dismantling conference spaces, ensuring seamless alignment with clients' event requirements and.
• Skilled in maintaining customer spaces to ensure all technology functions as designed and conducting necessary testing.
• Maintained meticulous job site documentation, recording essential details to support project management and coordination efforts.

Toronto, Canada Area

• Providing on-call support 24 x 7
• Strong proficiency and actively worked with Service Now tickets and tasks.
• Proficient in providing technical support for iPad gadgets, iPhones, and iMacs.
• General administration of active directory and microsoft exchange create, edit and maintain user accounts, mailboxes, mail contacts, distribution groups, organizational units, and access permissions.
• Set up global and local video conferencing, webex and audio dial-ins for end-users and clients.
• Assembled projector/screen for manual implementations of audio/visual support for meetings/conference calls.

Toronto, Ontario, Canada

• Responsible to facilitate requests for loan and replacement of devices to employees.
• Created reports in Excel to help in managing the demands and understand the needs in order to optimize the IT support services.
• Provided IT desktop support level 2 to employees at my office and remote when needed
• Liaison between the HR personnel and the Global Help Desk group in Chicago in order to make sure the new hires receive the needed technical devices.
• Participated actively in the offices moving, helping in the network and new phone system configuration as well as purchasing new supplies

Toronto, Ontario, Canada

• Participated in a phone system and Ultrabook migration by physically configuring and changing the phone devices and the portable computers of all employees in the Canadian offices, organizing and scheduling all the.
• Responsible for Inventory management of IT Supplies
• Diagnose, troubleshoot and resolve desktop, hardware and software related issues (pcs,laptops, monitors, printers, peripherals, headsets, phones, mobile devices, vpn and software applications).

Niterói, RJ

• Diagnose and resolved equipment issues with PC, printers and peripherals including change damaged parts
• Responsible for changing printers parts and supplies
• Organized and sorted Pension plan applications on intranet based on retirement type
• Performed Data entry of pensions information into government database pension plan system

Computer Systems Technician – Networking Diploma, Information Technology, Diploma

The program, facilitated by the School of Engineering Technology and Applied Science, incorporates into its Computer Systems Technician.

Foundations Of Project Management By Google, Project Management

Certificate, Esl

Bachelor'S Degree, Business Administration And Management, General

Matemática Financeira Com Hp12C E Excel, Finanças

Empretec, Empreendedorismo

Activities and Societies: Elaboração de plano de negócios, montagem de novos negócios.