Daniel Hopper Email and Phone Number
Daniel Hopper work email
- Valid
- Valid
Daniel Hopper personal email
Hi, I'm Daniel - a SaaS customer support manager who's interested in web development. I lead a small support team, build automations, and write help center resources.I've completed a frontend web development certificate program focused on mobile-first development using HTML5, CSS3, and JavaScript, and aspire to transition into a web development role. Currently, I’m learning TypeScript and React.
Harness
View- Website:
- goharness.com
- Employees:
- 69
-
Customer Operations ManagerHarnessFlorida, United States
-
Customer Support ManagerHarness Feb 2023 - Present
-
Customer Support Operations LeadHarness May 2022 - Feb 2023Tampa, Florida, United States
-
Customer Support LeadHarness Jul 2021 - May 2022Tampa, Florida, United States
-
Team LeadLilypad Solutions Sep 2020 - Jul 2021Tampa, Florida, United States- Promoted to team lead over the client services team.- Created an internal knowledge base of standard operating procedures ensuring uniform request handling from the client services team.- Implemented and conducted quality assurance monitoring and scoring of the client services team to achieve accurate and consistent service to clients.- Collaborated with management to develop performance metrics for the client services team.- Functions as a liaison between the software development team and clients. -
Enterprise Account ManagerLilypad Solutions Feb 2018 - Sep 2020Tampa, Florida, United States- Oversaw onboarding and continued support of midsize, large, and enterprise clients.- Detailed knowledge of products and services being offered, and ensured that products and services consistently met client needs.- Functioned as a liaison between the software development team and clients.- Performed health checks of client accounts to identify and avoid potential churn risk.- Conducted proactive outreach through ongoing engagement calls and emails.
-
Insurance AgentInsurance Agent Jan 2017 - Feb 2018Tampa, Florida, United States
-
Claims Analyst IiBank Of America Oct 2007 - Oct 2016Tampa, Florida, United States -
Customer Service & Tech SupportAt&T Mobile Tel May 2006 - Aug 2007Ocala, Florida, United States
Daniel Hopper Skills
Daniel Hopper Education Details
Frequently Asked Questions about Daniel Hopper
What company does Daniel Hopper work for?
Daniel Hopper works for Harness
What is Daniel Hopper's role at the current company?
Daniel Hopper's current role is Customer Operations Manager.
What is Daniel Hopper's email address?
Daniel Hopper's email address is da****@****app.com
What schools did Daniel Hopper attend?
Daniel Hopper attended St. Petersburg College.
What skills is Daniel Hopper known for?
Daniel Hopper has skills like Customer Service, Data Analysis, Critical Thinking, Call Center, Time Management, Detail Oriented, Analytical Skills, Client Relations, Customer Relations, Easily Adaptable, Microsoft Office, Microsoft Word.
Not the Daniel Hopper you were looking for?
-
5daveramsey.com, carsaver.com, gmail.com, adp.com, carsaver.com2 +138625XXXXX
-
-
Daniel Hopper
Frisco, Tx -
2silverstaterelief.com, gmail.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial