Manager, Customer Success
Current
Jun 2024 - Present
AeroLeads people directory · profile
Daniel Mongrain Email & Phone Number
Client Success Leader | Team Builder
at
Auvik
1 work email found
@rogers.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Client Success Leader | Team Builder
Location
Greater Toronto Area, Canada, Canada
Who is Daniel Mongrain? Overview
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Quick answer
Daniel Mongrain is listed as Client Success Leader | Team Builder at Auvik, based in Greater Toronto Area, Canada, Canada. AeroLeads shows a work email signal at rogers.com and a matched LinkedIn profile for Daniel Mongrain.
Daniel Mongrain previously worked as Manager, Customer Success at Auvik and Director. Client Services (Co-op/MDF Promotions) at 360Insights.Com. Daniel Mongrain holds Bachelor'S Degree, Religious Studies from Tyndale University College.
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Email format at Auvik
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{first_initial}{last}@rogers.com
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Profile bio
About Daniel Mongrain
Client focused senior leader with 10 years of experience in the SaaS industry, and 8 years leading teams of up to 35 people. Influential in helping accelerate a rapid growth company from 100 employees to 600+ across 3 countries. Averaged 95% customer retention rate while onboarding an additional 25% new logos per year. Regular participation in strategic consultations with Executive Leadership Teams. Collaborative and inspiring leader focused on cultivating strong team dynamics, active listening, and an environment of continuous learning and growth. Consistently striving to deliver best in class solutions to clients.
Listed skills include Leadership, Pharmaceutical Industry, Social Media, Knowledge Management, and 34 others.
Current workplace
Daniel Mongrain's current company
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6 roles · 24 years
Daniel Mongrain work experience
A career timeline built from the work history available for this profile.
Director. Client Services (Co-Op/Mdf Promotions)
- Responsible for leading a team of 35 Account Managers and Specialists. Key Performance Indicators included client health metrics and operational SLAs for a portfolio of almost 50 Fortune 500 companies. Accountable for.
- 100% increase in new client growth over 4 years with only 10% staffing increase and no impact to customer metrics, averaging 95% annual customer retention rate
- Reduced cost per claim by 50% within 1 year, and by 70% over 3 years
- Managed annual SOC1 audit with zero exceptions noted
- Consistently recognized for developing strong individuals and teams that delivered exceptional results
May 2020 - Mar 2024
Director, Client Program Services
- Responsible for leading a team of 23 (marketing managers, digital marketers, graphic designers, and application support specialists) providing comprehensive support for client incentive programs. Select accomplishments:
- Managed 3 consecutive years of 50% growth in demand with 5% staffing increase and no impact to customer SLAs
- Implemented net new ticket intake processes across creative, marketing and program delivery groups to track metrics and formalize intake and output processes, resulting in an upward trend from 80% to 98% overall SLA.
- M&As – Led various integration initiatives with acquired companies, realizing a 25% increase in capacity through shared processes
Dec 2017 - May 2020
Manager, Program Delivery
- Responsible for leading a team of 16 support specialists in implementing new customer launches and supporting ongoing operational delivery. Assumed project manager duties for non-enterprise implementations. Select.
- Introduced dashboard to monitor KPIs and measure impact of efficiency initiatives, resulting in 98% SLA attainment and almost 50% increase in capacity
- 100% of projects delivered on time and within scope
May 2016 - Dec 2017
Application Support Specialist
Worked directly with customer contacts to set up incentive programs on the 360insights platform.
Dec 2014 - May 2016
Corporate Affairs & Communications Specialist
Asset curation, digital licensing, subscription renewals, competitive intelligence, media monitoring, specialized searching, information research, document management, corporate website maintenance, Chair of corporate Go Green Committee.
2002 - 2014
~12 yrs
2 education records
Daniel Mongrain education
Bachelor'S Degree, Religious Studies
Tyndale University College
Certificate, Digital Marketing
FAQ
Frequently asked questions about Daniel Mongrain
Quick answers generated from the profile data available on this page.
What company does Daniel Mongrain work for?
Daniel Mongrain works for Auvik.
What is Daniel Mongrain's role at Auvik?
Daniel Mongrain is listed as Client Success Leader | Team Builder at Auvik.
What is Daniel Mongrain's email address?
AeroLeads has found 1 work email signal at @rogers.com for Daniel Mongrain at Auvik.
Where is Daniel Mongrain based?
Daniel Mongrain is based in Greater Toronto Area, Canada, Canada while working with Auvik.
What companies has Daniel Mongrain worked for?
Daniel Mongrain has worked for Auvik, 360Insights.Com, 360Insights, and Purdue Pharma L.P..
How can I contact Daniel Mongrain?
You can use AeroLeads to view verified contact signals for Daniel Mongrain at Auvik, including work email, phone, and LinkedIn data when available.
What schools did Daniel Mongrain attend?
Daniel Mongrain holds Bachelor'S Degree, Religious Studies from Tyndale University College.
What skills is Daniel Mongrain known for?
Daniel Mongrain is listed with skills including Leadership, Pharmaceutical Industry, Social Media, Knowledge Management, Information Management, Team Building, Library Science, and Library.
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