Daniel Mitchell Email & Phone Number

Waltham, Massachusetts, United States

• Led hiring, day-to-day operations, mentoring, goal setting, career development, and performance management of all US customer experience representatives for the Monocl business unit. Drove goal fulfilment, revenue.
• Transformed US customer success team responsible for outcomes throughout customer’s lifecycle for 150+ accounts, accounting for approximately $10M in annual recurring revenue, scaling… Show more Led hiring, day-to-day.
• Transformed US customer success team responsible for outcomes throughout customer’s lifecycle for 150+ accounts, accounting for approximately $10M in annual recurring revenue, scaling from four customer success.
• Established and scaled global customer support and product training teams for business unit, having seen strain these responsibilities put on customer success managers who previously owned these functions, thus.
• Initiated and executed over 5 cost-saving/retention-improving projects, showcasing agility and strategic thinking in a matrixed organization. Show less

• Managed hiring, onboarding, day-to-day operations, mentoring, goal setting, career development, and performance management of a team of customer success managers while maintaining responsibility for retention of global.
• Managed a $3M book of business while simultaneously building and managing team of customer success managers
• Revamped customer support strategies and processes… Show more Managed hiring, onboarding, day-to-day operations, mentoring, goal setting, career development, and performance management of a team of customer success.
• Revamped customer support strategies and processes, significantly enhancing overall customer experience, as demonstrated by 30% improvement in NPS survey results Show less

• Responsible for global portfolio of pharmaceutical and medical device companies as part of the Monocl business unit. Leveraging my biomedical background, provided application training, strategic advice, and guidance.
• Drove platform adoption and ensured customers within global portfolio of pharmaceutical and medical device companies received value in service.
• Successfully retained over 90% of customers in a… Show more Responsible for global portfolio of pharmaceutical and medical device companies as part of the Monocl business unit. Leveraging my biomedical background.
• Successfully retained over 90% of customers in a challenging business environment, surpassing anticipated quota for the role.
• Supported launch of over 20 new platform features, including creation of support articles, internal customer success team training, and general long-term guidance as part of Launch Team. Show less

Northeast US Territory

• Provided detailed forecasts and strategy for continued growth of e-commerce sales. Directed implementation process of new contracts with new/existing customers.
• Led successful projects for four private equity portfolio companies, reducing implementation timelines by nearly 200% leveraging lessons learned during my time as Project Manager
• Supervised 12 unique projects, leading a team of six Project Managers, contributing to a company-wide re-evaluation of best practices in… Show more Provided detailed forecasts and strategy for continued growth of.
• Supervised 12 unique projects, leading a team of six Project Managers, contributing to a company-wide re-evaluation of best practices in implementing new customers. Show less

Massachusetts, United States

• Responsible for establishing and maintaining new and existing accounts in my territory through the development and growth of regional resources and opportunities.
• Managed $6M of company revenue in the Western Massachusetts market.
• Managed team of 20 scribe managers and 200+ scribes in a high-turnover industry.
• Despite high-turnover industry and challenging region, maintained a stellar 98% client retention rate during time in role through the establishment of strong client… Show more Responsible for establishing and.
• Despite high-turnover industry and challenging region, maintained a stellar 98% client retention rate during time in role through the establishment of strong client relationships and thinking outside the box. Show less

Massachusetts, New Jersey, And New York City

• Managed complete project life cycle of new client implementations. Assisted with electronic health record (EHR) software go-lives at health centers, hospital, and clinics of varied medical settings including emergency.
• Successfully implemented seven medical scribe programs for new clients over the course of 18 months, averaging 2.5 months per implementation (compare to company average of 3.5 months)

Massachusetts, United States

• Led team of clinical information managers and managed medical legal documentation for physicians for high-volume emergency department at level I trauma center.
• Increased physician productivity by 120%, leading to greater number of patient visits per shift while improving patient satisfaction all by decreasing physician documentation burden.