Daniel Miles Email & Phone Number

Charleston, South Carolina Area

Summerville Medical Center

Charleston, South Carolina Area

• Serves as key onsite IT resource implementing and supporting facility and division IT&S equipment, software, and applications.
• Responds to and resolves second level support inquiries and requests for technical assistance with division or facility computer systems and provides a superior customer support experience.
• Recommends and administers process changes as project lead that improves the implementation, maintenance, and support of IT&S equipment and software.
• Maintains ticket management system for each incident; provides 24x7 rotating on-call support.
• Aids and trains users on division and facility technology, including web based applications.

North Charleston, SC

• Level 1 and 2 support of Microsoft desktops; diagnosed, troubleshot, and resolved a range of enterprise level applications, software, hardware, and connectivity issues.
• Within a team environment, used troubleshooting skills to ask probing questions to research, analyze, and rectify problems within a windows desktop environment.
• Performed corrective actions over the phone, through remote connections, or directly on computers, laptops, or printers.

Charleston, South Carolina Area

• Provided remote and onsite support of residential and commercial software, computer, networks, security, data recovery, and data backup through managed services.
• Repaired various residential and commercial computer hardware and software problems involving laptops, desktops, and printers to return them to normal functionality.

North Charleston, SC

• Team Lead of 10 technicians covering all Electrical/Wiring and High Intensity Radiated Field (HIRF) functionality tests external to fuselage for 787 Final Assembly building.
• Trained technicians daily on the use of various web based applications as well as technical manuals, wiring schematics, and engineering drawings.
• Initiated and led multiple investigatory projects leading to over $9 million in savings per year.

Charleston, SC

• Accountable for the development of past performance and corporate capability volumes in support of federal proposals.
• Clearly defined the scope of work and services offered to potential customers and partners and identified any clarifications or exceptions to inquiries.
• Developed, proofread, and updated existing information and ideas in accordance with set compliance standards.

Shaw AFB, SC

• Led team of 8 technicians in troubleshooting, identifying, and correcting problems concerning complex software, wiring, computers, and electrical components of aircraft using technical manuals and wiring schematics.
• Resolved system problems and communicated test results to senior personnel to ensure daily flight schedule.
• Airman Professional of the Year, 2009; Honor Graduate US Air Force Basic Military Training, 2006.

Statesboro, GA

• Researched and analyzed background information related to assignments in order to provide complete and accurate information.
• Read, evaluated, and edited text submitted for publication and conferred with authors regarding changes in content, organization, and publication.
• Verified facts, dates, and statistics, using standard reference sources.
• Arranged interviews with people who could provide information about a particular event.

B.S., Journalism

M.S., Human Resources Management

Associate’S Degree, Information Systems Specialist

Associate'S Degree, Network Systems Management