Daniel Monroy D. Email & Phone Number

Spain

· I have designed and implemented an entire e-commerce system (operation, sales, digital marketing, delivery, customer service, customer experience, payment methods, branding, pricing, KPI’s definition, business management) for a digital marketplace implementing a CANVA model design, Value Proposition Model, SEO/SEM Strategy, Google Analytics, Tableu and Power BI, 2017. · I have designed and implemented a fidelity system; including digital payment methods, and sales techniques using the customer journey map, purchase funnel, gifcards, conversion rate, and pricing by using the power of the brand, 2018.

Bolivia

· I have designed the new digital service to achieve Digital Transformation for medium and large companies, using PITBM and BXT methodologies from PwC. The service included: DigitalRoadMap, Digital Marketing Social Media Strategy and storytelling, finally the definition of KPI’s business management.· I have revised an analyzed the business processes in a financial institution, using business process redesign, business problem solving and business pains and gains. The main objetive was to find the better way to increase performance management and operational efficiency. As a result, our consultant service had a 10% increasing operational effectiveness and improving digital business process by reducing more than 20% in business operation.· I have analyzed technology sustentability risks in a financial institution using Best Business Practices and an entire business diagnosis including: technology, financial services, operations and sales business processes. My team provided a business solution for the company to achieve a quality standard among other financial institutions; which gave them the opportunity to maintain their market share.

Bolivia

· I was in charge of commercializing digital payment services and products for small, medium and large companies by using lobby techniques, digital marketing strategy, and traditional sales methodologies. Our team ended up gaining an 80% of national market share; making the company the most important digital payment service company.· I have developed and implemented a digital marketing strategy focused on social media and performance marketing system to improve our branding management using business intelligence and brand essence methodologies. Thanks to those actions my team increased in 5% our company sales.· I have developed the pricing strategy using benchmarking and “know your client effectively” methodology. My team obtained a 95% in the contract renewals.· I have developed a customer service attention program by utilizing a customer journey map. Our team obtained a 20% increase of market share in 6 months.

Bolivia

I have advised in e-commerce strategy aspects.

Bolivia

· I have designed and developed financial and investment products using CANVAS and Pains and Gains. My team increased the net income in more than 20%.· I have designed and developed the business intelligence model for making executive decisions. Also, I have implemented business process management and defined the most relevant KPIs. The model developed allowed our managerial and executive team to make assertive decisions in order to be ahead of the market and obtain better business deals.· I have created, developed and managed a methodology to design and developed financial and investment products; including the digital process and business automatization, using the PDCA cycle and project management model, using agile methodology (scrum). My team created a simulation system in order to test the financial and investment products with high returns.

Bolivia

Performance Improvement, Dirección Comercial, Desarrollo de Negocios, Marketing Estratégico, Gestión de Proyectos, Inversiones y Finanzas Corporativas, Tecnologías de Información.

La Paz - Bolivia

Performance Improvement - Advisory

Chile

· I have managed and have evaluated business processes for retail, finance and industrial companies, using business process design and business process management. We provided business solutions to increase performance management.· I have managed and evaluated key performance indicators and technology strategies for retail, finance, telecommunications, industrial and digital companies, using business process management and performance management techniques.

Chile

Desarrollo del modelo de negocios adecuado para el ingreso de productos y posicionamiento de marca de una empresa centroamericana al mercado chileno. Investigación del mercado chileno de productos de consumo masivo Estrategia de negocios de acuerdo a las necesidades del cliente y del mercado. Desarrollo de la estrategia comercial, financiera y de marketing Plan de acción y recomendaciones sobre la ejecución de la estrategia. Se logró que la empresa incursione en el mercado chileno.

La Paz - Bolivia

Performance Improvement, Gestión de Proyectos, Marketing Estratégico y Tecnologías de Información

Bolivia

Desarrollo de gestión de personal rotativa e interactiva para acelerar el proceso de servicio técnico y atención al cliente; Análisis, Diseño y desarrollo de sitios Internet para (ONG’s, y Privadas).

Master En Digital Business Management, Digital Business, Master

Master Of Business Administration - Mba-Ip, Master En Administracion De Empresas - Programa Internacional, Mba-Ip

Master, Gestion De Tecnologias De La Informacion

Experto En Gestión De Negocios, Desarrollo Y Creación De Empresas, Negocios

Postgrado En Mercado De Valores Y Capitales, Inversiones

Liderazgo Para La Competitividad Global, Negocios Y Liderazgo

Ingeniero, Sistemas