Daniel Osborne Email & Phone Number

Surprise, Az

-Supported Business Services Process Manager in budget cycles by creating quarterly Variance Reports & Purchase Order Reports to determine current fiscal year and next fiscal year requirements.-Arranged and facilitated divisional budget meetings for operations teams to encourage financial responsibility-Led Procurement needs for department through communication with Finance/Procurement – created Requisition requests, PO Change Orders, and PAR’s.-Reviewed and approved invoices while ensuring alignment with contracted services and pricing.-Reorganized prior process workflows regarding Annual Non-Residential Stormwater Billing and shored-up customer accounts list to include previously unaccounted for businesses.-Reported monthly financials (actuals vs. budget) related to operating costs, labor OT, and projects to WRM director. -Supported Stormwater Customer Service by providing specific billing information to Commercial customers.

Redmond, Wa

-Created E-Signature solutions to enable business to continue remotely while remaining within compliance; made training videos and SOPs to support field learning.-Created CRM tool for Recruiting Department to allow for advanced field recruiting with oversight.-Sourced tools and created workflows to allow for successful automated text/email campaigns through 3rd party CRM.-Evaluated, proposed, and executed improvements on interview materials to facilitate better sourcing of candidates for Support Center workforce as well as streamlined materials to increase successful onboarding.-Evaluated, automated, & restructured work in Quality & Resources departments to allow for increased responsibility as well as created training plans to decrease amount of time from hire to success utilizing calendared benchmarks, diagrams, & role descriptions.-Recovered & revitalized mapping systems to enable complete access to leads in Canadian territories.-Constructed built-to-last systems using excel expertise to enable smoother workflow (macros, SOPs, dashboards).-Saved company money by eliminating excessive ordering through adjusted ordering limits & alternative sourcing.-Worked to increase employee engagement through expanded perks program and development templates (1-on-1 Docs, PDPs, Success Profiles).

Seattle, Wa

-Represent brand at high-level events to acquire new customers and create brand recognition-Assisted in opening and organizing additional location in new construction expansion of Pike Place Market-Roll-up daily business metrics to co-founder-Increased ordering efficiency by organizing / maintaining POS menu system (Breadcrumb) to align with real-world tap order-Train bartenders on products, services, and standards.-Model excellent customer service behaviors and coach direct reports and peers to do the same.-Utilize knowledge of craft beer to serve customers their perfect beverage.-Adhere to cash-handling policies to ensure proper funds for business needs-Inventory craft-brewed beverages and branded supplies to ensure on-hand quantities are sufficient

Seattle, Wa

-Led 15 direct reports (5 role-types) and fostered a collaborative team environment that focuses on quality, productivity, and cost-Created survey based productivity measurement for >10 role-types and built excel-based dashboards to create ease-of-access to rolled up data. -Overhauled, maintained, and summarized studio workforce planning documents to provide visibility to production level data to all studio managers.-Created studio "cost calculator" to measure the cost of labor required to complete work.-Established talent booking database for model contact and size information to streamline booking process.-Achieved goal of virtually eliminating "lost" samples with partnership of cross-divisional teams-Designed and implemented workflow for new studio role-Conducted regular one-on-one meetings with direct reports to facilitate professional development-Managed individual performance and provide regular coaching/feedback to align employees with business objectives-Elevated standards and workflow processes while working closely with peer leadership team to ensure standards meet company initiatives

Greater Seattle Area

-Managed and maintained staff of ~30 employees and inspired partners about Starbucks brand.-Increased employee staffing levels in complex day-parts while decreasing overall labor line in P&L by ~1.5%.-Increased productivity by 2+ customers per labor hour year-over-year-Organized P&L meetings with peers to understand store trends, increase top-level sales, and decrease waste across district using metric drivers.-Consistently recognized for growing peak and overall daily transactions year-over-year.-Managed two store environments simultaneously (~3 month period) while achieving sales targets in both.-Led and developed team to achieve store financial goals and deliver World-Class customer service.-Led district store manager team through new system of prioritization/organization to utilize off-the- floor time more effectively using new company initiatives/planning tools.-Took on Training Store Manager role (formerly MCM) to lead new partners through management training-Led workshops to develop supervisors’ skills in other stores.-Developed 5+ Baristas to Supervisor role-Represented district at area-level meetings to address areas of opportunity. -Led Corporate partners through Starbucks Store Experiences-Transitioned store from Lobby to Drive-Thru:~ ~ ~ ~ Increased size of team from 11 to 30; trained partners in new drive-thru operations~ ~ ~ ~ Communicated daily with construction team about store needs~ ~ ~ ~ Exceeded company sales projections by 30% in new store profile

Greater Seattle Area

-Used proprietary program and communication skills to improve user experience of specific Google Apps.-Evaluated Basic Operators’ data collection to ensure quality throughput.-Followed company guidelines including confidentiality agreements and schedule requirements.

Greater Seattle Area

-Tested upcoming products for errors, lockups, and bugs.-Kept log of errors and updated log with product revisions.-Followed company guidelines including confidentiality agreements

Greater Seattle Area

-Maintained computer systems, copiers, and fax machines while answering and transferring phone calls in a professional and friendly manner.-Produced office brochures, presentations, and flyers as well as money spreadsheets, and updated agents’ client lists.

Master Of Business Administration - Mba, 4.11

Bachelor Of Arts (B.A.)

Associate Of Arts (A.A.), General Studies

Activities and Societies: Drama Club - President, Summer Theatre Program - Founder