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I am a versatile and accomplished professional with a unique journey that encompasses mastery in multiple domains. Before entering the world of User Research, I spent 11 years as a distinguished professional musician, leading large teams and serving as the music director for prominent mega churches in the Phoenix metro area. My passion for problem-solving and adaptability has been honed through decades of experience in various challenging environments.With a background in the Great Books program at Saint Mary's College of California, I immersed myself in primary sources, studying the works of Plato, Aristotle, Euclid, Isaac Newton, Galileo, and others. This foundation laid the groundwork for my exceptional problem-solving skills, making me a master at navigating complex situations with a calm and focused approach.My diverse background extends to digital programming composition and performance, where I achieved top recognition and was highly sought after in my field, earning one of the highest salaries in the industry. My journey has given me a deep appreciation for creativity and curiosity, which now drive my passion for user-centered design.My most recent role was as a User Researcher and Analyst at Leslie's, the leading retailer of pool and spa supplies and services in the US. I conducted surveys and contextual inquiries to uncover insights that improve the customer experience. Collaborating with content strategists and visual designers as well as senior level management, I translated these findings into innovative and user-centered design solutions.I am also an Independent UX Researcher, leading a test group to study the nightly charging habits of device users. Through qualitative and quantitative data analysis, I provide actionable insights that drive smart charging device development for clients.I possess a natural ability to communicate complex technical information effectively across diverse audiences, leveraging tools like the Miro Collaboration Platform and Google Analytics.Driven by an unwavering passion for problem-solving and a genuine desire to learn and grow, I am dedicated to making a positive impact through user-centered design. My journey, marked by excellence and adaptability, continues to inspire my work and approach to every new challenge that comes my way.
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It LeadDr. Mindy Pelz Co.Glendale, Az, Us
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Technology StrategistDr. Mindy Pelz Co. Jan 2024 - Present• Designed and optimized customer engagement strategies for 400,000+ contacts, resulting in 27% • increase in retention through data-driven segmentation and targeted offer programs• Built comprehensive financial models and opportunity analyses to evaluate promotional impacts on customer lifetime value and business growth• Led implementation of advanced CRM capabilities in Active Campaign, enhancing marketing automation and personalization for targeted customer campaigns• Developed actionable insights through data synthesis and visual storytelling to drive strategic decision-making across teams
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Independent Ux ResearcherFreelance, Self-Employed Sep 2020 - Jan 2024-Independently assembled test group of 30 participants for research study-Conducted surveys and contextual inquiries to identify pain points among userswho charge devices on a nightly or semi-nightly basis.-Delivered affinity mapping, user personas, charts detailing survey results andbusiness goals and technical specifications of design solutions.
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Ux Researcher / Voc AnalystLeslie'S Feb 2022 - Jul 2023Phoenix, Arizona, Us• Leveraged quantitative research methods using Medallia and Contentsquare analytics to identify key metrics affecting customer success, loyalty, and risk, contributing to a 50% increase in NPS scores.• Designed, programmed, and executed consumer surveys in collaboration with business stakeholders, employing Medallia and Python, to uncover met and unmet user needs.• Utilized data analytics tools, including Python and PowerBI, to synthesize Medallia feedback data, resulting in a quantifiable 50% increase in NPS scores from 31 to 68.• Created and implemented user journey maps across multiple verticals, integrating quantitative data to identify areas for experience improvement.• Conducted A/B tests and statistical analysis, utilizing user testing platforms and survey programming to contribute to product improvements and updates.• Orchestrated the cross-functional implementation of technical improvements based on quantitative research findings, leading to optimized user experiences. -
Research & Insights OperationsCuna Mutual Group Dec 2022 - Apr 2023Madison, Wi, Us• Managed the redesign of cross-functional product, design, and research streams, ensuring timely and efficient execution in line with consumer research goals.• Spearheaded the execution of an organization-wide Employee Research survey, handling all aspects from survey design to data synthesis and reporting to multiple stakeholders, focusing on quick-hit consumer validation questions.• Led a comprehensive audit of research tools (Productboard, Trello, Miro, EnjoyHQ) within the consumer research framework, delivering strategic recommendations for tool selection and optimization.• Successfully orchestrated and managed consumer research panels consisting of 25 Loan Officers and 25 Financial Advisors each, overseeing participant recruitment, data collection, and analysis. -
Professional MusicianSelf-Employed Jan 2011 - Dec 2021#, Us -
Customer Experience ManagerOpendoor.Com Jan 2017 - Aug 2018San Francisco, California, Us• Lead customers through each step of the home selling process, assisting in closing over 150 real estate transactions worth an estimated $25 million• Worked collaboratively with content strategists and visual designers to create innovative design solutions and project management logistics• Served as research assistant, gathering data from users through various user research including surveys, data analysis, user testing, first-hand interviews, and other qualitative research methods• Worked to identify and address pain points resulting in improved user experience with regards to marketing materials and more intuitive product updates -
Cx OperationsUber Aug 2015 - Dec 2016San Francisco, California, Us• Led the in-house transition of the Background Check process, streamlining operations for improved efficiency.• Successfully cleared a backlog of over 10,000 pending background checks through proactive management and process optimization.• Demonstrated exceptional problem-solving skills by resolving and monitoring an average of 40-60 help tickets daily, ensuring a smooth user experience.• Maintained rigorous quality control by meticulously checking and validating over 400 reports daily, showcasing a commitment to data accuracy.• Contributed to enhancing the user experience for new drivers on the Uber platform by reducing points of contact and actively participating in the establishment of a sub-committee for addressing fringe cases.
Daniel Gutierrez Skills
Daniel Gutierrez Education Details
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Saint Mary'S College Of CaliforniaIntegral Liberal Arts -
Grand Canyon UniversityEmphasis In Human Factors
Frequently Asked Questions about Daniel Gutierrez
What company does Daniel Gutierrez work for?
Daniel Gutierrez works for Dr. Mindy Pelz Co.
What is Daniel Gutierrez's role at the current company?
Daniel Gutierrez's current role is IT Lead.
What is Daniel Gutierrez's email address?
Daniel Gutierrez's email address is la****@****hoo.com
What is Daniel Gutierrez's direct phone number?
Daniel Gutierrez's direct phone number is +140867*****
What schools did Daniel Gutierrez attend?
Daniel Gutierrez attended Saint Mary's College Of California, Grand Canyon University.
What are some of Daniel Gutierrez's interests?
Daniel Gutierrez has interest in Children, Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Arts And Culture, Health.
What skills is Daniel Gutierrez known for?
Daniel Gutierrez has skills like Leadership, Management, Piano Playing, Piano Performance, Critical Thinking, Research, Microsoft Office, Training, Time Management, Composers, Church Music, Church Administration.
Who are Daniel Gutierrez's colleagues?
Daniel Gutierrez's colleagues are Elizabeth Penaranda, Kristine Stein, Paige Edmonds.
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