Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers develop cloud-native applications, integrate existing and new IT applications, and automate and manage complex environments. A trusted adviser to the Fortune 500, Red Hat provides award-winning support, training, and consulting services that bring the benefits of open innovation to any industry. Red Hat is a connective hub in a global network of enterprises, partners, and communities, helping organizations grow, transform, and prepare for the digital future.

I provide professional coaching to high potentials who are in a fast-track career development program in a large Latin American bank. These high potentials all work in technology teams transitioning to agile ways of working.

Sabbatical period dedicated to travel to Europe (Copenhagen, Berlin, and Lisbon) and take courses on several areas: UX Design/Research, Design Thinking, Agile Methodologies (Scrum, Kanban).

Professional coaching to first line managers and executives, assisting them to build efficiency and effective responsiveness into existing operations, and help define new operational and communication strategies.Developed and delivered soft skills training and coaching internally.Responsible for mentoring and planning multiple projects and initiatives related to the professional development of ~400 pre-sales, sales and technical professionals in the Cloud business unit.Oversee coordination and planning for events ranging from business partner enablement to internal events hosting over 400 attendees, scheduling facilities and equipment and coordinating travel.Manager's Choice Award - November 2018 - Listen for need, envision the future

Responsible for enhanced service delivery and account management of large customer migrated from Exchange to IBM Connections CloudProvides “white glove” support for key executives ensuring the impact of any service issues receives preferential treatment and is adequately escalated.Customer advocate internally at IBM across different Offering Management, Delivery, and Support organizations engaging teams to resolve issues and communicate adequately to customer during outages, incidents, and escalations.IBM Solutions Lab Services Award - April 2016IBM Manager’s Choice Award - June 2016: Unite to Get It Done NowCustomers: UNIMED BH, Banco do Brasil, Petrobras, Banco Galicia (Buenos Aires, Argentina).

In this role at a large financial instituition in Brazil, I am the single point of contact for Collaboration solutions based in IBM Connections and Sametime, providing premium support for the customer. I develop strong relationships internally across the support, product management and engineering organization at IBM Software Group which leverage the greater IBM in support of the customer's needs, proactively resolving technical support and product issues.

Service Delivery Manager for all IBM Software Group content delivery over the internet to customers, including IBM Software downloads (PartnerWorld, Beta Programs, Trials & Betas), IBM Redbooks, IBM Product Information Center and other IBM Software documentation. In this role, my responsibilities included the following:- Ensure positive customer satisfaction and customer relationship is maintained- Manage delivering to contract performance standards and client measurements- Drive/Manage service quality and improvement of service delivery processes- Participate in Technical proposal preparation and submit to Account Executive for review and approval- Understand customer requirements and business opportunity/requirements identification, guidance, support and closure- Provide technical support and participate in the Change Control Board and/or change control process- Provide account leadership/direction and technical support- Participate in response to RFS's on behalf of the delivery organization- Drive/participate and coordinate crisis management