Daniel Modrušan, Mba Email & Phone Number

Bangor, Maine, United States

Bangor, Maine, United States

Portland, Maine Area

Maintain & enhance the College’s technology infrastructure; LAN, WAN, PBX, servers, wireless access, remote access, file sharing & messaging systems. Design, develop, document and implement computer and networked based solutions for the college’s user community. Establish system policies and procedures that support the College’s mission. Establish Services level agreements for College systems and provide services and infrastructure to meet those SLA’s.Design and implemented 700 seat Virtual Desktop Infrastructure for use by vendors, faculty, staff and students.Improved network uptime through implementation of change control process.Worked in conjunction with vendors to create a procedure using VMWare SRM and Neverfail for achieving 1 hour return to operation of critical College applications.Design and implemented network infrastructure for new 250,000 sqft living and learning center.Improved datacenter efficiency through virtualization of 99% of college servers using VMWARE and Equallogic.Planned and implemented migration from Exchange 2007 to Exchange 2010.Reviewed vendor contracts for cost effectiveness.Recommended software and equipment for annual operating and capital budget proposal development.Analyzed LAN, WAN and wireless network performance to resolve service issues and implement updates as necessary.Adapted network and server infrastructure to meet requirements for Sabanes-Oxley (SOX) governance reporting, Health Insurance Portability and Accountability Act (HIPAA) client record protection and Massachusetts' Laws regarding protecting personal information (201 CMR 17).

I arrived at my current position as IT System Manager after being promoted 3 times within first 3 years to create and oversee the IT department, including recruiting, hiring, retaining, training, and mentoring a staff of 10. As IT manager my focus in on assessing and integrating internal and external customer need while serving as a liaison among other senior management and line staff regarding technology requirements and implementation. In addition, I provide capital investment recommendations, both within and outside of budget planning. I performed cost-benefit, ROI, and capital investment analyses to support customer relationship management (CRM) software as part of overall IT department budget planning ($700,000+) responsibility. In the new virtual environment we realized a savings of $100,000 in year 1 and expect to save $400,000 more over the next two years. At the same time, capacity is expected to quadruple over the three-year time frame.I designed, planned and managed implementation of a two year $1million 30 site core network upgrade resulting in improved customer experience, elimination of unscheduled outages, and an increase of capacity 200 fold.I authored and implemented Sarbanes-Oxley (SOX) governance policy for this publicly traded company which streamlined the sales department’s ability to support 100,000 customers’ job ticketing and communication, resulting in improved customer relations and trend identification.Some examples of my technical responsibilities included designing, implementing, and testing Active Directory policies, maintaining corporate network security through firewall configuration and log analysis, build and maintain vendor secure access to network management network through VPN and design, planning and maintenance of proprietary OSS system.

As software engineer I customized web pages from Sybase database through writing python CGIs and SQL scripts as well as quality assurance test scripts for future software releases and developed test scripts to automate quality assurance of future software releases.

In this position I managed post-install maintenance and technology updates based on customer expectations and feedback then translated this information to the developers for process improvement. Education, training, and certifications contributed to top-quality and error-free installation and support for customer service software packages. I was able to revamp current processes and strengthen communication which reduced fix time from several days to less than one day. I provided support for 16 client organizations’ equipment/technology post-install by conducting front-end updates and overall maintenance. By acting as a conduit between the customer and developers to communicate needed changes, I enhanced customer satisfaction and process improvement.

Maintained positive dialog with domestic and international clients with varying and often competing expectations was my focus as Systems Administrator. I implemented and responded to job ticketing, tracking, and overall support of hardware and software in an upgraded load-balancing environment. In addition I made recommended upgrades and reconfigurations to sustain overall performance.

At this organization I was Systems administrator and Software Engineer on a variety of platforms responsive to company and customer needs. I implemented forward-focused structures that avoided potential problems, such as a disaster recovery plan. In addition I developed scripts, patches, and upgrades to smooth weekly time crunches in payroll processing for 55,000 employees by identifying, prioritizing, and resolving specific team requirements. I also recommended and installed patches and upgrades according to client requirements.

Mba, Technology Management

Bachelors, Computer Engineering Technology

Education record