Hello! I am an IT Consultant in the Richmond area with almost a decade in the field. After spending the first part of my professional life in the music industry as both a performing artist and mixing engineer, I have found a passion and interest for the world of technical support, triage, repair, software, networking and in general helping people get the most our of their technology. My experiences as a Genius Technician, Administrator, and Lead at Apple retail has equipped me with strong troubleshooting skills for both hardware and software, as well as providing me the ability to refine my customer service and support skills. I’ve learned the power of empathy, listening, and growing as part of a team with a culture of constant support and feedback. I am currently going through a phase of learning and expanding upon my technical knowledge. I have immersed myself over the past year in re acquainting myself with the Windows environment, taking courses on software triage as well as network infrastructure. I have had several part time jobs over the years from service/restaurant industry to teaching music. I look forward to connecting with you!