Chukwudi Mpamugo Email & Phone Number

Jacksonville, Florida, United States

* Provide comprehensive support to Agents/policyholders, addressing inquiries and resolving issues related to policies.* Collect, review, and verify applicant information and supporting documentation* Process policy changes, including endorsements, cancellations, customer name changes and mailing address changes.* Confirm that all policies for which a credit has been applied have received correct documents and meet underwriting requirements.* Process underwriting requests for… Show more * Provide comprehensive support to Agents/policyholders, addressing inquiries and resolving issues related to policies.* Collect, review, and verify applicant information and supporting documentation* Process policy changes, including endorsements, cancellations, customer name changes and mailing address changes.* Confirm that all policies for which a credit has been applied have received correct documents and meet underwriting requirements.* Process underwriting requests for coverage increases or decreases applying correct information to policy based upon criteria of request* Review inspection results to address/resolve Underwriting conditions.* Maintain a strong focus on customer satisfaction. Show less

Jacksonville, Florida, United States

* Reviewed and processed auto damage claims, ensuring accuracy in damage assessments and adherence to policy terms.* Evaluated the circumstances surrounding an accident, interviewed all parties involved, gathered all relevant supporting evidence to determine liability.* Examined insurance policies to determine the extent of coverage for the insured parties involved in an accident and the applicable deductibles.* Negotiated settlements with insured parties and third parties… Show more * Reviewed and processed auto damage claims, ensuring accuracy in damage assessments and adherence to policy terms.* Evaluated the circumstances surrounding an accident, interviewed all parties involved, gathered all relevant supporting evidence to determine liability.* Examined insurance policies to determine the extent of coverage for the insured parties involved in an accident and the applicable deductibles.* Negotiated settlements with insured parties and third parties, achieving fair and cost-effective outcomes while maintaining positive relationships.* Maintained organized claim files and documentation to support efficient claims management. Show less

Jacksonville, Florida, United States

* Managed a caseload of homeowner’s claims, ensuring accurate assessments.* Conducted thorough reviews of damage documentation, photographs, and estimates to determine coverage and liability.* Communicated empathetically and effectively with policyholders, claimant, and contractors, via phone, email, and 3-way call to gather all relevant information.* Explained policy coverage, deductible, and depreciation value to insured/claimant* Assisted policyholders with itemization of… Show more * Managed a caseload of homeowner’s claims, ensuring accurate assessments.* Conducted thorough reviews of damage documentation, photographs, and estimates to determine coverage and liability.* Communicated empathetically and effectively with policyholders, claimant, and contractors, via phone, email, and 3-way call to gather all relevant information.* Explained policy coverage, deductible, and depreciation value to insured/claimant* Assisted policyholders with itemization of damages, emergency repairs and additional living arrangements.* Collaborated with contractors to secure all relevant facts for proper evaluation of claims.* Handled inbound/outbound calls and addressed policyholder inquiries. Show less

Hudson, Wisconsin

* Completed a quality first contact on all new claims to gather all relevant information required for claim process.* Scheduled and conducted thorough inspections of damaged properties to assess the extent of loss and determine appropriate settlements.* Prepared detailed estimates and reports for property damage, ensuring accuracy and compliance with industry standards.* Negotiated settlements with property owners, achieving fair and equitable resolutions.* Utilized claims… Show more * Completed a quality first contact on all new claims to gather all relevant information required for claim process.* Scheduled and conducted thorough inspections of damaged properties to assess the extent of loss and determine appropriate settlements.* Prepared detailed estimates and reports for property damage, ensuring accuracy and compliance with industry standards.* Negotiated settlements with property owners, achieving fair and equitable resolutions.* Utilized claims management software to document claims activity and maintain accurate records. Show less

United States

* Initiated and coordinated incoming client’s financial assessment, including but not limited to insurance provider verification, assessing client’s income, and calculating client’s self-pay contribution.* Submitted both electronic and paper claims to prospective insurance companies for payment. * Evaluated, researched, and resolved client service related inquires and properly documented all activities and interactions in the Customer Relations Management (CRM) database.* Accurately… Show more * Initiated and coordinated incoming client’s financial assessment, including but not limited to insurance provider verification, assessing client’s income, and calculating client’s self-pay contribution.* Submitted both electronic and paper claims to prospective insurance companies for payment. * Evaluated, researched, and resolved client service related inquires and properly documented all activities and interactions in the Customer Relations Management (CRM) database.* Accurately entered client data into CRM database, updated information’s as necessary (i.e., insurance provider, address changes, email addresses, financial status updates, payments, etc.)* Communicated empathetically with clients experiencing financial difficulties or missed payments and discussed payment plans or restructuring options in fair and easy manner. Show less

Associate In Computer Information Technology, Computer And Information Sciences, General

Bachelor Of Architecture - Barch, Architecture