Danny Dawson Email & Phone Number

Tulsa, Oklahoma, United States

Our area supports all of Consumer banking at BOKF with a quality improvement focus on: monetary risk, quality assurance, operational support for banking centers, and first-line assessments.

Tulsa, Oklahoma

* Managing the operations control testing team with a focus on mitigating operational risks and identifying areas of concern for continuous improvement initiatives* Leading projects within transactional bank operations departments by organizing the operational teams and serving as a liaison between them and the broader PMO and IT, as well as identifying and managing strategic operational projects

Tulsa, Oklahoma

* Remodeled and mapped multiple processes to meet audit and workflow requirements including check production, returned statements, bulk account transfers and field updates, and fee invoicing for an acquisition* Created Excel macros and VBScript programs to evaluate key performance indicators, design a scalable multi-user production tracking system, and automate reporting processes such as SLA review updates, 6000+ monthly cost center allocations, and production volume* Reduced oil and gas production volume backlog by 20% during a 10% staff reduction in two months through a senior management transition

Tulsa, Oklahoma

* Revised and automated processes for a 10% average yearly increase in team production efficiency during a period of 8% average volume growth without prior industry experience* Created over three dozen comprehensive and clear operating procedure documents covering the entire workflow of the department* Designed complex spreadsheets with maintenance controls examining account balances, production performance, check line item processing, and service level agreements* Concurrently mapped process efficiency and compliance for another department, improving account document review accuracy 40% and reducing total team processing time by 20%

Tulsa, Oklahoma Area

* Supervised logistics and developed training curriculum for over 100 new student orientation sessions each semester across four campuses to accommodate 1500+ new enrollees annually* Assisted in defining the requirements, vision, and goals of the Tulsa Achieves program during college-wide monthly meetings* Counselled students with course and degree selection for over 200 programs and helped students navigate enrollment, financial aid, and equivalency requirements

Qinhuangdao, Hebei, China

* 550+ college-level classroom hours of cross-cultural language training as well as daily extracurricular teaching interactions with language levels varying from proficient to virtually non-existent

Oklahoma City, Ok

* Evaluated commercial, industrial, and multi-family site plans against municipal zoning regulations and prepared reports used as guidance for insuring non-conforming property coverage

Graduate Certificate In Organizational Dynamics, Project Management

Interactive, team-based learning techniques are used in all courses. Teams are comprised of diverse members so students can learn.

Bachelor’S Degree, English Language And Literature/Letters

Master Of Arts (M.A.), Theology/Theological Studies, 3.94

General